Gettel Kia of Bradenton

Everything was fine with the dealership. Staff was friendly and helpful; however my problem I went in for was not resolved

As usual it was a smooth helpful experience. Everyone in service department is so helpful

showed eagerness to help us figure out the best deal and opportunity for myself and the best car to fit me

Convient location , knowledgeable prople can’t wait for the new showroom and service area to open.

Overall the car buying experience was good. I with there was more availability of cars, trims, and colors. Steve Cassidy was great and willing to work with me. Dianeliz Torres & Eduardo Ledezema we’re very kind and had great customer service! The finance manager Brandon Benoit was patronizing and didn’t make me feel very secure in my decision initially. He also was not always kind to those working with him. All in all, was able to get it worked out and I am happy with my purchase this far!

Our experience purchasing a 2022 KIA was superb because of the highly knowledgeable and patient Eduardo Ledezma. Not only does he have an in-depth understanding of the Sorrento features, but he wanted to make sure we understood them before driving our new beautiful SUV off the lot. We look forward to the Gettel KIA service department and hope it will match the sales experience, which was great.

Very friendly, also helpful with setting up next appointment. Also enjoyed the refreshment center while waiting for auto to be finished.

The sales process was smooth and I was able to get the car I wanted in record time. The Sportage Ex is loaded with technology and the delivery process was very comprehensive and extremely helpful! I couldn’t have had a better experience than working with Gettel Kia for my new car including all facets of purchase and delivery. Thanks to all for a great job!

Disappointed in customer service skills of your service department. Very slow and unhelpful if your assigned service person is unavailable. And when available, they arrive to work late so the customer has to wait even longer. Do not feel valued at all(as Gettel puts it).

I took my car in for a factory recall issue upon receiving a notice from KIA. This issue was mentioned to Gettel KIA when I scheduled my service appointment. I also had Gettel do an oil change and 12 point inspection service while I was there. When the car was returned to me the interior was filthy with greasy smudge marks all over the door panel and center console left by the service tech. I was also advised that I would need to return to have the recall item serviced because the recall parts were not in stock and needed to be ordered. xxx ! - that's what Gettel was scheduled to fix in the first place. Seems like they should have had the parts there to provide the recall service before I arrived.