Driven Auto of Waukegan

This experience here is why this company is a used dealer versus a dealership. Shady actions. I went in to test drive a 2017 Nissan Armada platinum. It was nice truck. As we sat down to look at the numbers the sale went from 22k to 26k. I understand taxes, title, fees but then I looked further down and see VIN Etching for almost 1k. Are you kidding me? I told Anthony the manager I did not want this and to take it off. He told me it is mandatory and it has to be done on the vehicle. People, this is a Complete lie, this is not a mandatory thing, nor is it Mandatory from the state this is optional service that you can get. This is a scam they are trying to pull and furthermore when I looked at the carfax that they were so proudly displaying on how well kept the Armada was they must not have seen that the VIN Etching was done at the dealership in Nissan in July 2017 when the original owner bought the vehicle. How can you charge for something already done on the vehicle? Are you kidding me,! bunch of shady fraudsters. People do your research when buying from a used place like this. I do understand some people can't always go to a dealership and have to resort to these small time crooks but don't just roll over and get screwed. I did not! When I asked Anthony why he was charging this when the carfax showed it was originally done by the dealership he then claimed he can't control what goes on the carfax. How weird that something so specific is reported to carfax but yet they claim to do it to the vehicle? I got up quickly and was out of there. Be very careful with used auto dealers especially these guys.

This was a very nice buying experience, no pressure, I got the best price for the car I really wanted. No hidden fees, straight forward approach. Thank you

Had a great smooth easy buying experience, everyone was very friendly, professional and all while providing a fun experience. Mark the salesman was great from the second I walked in the door. Was real, upfront and honest about everything, very knowledgeable on his products and easy going guy!! Thanks again I appreciate everything and I’ll be buying from here again soon, Repeat customer for sure!!!

Great experience! Mark made it easy to get a work truck. The process was easy and we were in and out in under 2 hrs. Thanks

I definitely would recommend him for your car needs. Also special shout out to Anthony on the finance side. He definitely went above and beyond

Mark provided us with great customer service, very professional, friendly and knowledgeable about the challenger 2018 we purchased. I will definitely do business at Driven Auto and Mark!

Umair was such a great salesman really took his time and helped me with the best options for me great place thanks buddy check them out

The will say anything to get you in a vehicle. When its time to actually use some warranty or have something done the communication is not there

This was my first time buying a car on my own and I was super nervous. I saw a car online that I really liked so my husband called ahead and asked about it and we planned to go see it later in the day. We worked with Alex and he was so awesome! He made me feel comfortable and was super nice and friendly. The whole process from start to finish was just about an hour or so, they made it so easy while also making sure I had all my questions answered. I would highly recommend anyone I know to this dealership. Thank you to Alex and the team at Driven Auto for helping me get the perfect car!

Umair was amazing. Very knowledgeable and made our process seamless. We will definitely be back. We really enjoyed the service. And the inventory was robust.