Reviews
Great leasing experience
We had a very pleasant experience in leasing a 2017 rx 350 at the Lexus of Englewood. Carlos Alcaide was our sales person. He was very polite and accommodating. We had a very pleasant experience with him. We would recommend Carlos and Lexus of Englewood to our friends and family. Thank you so much.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the kind review. Anytime our customers let us know that they had a very pleasant purchasing experience brings us great joy. We invite you to return to our Service Center for more of the same when it's time for your first oil change. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com
LEXUS GX460 Purchase!
Superb customer service at Lexus of Englewood! Santiago went above and beyond to ensure all of our expectations were met. He was extremely knowledgeable and answered all of our concerns! Felt like we were right at home!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jenny, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear Santiago went above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com
Outstanding dealership
I highly recommend Christian at this Lexus dealership. He answered all my questions and was straightforward with me throughout. He laid out the bottom line price on each car i was interested and I never felt pressured throughout the process. He was also very helpful even after I bought the car when I had questions regarding some of the features.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
All of us at Lexus of Englewood congratulate you on your new car and appreciate the opportunity you presented to earn your business! Christian is a great addition to our sales team and I am glad you had the opportunity to work with him. His ability to connect with customers, product knowledge, low-pressure sales techniques and friendly personality make him an irreplaceable member of our staff. I will be sure to pass along this great feedback. Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com
Good service
I went there planned to purchase a used car. Christian is so patient and explained all my options and never pushy. I end up leased a new car that I can afford and loved.. Christian also installed My license plate for me after. I highly recommended Christian and englewood Lexus.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for writing about your visit with us, and congratulations on your new car! Christian is the asset to Lexus of Englewood, and it is encouraging to hear he impressed you by delivering our trademark service. Thank you for your recommendations. Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com
Highly recommended!
Me and my wife was debating whether to buy Audi Q5 or Lexus RX350 for while. I loved the smooth drive of the Q5 but interior leather and materials were somewhat way flimsier than Q7. Since my budget was limited to base model Q5 w/little option, I was somewhat hesitant to purchase Q5. So I decided to stop by this dealer before making final decision. Gentleman who seemed like GM with white hair greeted me when I was parking outside and I was directed to salesperson by name of Christian. He showed me several SUV's and worked very hard to help me get the right car at my set budget. I made comment about floor mats and he even offered to replace one to me at no cost. I really liked the honest and sincerity of my sales person and entire process was a breeze. Highly recommended!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for leaving us this great review, Andrew. I am very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com
Best experience I've ever had! EVER!
Absolutely NO complaints, honestly the best experience I've ever had when purchasing something, especially with high value. John Stevenson (manager), Robert (manager), Michael Maxx (manager), and last but not least, Joseph Kalachian (Sales Advisor)provided me with up most best service possible. Joseph treated me with respect and was super friendly, as if I knew him all my life. Thankful I chose this dealer, I'd give them a 12 Star overall rating.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. If you have any further needs, please come back to see us. Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com
I Could Not Be Happier!
My Certified Pre-Owned 2013 Lexus RX 350 is arguably the best SUV I have ever owned! I have piece of mind every time I get behind the wheel. Joe Kalachian and Michael Maxx are great guys!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com
great experience
joseph kalachian gave us a very courteous and thorough experience. Both he and michael maxx were very helpful . I will buy my next car from them. peter
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the nice review! We really appreciate this feedback and I'll be certain to share your compliments to Joseph and Michael. We pride ourselves on offering high quality customer service, and I'm glad we were able to help you. It was our pleasure. Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com
Great experience
This is a great dealership with fair prices. I recently bought a used Lexus LX570 that I loved. The sale rep (Joeeph Kalachian) was very professional unlike many other sale reps that I dealt with over the years. Most reps just tried to sell you the car but this rep went above and beyond even after the sale. He followed up with calls to make sure I'm happy with the purchase. The manager (Michael Maxx) was also very accommodating to make this sale happens.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Joseph and our team were helpful during your visit and that you love your new Lexus LX570. If you have any questions, please don't hesitate to reach out to us again. Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com
Best dealers so far
I will keep it simple - if I have to buy another car, I will come back to Joseph Kalachian and Mike Maxx. And recommend anyone to go to them 10 out of 10 for customer management, Facts driven sales and Empathy to consumer
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Joy, thank you so much for the great review of your experience at our dealership and especially with Joseph and Mike. All of the employees appreciate your loyalty to Lexus of Englewood. If there is anything that we can do to make your time with us more enjoyable, do not hesitate to contact Joseph or myself. Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com