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West Herr Chrysler Dodge Jeep Ram Fiat of Rochester

(258 reviews)
Visit West Herr Chrysler Dodge Jeep Ram Fiat of Rochester
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–8:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–8:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2015 state dealer award
View 8 awards
2015 state dealer award 2015 state dealer award 2013 state dealer award 2013 state dealer award 2013 state dealer award 2013 state dealer award
2016 consumer dealer award 2015 consumer dealer award
New (585) 299-4157 (585) 299-4157
Used (585) 299-4155 (585) 299-4155
Service (877) 884-4527 (877) 884-4527

Reviews

(258 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chrysler Dodge Jeep Ram Fiat of Rochester from DealerRater.

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Doan is the best in the business

I had an excellent experience buying my new truck from Pete Tubiolo. He was able to ensure that I got the right truck for the right price. Pete also recently helped my wife and my mother in law purchase new Jeeps and the experience for all was top notch. I highly recommend Pete and Doan for your next vehicle purchase. Doan also has a world class service department for all of your service needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Phil. We sincerely appreciate the feedback. It is our goal to deliver an excellent experience, every time and we're pleased to see that Pete T. did just that.

Great Salesman

Great experience primarily because of Peter as my salesman! He took the time to lay out all the options for me and let me choose what I wanted to do without being pushy. I’d only work with him again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We aim to deliver the best experience possible for every customer and are delighted to read that Peter did just that! Thank you for taking a minute to provide this feedback. We appreciate your recommendation and that you chose us.

Purchasing a new car

I appreciated the fact that when they realized I wanted a 2019 Chrysler 300 c they didn’t spend time trying to sell me something I didn’t want. The 2019 is a beautiful car, and was built to my specifications. If it runs as well as my last 300 C I will be very happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on the new Chrysler, Jim! We really appreciate you sharing the details of your experience with us. Thanks again for choosing the Doan DCJRF!

Great salesperson

I had a very pleasant experience at Doan while looking for a new car. Peter Tubiolo was my salesperson and he was great to work with. There was none of the pushy sales pressure that one often gets and he took a lot of time to compare options for us. I appreciated the time he spent with me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you for taking a moment to share your thoughts with us, creynolds5211. We are delighted to read that Peter T. delivered such great service that left a lasting impression.

More than happy.

I worked with Mike Huynh and he wasn't only a pro, but I feel he went above what he had to do. He stayed late to get me in my new Durango and I never felt pressured. Smooth transaction from start to finish. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on the Durango, Brandon! We very much appreciate you sharing this feedback about your positive sales experience with Mike H. We strive to deliver an excellent experience, every time and we're delighted to see that Mike did just that. Thanks again for choosing Doan DCJRF.

My stepdaughter wanted a Jeep Grand Cherokee

We walked in and were greeted right away by Pete Tubiolo he was respectful, curtious, and very honest. We sat down we went over the amount she wanted to spend and what she wanted her payment to be. We looked at a few cars on the lot and they were over what was in her budget we left and Pete said he would keep in touch. A few days later he found a super clean Cherokee with all the options she wanted she is now enjoying the new ride!! I have never felt more comftable with Pete our salesman and his manager John there was no pressure and made you feel like we knew them forever. “Need a Jeep go see Pete” you won’t be disappointed!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks so much for the feedback, John A! We're thrilled to read about your great sales experience with Peter T. & John. We appreciate your recommendation and that you all chose us. #DoanDelivers

Great experience

Very happy with the experience at Doan Dodge. Trevor was a great salesman to deal with and we were happy with the deal and the vehicle we bought.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks so much, Greg! We very much appreciate the feedback regarding your recent experience with us. Enjoy the Durango and thanks again for choosing Doan DCJRF.

Cherise Adams

Love My Chevy Captiva to death! Everyone was amazing and the process was easy. Peter was great. I would recommend Peter and Doan again. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're excited for you, Cherise! Thank you for sharing your feedback with us. We appreciate you choosing Doan DCJRF.

Great experience for Leonard Miller

Leonard Miller was amazing. He was very patient with me as I was unsure if I wanted a new vehicle. He was able to get me approved and in a car the same day.Thank you !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on the vehicle, Keyana! Thank you for allowing us the opportunity to deliver an exceptional experience! Have a great holiday.

Great experience!!

Just leased a 2019 Jeep Cherokee this week! What a present experience, Pete was beyond helpful even driving to another dealership to get the color I wanted. The entire staff was so friendly and helpful. I would highly recommend this dealership and Pete!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on the new Jeep, Tiffany! Great month to grab one too! Please connect with us on social media using the hashtag #doandelivers & share your adventures. We really appreciate you choosing Doan DCJRF.