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Napleton's Palatine Mazda

(96 reviews)
Visit Napleton's Palatine Mazda
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
New (847) 643-9766 (847) 643-9766
Used (847) 643-9754 (847) 643-9754
Service (847) 643-9755 (847) 643-9755

Reviews

(96 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton's Palatine Mazda from DealerRater.

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We had a great experience at this dealership.

We had a great experience at this dealership. Daniel was incredibly helpful throughout entire process.he made sure we have a great rate and explains all the features we gonna get with this car. Everything went smooth and easy .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Quick and efficient work.

Quick and efficient work. Advisor Angel was extraordinary to work with offering a loaner vehicle and keeping me in the loop on the vehicles health and what needed to be done to correct issue. Will return for further service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Fully investigated the problem including discussions with

Fully investigated the problem including discussions with Madza engineers in California! Sent me a video of their findings!! Provided a loaner car! Took the time to fully explain everything to me. Couldn’t be more pleased with the service I received and my purchasing experience! Love my car!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They were very nice and ready to answer all our

They were very nice and ready to answer all our questions. They did a good job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Everyone was quite professional, attentive, thorough,

Everyone was quite professional, attentive, thorough, accommodating and expedient. Overall it was a very appreciable experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Management was a little slow to take my inquiry but Lupe

Management was a little slow to take my inquiry but Lupe our salesman absolutely saved the day! Thank you Lupe!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Professional people, courteous with no pressure

Professional people, courteous with no pressure atmosphere. The place is spotless. I'll be returning for service when needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The dealership had the car I wanted and the personnel

The dealership had the car I wanted and the personnel were willing to stay late to finish the deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I was not told of the 3% up charge on using a credit card

I was not told of the 3% up charge on using a credit card vs zero charge upon using a debit card

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I have worked with this dealer for 9 years.

I have worked with this dealer for 9 years. They are polite and friendly. The service area is top quality with helpful agents.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.