Temecula Valley Buick GMC

Buenas noches por este medio quiero agradecer la invaluable ayuda al joven Sergio en la compra de nuestra 1ra pickup, su perseverancia,amabilidad y sin duda su profesionalismo logró que nosotros cumpleaños nuestro sueño, ya que teníamos un año y 4 dealers que por una o otra razon salimos insatisfechos de estos lugares,reiteramos nuestro agradecimiento a Sergio y Temecula Valley Buick GMC Por nuestra hermosa pickup Sierra GMC🥰🙏🙏 ATTE: Rafael Cerda

Please read before considering a vehicle at Temecula Valley Buick GMC. I purchased my BRAND NEW 2022 GMC Sierra 2500 AT4 sight unseen in the first week of August 2022. Beautiful truck, 86K MSRP, in high demand, I was very excited. The very next morning, I noticed that my navigation was not working due to SD Card Error. They mentioned that the team most likely forgot to configure or install the SD Card in the truck. Not a huge deal - I took the truck in a couple days later for the service team to install the chip / resolve my problem. This is when my customer experience went from positive to beyond poor. They informed me that this truck has a known software defect 22-NA-127 / PIT5913A, which they failed to disclose when I closed on the vehicle $94K out the door. After speaking with the Service Director, Phillip Candido, he advised me to open a case with GMC. 45 Days later, 10 hours on the phone, and my case being escalated, the only thing GM Customer Service can tell me is that they are working on the fix, but are not willing to compensate me any way or buy back my truck so I can have a vehicle that has all of the buying attributes working. So, it is my fault that I purchased one of the trucks that has this defect... Phillip informed me that he would be able to give me a one month reimbursement, which is a great gesture, and that his District Manager approves these nearly 100% of the time. Well today, Phillip calls me back and informs me that his General Motors District Manager denied this 1 Month Reimbursement ($956) and said he can, however, give me a couple hundred dollars of credit to the accessory store on-site. I denied the credit, I much prefer to voice my opinion. Lesson to be learned, this dealership will happily take your money and quickly turn their back on you as a customer. I hope this is helpful for anyone looking to purchase a Buick or GMC from this dealer. There are 3 locations in North County (Escondido and Carlsbad), drive the couple extra miles and be treated the right way. Happy Car Buying!

I have waited almost a week to let my initial anger take over this review, as I'm sure it would've just been full of incoherent expletives. Below is me venting my frustration on this ridiculous saga. You could either read it and join along, or just take my word for it, choice is yours! Long story long, mid July I contacted this dealer while on vacation to make a deal on a high demand vehicle that I was willing to fly 500 miles to pickup. A confirmed deal was done via email (deal sheet accepted) with the agent, Isaac. Yay! The next morning, Isaac calls and tells me "I'm sorry, your car was sold last night." How is that possible I ask. "I don't know, I'm sorry another agent sold it" was the response. Either very shady sales tactic, perhaps using my deal to make the other deal, or just general incompetence within the sales department. In my obvious frustration, Isaac tells me there was another car in transit that I could make a deal on that would be there within 3-5 weeks paying the same amount as my original vehicle, as I was somehow expected to not realize that this car was actually cheaper. Upon push back on this, Isaac agreed to lower the price (though still paying above MSRP). Great, again, signed off on this car now with a $500 DEPOSIT. Isaac assures me the vehicle is mine in the system with the deposit. Waited a couple of weeks, Isaac reaches out via text once giving a timeline update, and that they were still waiting. Come now to 5 days ago, after a full week of trying to get updates from Isaac with no response and then calling and speaking with someone else to get an update, I finally get a call back from Isaac's manager, Rico. Sir, I apologize this car is no longer available, it was already sold. TWO deals, ZERO car. They kept my money for a 5 weeks and I never even had the car. This time, the excuse was a mistake on a sales person's side that they did not enter in the system that the car was already reserved as it NEEDS TO BE DONE EACH MONTH. Wow! Nobody figured this out until 5 weeks later? In my anger as to how come Isaac never responded to emails over the last couple weeks, Rico said he did. HE DID NOT. If he had, he would have maybe seen the fact that I did not actually have the car reserved? I offered to send over my emails that were not responded to, this was ignored. Rico understood my anger but continued to defend Isaac. Again, either shady sales practices, or incompetence, take your pick. Now, as it stands, Rico has offered ANOTHER vehicle with NO estimated time of arrival and get this, I can pay MSRP for my trouble. Was told they could refund my deposit or transfer my deposit over to this vehicle, which now based on my experience, I expect to arrive in 2024 and be already sold 7 times over. At least my deposit came back fast as lighting. Though I can laugh at this absolute absurdity, in seriousness, I get it's a seller's market. Hence me willing to fly 500 miles and wait 6 weeks. But there is a difference when you're taking advantage of people and their money. They will swear that this is not the case and maybe it's not. If it isn't, then you need to make some changes in your sales department instead of wasting 6 weeks of their potential customers' time while holding their money. I'm not sure there isn't a reason to report this to the FTC. Maybe that's the next step!

My 2017 Yukon has been in 5 times for erratic transmission shifting. Still have the same issue, I get a different excuse every time we get it back. They have replaced multiple parts and nothing has been resolved, just got my vehicle repaired again and now I have rock chips in my vehicle from them test driving it. Awful Service!!!

My nephew took his 2018 gmc in to be fixed. 2 weeks they had it. Got back 2 days Ago. Stalled on freeway again today

Temecula Valley Buick GMC sold me a trade-in vehicle with pre-existing mechanical issues. There were some issues that existed that were not uncovered at time of sale. The vehicle was sold "As-Is" so caution any buyers to do an independent inspection prior to purchase. Gary Woodcock when contacted about this issue actually stepped up and helped to resolve the issue showing a best in class customer service.

I am 61 and not an easy sell. Two leases coming up but not fully done. They worked and worked and came up with two amazing vehicles for my wife and me to move to. NICK is an amazing person and salesman. He is very knowledgable and will get that deal done for you. Thoroughly impressed with this dealership and I have been to many. You guys ROCK.

Thanks to Paradise Buick GMC and Manny Garcia. He listened to what we were looking for and assisted us in finding an awesome ride, come in and see him.

Great service from Manny Garcia came in for service and he showed me a nice truck. If you are looking for a great deal ask for him. No hassles

My fiancé and I just got a better car then we thought we qualified for. Jonathan F. (Sales) answered all our questions and had just the utmost patience with us and all our questions. He actually did answer all my quirky questions and paid attention to all my concerns and wants for a vechicle. Surprisingly we were blessed with a brand new vechicle instead of a preowned one like I thought we were gonna have to get when we first started this car hunt. We were even impressed with the finance people. Everyone on staff were helpful and friendly and we really did appreciate it. Not one awkward moment which was amazing. Really this place makes you feel like they are working for you, to get you the best deal. My dad went with us and he liked the place and staff so much he’s going to come back and buy a vechicle from them next month and yes Jonathan will be the guy he’s going to go back to.