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DARCARS Lexus of Englewood

(3,170 reviews)
Visit DARCARS Lexus of Englewood
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–5:00pm
Sunday Closed Closed
2022 state dealer award
View 6 awards
2022 state dealer award 2020 state dealer award 2019 state dealer award
2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (201) 735-1792 (201) 735-1792
Used (201) 735-1816 (201) 735-1816
Service (201) 735-1829 (201) 735-1829

Reviews

(3,170 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DARCARS Lexus of Englewood from DealerRater.

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Sherif Hamzah was exceptional.

Sherif Hamzah was exceptional. He was very attentive and thoroughly explained every aspect of the 2021 Lexus Rx350 I test drove and ultimately purchased. He patiently explained all of the car's many features and made sure I was comfortable in getting to know the car. He was a pleasure to work with and would not hesitate to recommend him or the dealership to others. Ken K

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for this lovely review of DARCARS Lexus of Englewood, Ken! Sherif and the team will definitely appreciate your shoutout to their top-quality care. Congratulations on your 2021 Lexus RX 350!

Sherif Hamzah was exceptional.

Sherif Hamzah was exceptional. He was very attentive and thoroughly explained every aspect of the 2021 Lexus Rx350 I test drove and ultimately purchased. He patiently explained all of the car's many features and made sure I was comfortable in getting to know the car. He was a pleasure to work with and would not hesitate to recommend him or the dealership to others. Ken K

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Ken, we're glad that you had an exceptional experience working with Sherif here at DARCARS Lexus of Englewood. We appreciate your kind words about his quality assistance throughout the car buying process. Thank you for this great review, and enjoy your 2021 Lexus RX 350!

Hussein one of the best sales I have ever meet with he

Hussein one of the best sales I have ever meet with he make it so eazy and smooth free headache should reach out to him if you looking to buy Lexus

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear that Hussein provided you with an enjoyable car-buying experience here at DARCARS Lexus of Englewood! Thank you for taking the time to share your kind feedback about his assistance. We hope you're enjoying your new Lexus and please don't hesitate to contact us if you need anything in the future.

Tae was a very patient, non-pushy salesman, who was

Tae was a very patient, non-pushy salesman, who was honest (strange to say of a car salesman) and very helpful. He worked his butt off to get me what I wanted and in the end I got much more than I bargained for. This also speaks volumes of the managers as well, who approved the deal on my brand new RX 350 Premium+! This was the fourth time I purchased Lexuses from them after dealing with multiple Lexus dealerships and none could even match them. Good job, DarCars of Englewood, it’s managers and, more importantly, Tae. I will see you again.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We’re delighted to read your kind words, Lou! It is great to hear that Tae provided an high-level experience while helping you through the purchase of your RX 350 Premium+. We appreciate your continued support and loyalty as a returning customer, and look forward to seeing you next time.

I came in for an emergency repair, and met with Robin

I came in for an emergency repair, and met with Robin Stock. We will continue to service our cars by Darcars Lexus of Englewood. Robin and Yoselin Moreno put our satisfaction and the safety of our family first. Getting a loaner was hassle free, dealership is comfortable, and staff is courteous, and efficient. Robin Stock is a cut above any one we have worked with before. She and the dealership earned our TRUST and continued business for service and purchase . Sincerely, Dr Seymour and Lynne Kushnir

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Robin and Yoselin are pleased to have been able to assist in your time of need! It's wonderful to know that our dealership has earned your trust, and we would love nothing more than to welcome you back in the future for service or purchasing. Thank you so much for reviewing DARCARS Lexus of Englewood!

very caring good job on the new car.

very caring good job on the new car. nice wash job on the car car

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

David, thank you for entrusting your vehicle to our DARCARS Lexus of Englewood team. We appreciate your support and look forward to serving you again soon!

Grace who works in service is amazing!

Grace who works in service is amazing! She always follows up and returns calls. Every time I get my car serviced she is always, pleasant, efficient, knowledgeable and professional. Grace adds the class and elegance that consumers want to experience with Lexus. Thank you!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We are ecstatic to hear that Grace went above and beyond to deliver 5-star care! Thank you for trusting DARCARS Lexus of Englewood, and we look forward to our continued relationship!

Dan was very good.

Dan was very good. Been with the Lexus service for 7 years. Excellent service. Excellent staffs. Congratulations

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for reviewing Dan and DARCARS Lexus of Englewood! We are grateful for your loyal business!

Very professional and accommodating staff.

Very professional and accommodating staff. They always suggest proactively on what the vehicle requires next and hence your vehicle never breaks down. The timings are flexible and they take just about 2 hours to service your vehicle. Comfortable sesting area and option to get a loaner vehicle (if booked in advance). Truly recommend them as the go-to Lexus dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Anish, we're happy to hear that our team was able to demonstrate our commitment to great service. Your support means so much to all of us at DARCARS Lexus of Englewood. Drive safely until next time!

Purchased the car on 12/31/2022.

Purchased the car on 12/31/2022. These three people who I will NOT recommend to deal with: Neil Fraser, Mark Gaviola, Travor Warwick. They are only good in saying: "I am working on it for you", but nothing actually has been done about the three missing items, which must be on the car. I was given only one key fob due to a "shortage of the key fobs", promised the fob within a month. Today is 4/14. Still don't have it. The dealership ordered only back plate for the car. I get stopped by the police all the time for the missing front plate. Once I sent a complaint, I was promised the front plate. Still don't have it. According to the contract they were supposed to install the roof cross rails within a month from the purchase. Four months passed. Still don't have them. DO NOT BELIEVE this dealership if they promised you to complete the purchase package within a month. Just stop the process. I am hiring a lawyer, because I was late several times to work as the police stopped me. My husband and I cannot share the car because only one has a key fob. I cannot put even one star for them until I get what belongs to the car.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Yulia! As we've communicated previously, Lexus (and most automotive manufacturers) are experiencing a severe key fob shortage due to a worldwide semiconductor scarcity. They will be notifying you directly when a second key is available. We sincerely apologize that that issue is out of our control. I know our General Manager is reaching out to you to clear up and resolve the remaining issues. Thank you for bringing this to our attention!

Consumer response

Hello, to my knowledge ,there is NO SHORTAGE OF THE KEYFOBS. I went recently to 2090 Broadhollow rd Lexus dealership, they offered me to buy the key fob from them. That means, the key fobs that were supposed to be a part of the package are sold for additional pay, meaning the same key fob is sold twice. Very interesting idea!!!