Reviews
great service
Stephanie Hyos is an excellent service writer. She handled everything very professionally and accurately on time. I would recommend her always she is so professional and courteous with her customers her performance is outstanding.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking time out of your day to share your experience with everyone, Annette. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson
Awesome group
Mike smiley, Moe Z, and the whole team are incredible and truly care about you. One of the best sales staff i’ve ever gotten to work with
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us, Matthew! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and look forward to working with you again down the road. Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson
Great service
Everyone I dealt with was very helpful and knowledgeable. Anthony, Bill and Matt particularly. Also the guy that drove me to and from my house as I was getting service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review, Gary! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson
Great Service
Despite the wait to receive my car shipment,Brennan Geers, my salesman, was pleasant, informed, and easy to work with. His communications by text and phone kept me informed.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience with us, Eva! Our staff works hard to make sure our clients have all the information they need to feel comfortable and at ease. I am happy to hear that your experience reflects that dedication. Please do not hesitate to reach out to me if you have any questions or need anything in the future. Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson
Reliable Dealer
My advisor Morgan was friendly and went over all items that were found with me. She was personable and friendly.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brenda, thank you for the awesome feedback! You're right, Morgan is an excellent service adviser and I appreciate all she does for us! I am very happy to hear that she was there to provide you with great service. Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson
Great services
They always give me fast curtious service and they don’t overcharge or up charge you for their services. I purchased my automobile from here and would get the next one from here
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Yvette, and thank you! We can't tell you how much we appreciate your customer loyalty!
Customer Service Review
Always pleasant and very attentive to ensure all my needs are met and with solutions. Thank You! been a loyal customer for years!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Angela, thank you so much for your feedback as well as your loyalty. I appreciate building long-term customer relationships and truly value your business. Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson
Do not share
The ability to schedule appointments and keep to a timely schedule without the delay of walkins. Sometimes it does not take twenty words to explain. Keep it simple
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this amazing review! I really appreciate your business, Colleen. Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson
Gerald service
Very nice staff! Service advisor was great got me in and out I always have a good experience at Gerald
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Edward, thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at Gerald Toyota of Matteson! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson
Excellent
Had a 3 330 appointment and got there early and was taken right in. Great service and good people waiting on me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, I sincerely appreciate your feedback. Each employee is a valued member of the Gerald Toyota of Matteson team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson