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Driven Auto of Waukegan

(30 reviews)
Visit Driven Auto of Waukegan
Sales hours: 10:00am to 7:30pm
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Sales
Monday 10:00am–7:30pm
Tuesday 10:00am–7:30pm
Wednesday 10:00am–7:30pm
Thursday 10:00am–7:30pm
Friday 10:00am–7:30pm
Saturday 9:00am–6:00pm
Sunday Closed
(847) 693-4766 (847) 693-4766

Reviews

(30 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Driven Auto of Waukegan from DealerRater.

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Tim tim

Just bought a car from umair great service ,, will com back for another car great place to buy a car ,, com and check out driven auto

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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UMAIR WAS AMAZING/ NO JASSLE/ NO STRESS

After a horrible experience with Zeigler Chevrolet of Schaumburg I refused to go to another dealer after that debacle. Then I found a mini Cooper S at Driven Auto of Waukegan and texted with Umair. Never felt pressured, hassled, or anything. Unair was very nice, down to earth, no pressure , they made money I shed money and got a car I have wanted for years. I could have saved a few hundred dollars somewhere else but got a warranty, a payment, and insurance that all fits my budget, and I finnaly did something nice for myself thanks to Umair, Omar, and the entire Driven Auto Family. You have a client for life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience

Everything was quick and easy to purchase a used odyssey from driven. Highly recommended. No pressure and easy and friendly to do business with here

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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great team

Amazing facility with an amazing team, I would highly recommend this dealership to anyone looking for a quality used car Five stars all the way

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Nice place, good people

Everyone is really friendly, helpful and accommodating. They have a lot of nice cars on their lot and they don't charge any dealer fees. Just ask for Omar!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Very easy - good experience

I was looking for particular vehicle ( BMWX1) I called and salesperson Alex V was very helpful - he gave me great info over the phone and followed up with all my questions ( I from out of state). When I went to Waukegan location , Alex had the car waiting. It was priced fairly , the purchase process went smoothly and I’m happy with my new car. I would recommend and I would buy from Driven again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very Professional People

A 5-Star Top notch Sales Staff. Very Friendly indeed. No pressure from Scott and his staff. We Highly Recommend. A Real good Dealership! Ease of purchase process! No complaints at all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very Happy

We loved the friendly, transparent process. Got a great car for a great price. They listened to our needs and made us feel very comfortable. Would definitely recommend buying from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Mislead

4 Hours ago I had high hopes. Stephania was great over email after I found the car. I traveled 300 miles to the dealer, and the car was in the shop getting new struts. The sales person told me they were just inspecting the car. Twice he told me. The manager told me the car was actually in need of new struts, that was the reason it was in the shop being disassembled. The car also had a small issue with the manual shifter, not returning to center in neutral, salesman told me it's supposed to be like that. I offered to make a deposit to hold the car, and was told I could only make a down payment. After the suspension and shifter issues were fixed I called again (the same day) to purchase the car, and now apparently someone put a deposit or a down payment on it. Whatever, keep the car.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Are you able to remove this review please after we came to terms together? Thank you kindly.

Amazing dealership with great team, highly

This is an awesome dealership with great customer service, straight forward business with no games involved. Highly recommended for your next Quality Preowned Auto purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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