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Lexus of Santa Fe

(135 reviews)

Reviews

(135 reviews)

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The folks at Lexus of SF are always so nice and

The folks at Lexus of SF are always so nice and professional. I have always had my vehicle serviced here and will continue to do so.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Sandra, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know!

Latisha Brown was my contact person in Service.

Latisha Brown was my contact person in Service. She was very efficient, on time, and prepared, not to mention a very nice person to boot!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Rick, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Brandon was thorough, detailed, professional and friendly

Brandon was thorough, detailed, professional and friendly All was Great Great experience Appointment/ write up /pick up /car wash washed and cleaned Thank you We will be back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Gale, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

Excellent and honest staff in all departments and always

Excellent and honest staff in all departments and always helpful and quick to respond to all requests. They go out of their way to help and resolve requests

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Lisa, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

I had my Lexus serviced at Santa Fe Lexus.

I had my Lexus serviced at Santa Fe Lexus. The service manager did a good job describing the repairs and the cost of the repairs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Paul, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Always a great experience with professional service.

Always a great experience with professional service. I enjoy the loaner vehicles and snacks from the lobby. Looking forward to the renovation completion. Thank you Lexus of Santa Fe.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Eric, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

Brian Bannan embodies exceptional service and sets the

Brian Bannan embodies exceptional service and sets the standard for quality representation. His dedication to clients and attention to detail truly make a difference in the overall experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, thanks for your praise and kind comments about Brian. We are always more than happy to assist you if anything else comes up. Take care!

Lexus of Santa Fe.

Lexus of Santa Fe. Excellent service by Brian?s team, Brian is on top of it, service was done and accomplished along with additional need in timely fashion. Give them 10 stars!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Karen, we're happy to hear you had such a positive experience with Brian and team! Please let us know if there is anything else we can do for you; we are more than happy to help!

Easy , pleasant and professional!

Easy , pleasant and professional! Greatt service department- Tx Brian! This survey requires 25 words to describe my experience and I don?t have that many words - seems unnecessary!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Lisa, thank you for your kind review; we are happy to pass along your comments to Brian here at Lexus of Santa Fe! Thanks for taking the time to leave a review.

Good service was quick and they kept me informed about

Good service was quick and they kept me informed about the progress of the service. They also washed the car before turning the car over to me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Dave, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!