Reviews
Write a reviewMy car shopping experience
Everyone was so pleasant and the show room was very inviiting. Glad I made the trip from Port Huron to buy my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We sincerely value your business and look forward to your next visit!
Repair Service
Excellent speedy service. The service representative was friendly and knowledgeable. He kept me informed throughout the entire process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Jim Riehl's Friendly Cadillac
Purchase of Used Automobile
My salesperson Bryan Gardner is a superstar. His main goal was to provide customer satisfaction. I would truly recommend him to my family and friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Car leasing experience for my Honda fit
One of the best experiences I've had in my 71 years of buying cars for myself.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Vince D., reviews like this give us motivation and help us ensure we provide high-quality care. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Oil Change
Oil change completed in the scheduled time. I plan to return again.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mario, thank you for leaving us this review. It looks like you may have clicked the wrong star amount in regards to the rating. If you could edit this, we would greatly appreciate it. Should you need anything further, please do not hesitate to let us know.
Good experience
It was a fast, easy, clear process. There were no problems in purchasing my car. My only complaint would be that they did not have the model I was looking for in the showroom, so I was looking at the car in temperatures below 10 degrees Fahrenheit.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Don, thank you for this positive feedback and review! We apologize that you were in the cold while viewing this vehicle. Upon your next visit to look at a vehicle, if we could move the car somewhere for you where you might have easier access to a warm area while viewing it, please let us know!
New car 2018 Honda CRV-EX
Absolutely recommend. Alyse Vasquez was fantastic!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your review and you recommendation! We look forward to seeing you again!
Review
Brian is very professional. Very nice experience, Friendly and service manager Brian were honest, kind and fast! Keep on doing only what needs to be done, dont fabricate work like some places do!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the review and the compliment, Andre! We are happy to have you as a customer of Jim Riehl's!
Emergency late Thursday HELP
My car stopped because of a 2 1/2 year old Honda battery. VERY FRUSTRATING experience but Brian your Service Manager calmed me down, sat me in the lounge With acup ofhot chocolate and told me all will be ok. He immediately had the battery and electrical system Checked and swiftly returned the car to me with a free battery He is a wonderful, caring,, thoughtful young man. He is worth a pay increase!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate the feedback, Marilyn! We are happy to have employees like Brian and customers like you!
new car
Amazing experience Frank Pardo truly exceptional - highly professional, freindly and made sure we got this car ordered right and delievered to doorstep.. Keep up the great work! other dealerships need to learn from this model.. By far the easiest car delivery experience.. Highly reccomended!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words and your review! We look forward to seeing you again in the future!