Yark Mazda

David was great managing the service with my car and I really enjoyed getting the video from the mechanic's point of view to explain the issues.

Great Service beginning with person who set up my appointment by phone continued by person who welcomed me in and processed paperwork. Time was exact. Waiting felt COVID safe. Also, person doing maintenance in the waiting room was kind and conversant.

Customer service has been less than expected after purchasing a new $49k vehicle here. Had a Mazda hitch installed and the quality of work was not up to par causing a brand new bumper having to be installed. Don’t purchase or have your car serviced here if you expect decent work and fair customer service. I wish I could Include photos I took to show how bad their work is.

Waiting area:no fan or A/C, but lots of coffee, no water. Was told No one else complained, I was the only 1 there. Told it would take 45 min for my car, after 45 min I saw my car parked, went to the service desk, man was eating his lunch. He said it would be 5 min for the paperwork. It was actually 5 min for him to finish his lunch so he could do my paperwork. Worst experience. It's 82 degrees outside and inside.

Sales Staff and Technicians don't follow COVID safety guidelines, but service did follow safety guidelines. I wasn't able to get my transmission fluid changed because they didn't have the fluid in stock. Initally, my repair charge wasn't correct, but after pointing it out I was charged correctly. Facilities are going to be renovated, but aren't particularly nice to wait in as of May 2021. The oil change and tire rotation were completed as ordered.

Sales and service is top notch, got more than I expected. Drove away with a great deal, they were able to keep within my budget.

I called the dealership in the morning for a car that was listed for 21991 on line. I asked for pictures which never came because the car was at the “detailing shop”. I called back around 4 and no answer from salesman on his cell phone. Call the dealership and he answers the phone right away. In the meantime I refreshed my browser and the car price had mysteriously been increased by $1200. No wonder he wouldn’t take my call. I asked if they would honor the originally advertised price and it was a no. Absolutely poor way to operate.

I worked with Matt Bova at Yark Mazda and was able to lease the exact car I wanted for a great price! The salesman was great to work with and made the experience very pleasant. I highly recommend Yark Mazda over any other dealer.

Gary was excellent to work with. Very knowledgeable on the Mitsubishi Outlander we purchased. The customer service was excellent and the purchasing process was streamline and efficient. Whole process start to finish was around 3 hours.