Serpentini Chevrolet Westlake

Ryan found the exact Nitro yellow Chevrolet Trax I was looking for. The buying process was easy. The finance process was easy too. Very happy.

Went to look at a truck, when they came back with numbers it was $2500 more than the advertised price. Classic bait and switch. Avoid this dealership at all costs.

Unable to get us financed Went to another dealership and got financed the same day

I had to wait over two hours for and oil change. I understand they are busy and I also had a tire repaired. I think maybe I should factor in that they do a 30 point inspection.

Salesman was good and somewhat knowledgeable, when we sat down to work out finance and price I realized they were charging me extra because I had my own financing already. I was really upset after talking with other dealerships to find that they did not charge extra for that. For that reason I will probably never go back to a serpentine dealership in the future.

Internet sales rep was unresponsive to my inquiry. Several sales reps sent emails - no consistent individual, poor follow-through.

Great service personnel Really professional Doesn't take forever to get work completed Thank you

Serpentini of Westlake made my experience smooth and easy. I worked with Kane Adam's and he did a great job walking me through the process

Posted my extremely clean Alfa Romeo on FB market. They contacted me, price was 22.5. Drove it there, test drove a jeep. Started working a deal they low balled me for 14k which they never stated but I worked out ( even tho I asked several times to see the numbers) they offered me 33.5 out the door for the jeep and to take it off my hands including the 5 grand extra I owed. They still wouldn’t comment on the jeeps current condition or show me the full number breakdown. Called talked to a Manager asked him to see it so we could finalize. Mind you , I’m a veteran of Iraq / Afghan & I take seriously the reviews I leave and I do a lot of them as you can tell. Most are 5 stars, But being treated like this after 2 weeks they finally told me today they sold the jeep. Yes there is meat 🥩 to this story that there is not room for. Bottom line they didn’t pull the car or tell me they sold it. They refused to answer anything after, even said they would find me another jeep, they just went ghost like a 15 year old girlfriend that found a hot guy with a nicer car. I turned down better cash offers and ignored other dealers because I thought we had a deal. Bottom line don’t trust them until you have the keys. Because we had been finalizing this deal for over a week and their system went down so they “couldn’t send me anything / or view the numbers” but they sure figured out that they sold the jeep and then tried to push something 3 years older with 40k more miles for the same deal on me. What a slap in the face and I’m a disabled vet, drove 2 hours for the appraisal. Mind you THEY CONTACTED ME. They asked me to bring that car to them. Basically assured me they would work this deal and then low balled me and sold the car out from under me. Seriously what a joke! Ya your reply makes it even worse because both of those statements are totally false. You would not even tell me your offer, you tried to hide it in a lump price for the whole sha bang and tried to get me to agree to it. When I asked for the numbers and was assured I would receive them… I never got them. We were 1765$ apart. And I offered to split the difference. Your people asked me If could send 800$ cash, but I wanted to know the conditions of the because I was out of state. I was promised a video of the car which I never received. You offered me 12k for a vehicle worth 19-21 BB and I was willing to take it but you couldn’t even agree the tires would be safe and the oil would be changed. First they suggested they would give me a discounted shipping and veteran discount and they failed on those offers as well WITH ZERO EXPLANATION. That reply made me so seriously disgusted I am now going to surely call as far up the chain as I can as well as file this with the BBB. I have every failed promise Saved in my phone Including initially suggesting THE WHOLE 1765 could be taken care of ( which I guess is considered way off on a 55k deal) seriously your reply stinks of someone who knows nothing about the deal and blatantly made their company look terrible by trashing a customer with no knowledge of the deal. I listed the car for 22k so you knew my asking when you said “ we are very much interested please bring it in” and yet I was willing to budge cuz I need a Jeep for my RV so I can tow something easily cuz I’m a disabled vet and cannot be hooking something onto a dolly every week. But you knew that and promised to take care of all of this and then didn’t have the nerve to even tell me you sold the car. I was promised even THIS MORNING the car was there and the deal was on. I have all this proof in my phone your reply is unprofessional and shows what a shady place you are. The manager can post replies but can’t call back customers. I tried to discuss all of this before I resorted to this post but they don’t want to face how they wasted two weeks of my time and apologize for their mistake.

I came in with an idea of the vehicle I wanted, found it, and the whole sales experience was very smooth, no pressure, and very fair on my trade-in. I never had a feeling like I had to be super vigilant or uneasy in any way, I felt very comfortable that I was in a solid place of business, and the people were very friendly, helpful, patient, and competent. Overall a very nice experience and I'm very happy with my car! Jessica my sales agent was attentive, explained things very well, and made me feel confident I was in good hands.