Reviews
Gary was very kind and helpful Very professional and will use you again I have a condition and worked around it
Gary was very kind and helpful Very professional and will use you again I have a condition and worked around it
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re happy to hear that Gary provided such thoughtful and accommodating service! Thank you for choosing Yark Mazda, and we look forward to working with you again in the future.
Kevin was great to work with, as was Josh in Finance. They made leasing easy, reviewed the vehicle in detail, and scheduled my first service appointment.
Kevin was great to work with, as was Josh in Finance. They made leasing easy, reviewed the vehicle in detail, and scheduled my first service appointment.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
We love hearing that Kevin and Josh from our team at Yark Mazda made the leasing process seamless! Thank you for choosing us and for sharing your feedback. Enjoy the road ahead!
This is a stupid thing to have to do to leave a review. You would get more reviews if this part wasn't mandatory.
This is a stupid thing to have to do to leave a review. You would get more reviews if this part wasn't mandatory.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. If there is anything specific we can address, please feel free to reach out. We will make sure the team at Yark Mazda gets your comments.
Kevin was very rude. Very disinterested when we first viewed the cars, didn’t even get a third chair for everyone to sit. He eventually resorted to arguing with me when price negotiations came up. I wasn’t paying full price for a car with a paint chip in it. Refused to apologize and the manager didn’t either. Evaporated any good will I had.
Kevin was very rude. Very disinterested when we first viewed the cars, didn’t even get a third chair for everyone to sit. He eventually resorted to arguing with me when price negotiations came up. I wasn’t paying full price for a car with a paint chip in it. Refused to apologize and the manager didn’t either. Evaporated any good will I had.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback. We reviewed the circumstances surrounding your visit and discussed the interaction with our team. Based on our investigation, we were unable to verify that Kevin acted in a rude or disrespectful manner, as the discussion appears to have been focused on pricing differences and questions regarding your offer. We would also like to clarify that the vehicle was a certified pre-owned unit and was represented as damage free. While we understand negotiations can sometimes be frustrating, our goal is always to provide a professional and respectful experience for every customer. We regret that an agreement was not reached and appreciate you bringing your concerns to our attention.
Arguing and refusing to apologize in front of his manager is certainly disrespectful. A non apology from the dealer seems par for the course. Avoid this place and avoid Kevin.
Great customer service! The staff makes you feel like part of their family with attention to detail. Very impressed with the service (and video of the service) performed on my 2022 CX5. I purchased a second Mazda (2025 CX30) last April being so pleased with the entire customer experience from 2002. Highly recommend Yark Mazda!
Great customer service! The staff makes you feel like part of their family with attention to detail. Very impressed with the service (and video of the service) performed on my 2022 CX5. I purchased a second Mazda (2025 CX30) last April being so pleased with the entire customer experience from 2002. Highly recommend Yark Mazda!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re thrilled our team made you feel like part of the family and that you were impressed with the service on your CX5. We appreciate your continued trust and loyalty!
Great service !! 10 out of 10!! Friendly, helpful and on time , very pleased with everything!
Great service !! 10 out of 10!! Friendly, helpful and on time , very pleased with everything!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Susan, it was our pleasure to assist you. Thank you from all of us here at Yark Mazda!
Did a great job under difficult circumstances. Part was very hard to locate. They located and got it.
Did a great job under difficult circumstances. Part was very hard to locate. They located and got it.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're glad our team at Yark Mazda could locate the hard-to-find part and get the job done. We appreciate your patience and support!
I purchased a CX5 at Yark Mazda and so far I am very satisfied with the vehicle performance and exceptional comfort. I also doing the service on this dealership and it’s being very good experience.
I purchased a CX5 at Yark Mazda and so far I am very satisfied with the vehicle performance and exceptional comfort. I also doing the service on this dealership and it’s being very good experience.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jose, we're delighted to hear you're enjoying your Mazda CX5 and having a great experience with our service team at Yark Mazda. Thanks for sharing!
I would avoid this dealership. Kevin Phoenix is unprofessional and difficult to deal with. Took my wife and daughter into the dealership and he wasn't even courteous to bring in a third chair for me to sit on. I stood during the purchase signing. Only reason why I continued with the purchase because it was for my daughter and her first car. The whole thing also got awkward after I simply tried asking for a little negotiation. Just wanted something from the dealership to reward me for spending my money at their place and not somewhere else. I regret walking into that dealership. I will never purchase another vehicle there. Many other better dealerships to work with. Many other better salesman to work with also. Kevin didn't even make me copies of the documents I signed. He didn't return my message after the purchase and didn't apologize for the extra trip I had to make back into the place to get my copies. horrible.
I would avoid this dealership. Kevin Phoenix is unprofessional and difficult to deal with. Took my wife and daughter into the dealership and he wasn't even courteous to bring in a third chair for me to sit on. I stood during the purchase signing. Only reason why I continued with the purchase because it was for my daughter and her first car. The whole thing also got awkward after I simply tried asking for a little negotiation. Just wanted something from the dealership to reward me for spending my money at their place and not somewhere else. I regret walking into that dealership. I will never purchase another vehicle there. Many other better dealerships to work with. Many other better salesman to work with also. Kevin didn't even make me copies of the documents I signed. He didn't return my message after the purchase and didn't apologize for the extra trip I had to make back into the place to get my copies. horrible.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Matt, thank you for the review, I am aware that you where trying to get free oil changes as an additional discount on our already well below market sale price on the certified Mazda that your daughter purchased. I would like to personally apologize that you feel we had additional discounts to offer, however, with live market pricing we try to be the lowest price out the gate. I have further discussed this with my team and really do appreciate the feedback. If you would like to further discuss this matter, please feel free to stop in, call or email me directly. Thank you, General Manager, Steve Yoos - 419-842-7518 or [email protected] or in person at 6000 W Central Ave. Toledo, Oh. 43615.
If you would like to further discuss this matter, please feel free to stop in, call or email me directly. Thank you, General Manager, Steve Yoos - 419-842-7518 or [email protected] or in person at 6000 W Central Ave. Toledo, Oh. 43615.
Well, it wouldn't have taken much to have made me happy and you and your team made no effort. Let's also just ignore the fact that I wasn't even offered a chair to sit in. Or the fact that I left without receiving copies of the documents I signed with Kevin. Or the fact that he didn't even respond to my text message when I realized later that day. Or the fact that I called on Saturday and was initially told most those documents are for internal (as in, we really don't give customers copies of what they sign, I guess). Or the fact that when I showed up on Monday he gave no apologies for me having to make another trip in. I can't image people sign documents and don't expect to get a copy of what they signed. Your live market pricing excuse is a joke.
One of the easiest car purchases I have ever made. James and everyone was most helpful.
One of the easiest car purchases I have ever made. James and everyone was most helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
James and the team at Yark Mazda are grateful for your business - enjoy the new ride!