Napleton's Palatine Mazda

The staff was super friendly and welcoming and treated me and my family with respect. Our salesman Christopher was very helpful and took great care of us when we arrived. He in my eyes exceed expectations of what I expected great customer service should be. I now have a new understanding of what excellent customer should be because of this young man. I would highly recommend Mazda palatine who is serious about buying a vehicle and if they have the chance to work with Christopher because he will take care of you.

The customer service was very good. Our salesman, Daniil was very patient with all the questions we had about the car we were looking to buy.

Christian GILLESPIE is the most dishonest sales rep I’ve ever worked with. I would advise you to go to another Mazda dealership than endure their bait and switch and disengenuois sales tactics. Estrada the manager is also guilty.

Spent close to 6 hours at the dealer with their salesperson, Caden, looking at a couple models. Focused on a specific vehicle and “finalized” a price with him only for the manager to overrule with a completely different “offer” and refusal to fix a crack in a bumper plastic piece. The manager said to take it or leave it. Ironically, now that vehicle is still for sale a month later and $2,000 less. They lost a guaranteed car sale over small details. Incredibly important: they try to charge you for the CPO, which should always be incorporated into the car price. Completely unprofessional handling of the situation and would never by a car here with their deceptive practices. Run, don’t walk away from this dealership. My family members have already steered clear of this dealership based on my experience.

Alex is professional, knowledgeable, friendly, and so very kind! Thank you so much for all your help Alex! ⭐️⭐️⭐️⭐️⭐️💙

excellent customer service, and mechanics doin well giving updates of service they did with video . Love it

We job was bone right with put long wait.? Very good recommendation and good price

Napleton's Palatine Mazda always provides professional service, I've never been disapointed. They give advices, record the service and send it to your phone, show clearly what it needed to do and they are always on time with service. Highly recommend!

Very nice place people are always looking to help out and i like the place is always nice and friendly

Satisfied with this visit. Last visit which was for tire rotation there was issue with wheel lock nuts . Service manager said it would be noted to replace for next visit. Nothing mentioned at this visit.