Reviews
Bad salesman
Service rep lied about cars I originally wanted to sell me a BMW THAT DRIFTS TO THE RIGHT WHILE I’M DRIVING
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Service
Always friendly, professional and knowledgeable about my car. I am always happy to get my car serviced at this facility.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Care and Consideration
At Gerald Toyota in Matteson, they are always considerate of my time. They are punctual and they give an estimate of the time my service will take. They care about my car like my doctor cares about me addressing current issues and informing me of possible future needs to keep things always running smoothly. They are friendly and knowledgeable. Matthew went over my status report with me and made sure I understood everything.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good, fast service
Matt, customer service rep, was great. Part came in quickly and was installed quickly. Toyota dealer would be my first choice for all services if prices were lower.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent Service!
I received excellent service from everyone I dealt with and they provide repairs that I can trust as being done right the first time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Efficient service. Very professional. Nice waiting area and clean bathrooms. I always return to this dealer for excellent, friendly service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great and quick service!
Very professional and efficient. Always a pleasure to work with. Top tier customer service, the staff is very knowledgeable and patient.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
wow what a visit
Our handler was amazing. He helped my 80 year old day feel very comfortable with a new car with all the tech. He should get a raise for how elegant and professional he was. 10/10
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very understanging manager. Hellpful extra info.
Wait time was short.Matt was very knowledgeable and helpful with issues connected to my inside car window low visibility. Did not feel rushed even though you all were very busy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Elite Service With A Smile
The warm attitudes and attentive care given me was truly appreciated! Greeted courteously and was accommodated in a timely manner!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase