DARCARS Lexus of Englewood

LEXUS OF ENGLEWOOD IS UNDER DIFFERENT MANAGEMENT than just over 3 years ago. DARCARS WISELY INTEGRATED A VETERAN FROM THEIR RANKS. It makes all the world of difference, and he's accountable. When there's issues in any industry or organization, it's usually demonstrative of the leadership, or lack thereof, at the top, and a disconnect with various parts of what the organization provides by service and/or product. At Darcars Lexus of Englewood, ALL ROADS LEAD BACK TO THEIR GENERAL MANAGER, TREVOR WARWICK. Most would have started correcting financial issues by doing what most companies and governments do first- lay off employees. I bring this up first because, currently, there's a 2% commission added onto the sale of vehicles at the dealership. Once you understand what the "fee" is for, it's reasonably justified. Employees who are bright so/should realize that MAKING THE SALE IS WHAT MATTERS. It is much more important than the any marginal difference for greed or games, as opposed to providing a customer a good deal. Mr. Warwick understands the critical necessity to BUILD RELATIONSHIPS with potential customers to develop and increase brand equity, and brand advocates. He is relatable, personable, intelligent, and an admirable leader. If you experience any deviation from that, ASK FOR HIM, and refer to this review. Having spoke with him after numerous nightmare experiences at other dealerships, and an initial communication breakdown by misinformed staff, which led to he and I speaking, within under two hours from the end of our call, through text and email, followed by another call, from him, we had a deal in principle. Why? Because Warwick did what most shortsighted managers and executives don't do: pick up the phone and ask questions in a sincere and thoughtful manner. By the end of our call, hearing and having experience from being an executive with a law degree who's skilled at reading people, and objectively negotiating for over twenty years, I wanted to empower him to make me a customer; and that's what Trevor Warwick successfully did. As I reside nearly 100 miles away from the dealership, while beginning the paperwork, Mr. Warwick had the car in for detail. It was then that I received a pleasant call from his Sales Manager, Shawn Aladhqar, to go through the numbers, have me e-sign to run my credit, and go over all documents and supplementary purchase options. Shawn is extremely effective, efficient, knowledgeable, personable, professional, and attentive. Everything was handled over the phone and via a secure network with several security measures intact to guarantee personal information is safely transmitted. Within six hours after my call with Mr. Warwick, two employees were en route to deliver my vehicle. The two gentlemen who drove for two hours arrived with a cordial, pleasant, and helpful demeanor, and had all documents that required my physical signature. They answered initial questions I had about functions on the vehicle, and couldn't have been nicer. After previously driving several Mercedes-Benz for nearly fourteen years, driving a LEXUS IS A MUCH BETTER DRIVING EXPERIENCE. It's a tranquil and luxury ride. DUE TO THE TEAM AT DARCARS Lexus of Englewood, with congenial and considerate managers, such as Mr. Aladhqar, and Mitch Patlock, I had A MUCH BETTER buying experience than at other Lexus dealerships I approached in NJ, NY, DE, and PA. I hope to be a long-time customer of Darcars. Customer acquisition is step one. Maintaining business, customers, and referrals is too often overlooked, and earned by simply following through, sending a note, making a call to check-in, and showing clients sincerity, consideration, respect, and appreciation. It's in the details, and thoughtfulness that distinguishes the best from the rest. With the thoroughness, competence, rectitude, and leadership at Darcars, led by Mr. Warwick, the "journey" should be a positive one- "don't stop believin'!"

Tire issue no appointment. Robin was great. Got me in and out in 90 minutes. Very professional and courteous.

Alexander's attention is excellent, it was a pleasure to have dealt with him. He is the best!

Ask for Alexander he is the best! He helped us get into our new lease , he is amazing and made the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and he knows his stuff

Happy with this dealership. Would recommend to others in the market for a new vehicle.

Martin was well informed and both he and his manager worked hard on behalf. I would highly recommend this dealership.

Hussein is great sales he helped me and my friends to get 2 cars is 350 and ex 350

I would give this dealer service center zero stars but this system does not allow it. I have been getting my car serviced here since i purchased it 5 years ago. At the start it was a good place. After the dealership was sold to Darcars the service center went downhill fast. I have never seen such an inept place. It took months to get a broken down quote for brakes. You would think that would be easy and standard. I finally got a detailed quote & it was astronomically high. BTW I took the car to another service center twice and they said i do not even need brakes. At this point i cannot deal with this type of disservice and dishonesty. I could go on and on but I won't. It is too bad as when I purchased the car this was a good dealership. Oh and BTW i sought out the top people (director, manager etc) of service so I did try to work with them. I will not be returning to this dealer service again.

Great experience😀 Alexander from sales was an absolutely amazing salesman with very impressive personality & appearance with good people skills. Blanca from Accounting was very knowledge and pleasant! Andreas the manager was professional!

I came in for an emergency repair of my tires and the repair process was exceptionally delivered thanks to the courteous & professional customer service I received from Grace, Yoselyn and Dan. All 3 representatives should be the standard in all Lexus dealerships. Thank you, see you at my next service appointment.