Reviews
Leasing
Fast. I didn't have to be there all day. It was nice that I got in and got outfast. Ramzy was very authentic.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Adreine! It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson
Happy Customer
Clean service area, friendly staff, fast wait times, & convenient for me to get to dealership. Not sure why I have to have minimum of 20 words.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
To say thank you is not enough, Nanette! I am thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by Gerald Toyota of Matteson again! Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson
Great place to purchase a new vehicle.
GM was able to give me the price I wanted and had the exact vehicle I wanted on the lot. Other dealers I would have had to wait months and up to a year for my vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Denise, I really appreciate you taking the time to leave us this feedback! I am so happy to hear that our team was able to find you the perfect deal to fit your needs. Gerald Toyota of Matteson looks forward to seeing you again for your next service appointment! Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson
Great Experience
I had an appointment, and there was no wait before my service began. The service was fast and thorough. I was out in about an hour and forty-five minutes.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this amazing review! We really appreciate your business, Mattie. Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson
Fast and courteous
My truck is always in and out quickly every time I’ve taken it in for routine maintenance. I even get update on inspection while I’m waiting letting me know all is good.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your glowing review, Richard! We're delighted to hear that you had a positive experience with us. Your kind words mean a lot to our team, and we can't wait to welcome you back soon. Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson
Great service
Friendly salesperson and didn't waste much time getting numbers we were pleased with paying. A comfortable purchase experience without pushy salesman.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate you for letting others know about your experience, Marshand! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson
Pleasant experience
The service was completed in a timely manner. The facility was clean and comfortable while waiting for my car to be taken care of. Staff was pleasant. I also appreciate the car wash.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I appreciate your marvelous feedback, Sheryl. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson
Good service
The lounge was clean. Was given a longer wait time but got done quicker. Instead of an hour the service took thirty minutes.
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I appreciate you for letting others know about your experience, Katherine! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson
Oil Change Service
The job was done correctly, the facility was clean and the service people were very friendly. Extra words to meet the 20 limit.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
To say thank you is not enough, Walter! I am thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by Gerald Toyota of Matteson again! Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson
Satisfied Customer
Fast and great customer service. The tech was knowledgeable and went the extra mile. The facility was clean and inviting. Will come back again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
At Gerald Toyota of Matteson, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. I am very pleased you enjoyed your recent visit and hope you will continue to use our dealership for your car needs. Thank you for your great review! Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson