DARCARS Lexus of Englewood

Jeff was my service man and he was extremely helpful. Not only did he help pinpoint my car issues but he was so patient throughout the process and willing to help me. He is very knowledgeable about cars and answered all of my questions. Any issues faced, he handled with professionalism and made sure that I was always updated on the progress/changes needed for my car. I’m not big on cars so his help is very appreciated. DARCARS is lucky to have him. I will definitely be back soon

I had a easy service appt. It took a little longer than expected, but Jeff and Grace made sure I was alerted the whole time.

Horrible service. As a new client, everything is unknown. I live in Long Island and it was inconvenient for me to go there. They didn’t provide an inspection, did not include the all weather mat, which I paid for and I waited almost 3 weeks for the new registration and plate after it was expired for a while. I had to call numerous times to get assistance.

I highly recommend Dan and his staff at Lexus of Englewood. He is always very pleasant and helpful. Keep up the good work!

Hussien is best sales he made my purchase very smooth and easy he so professional

Since arriving at the dealership, I have experienced a very friendly atmosphere and professional service. Love the location and valet parking. The salesperson I highly recommend. Worked very hard to make the deal possible.

I just bought a car from Hussein he is best sales person I cancel my deal from Lexus Manhattan and I bought from him he treat me like brother

Ultimately, it was a challenging experience but I am happy with my purchase. I communicated with a sales agent prior to coming on site to identify a car that I wanted to purchase. The sales agent emailed a spec sheet, I left a deposit and I agreed this is the car I would like to move forward with. I arrived on site, and the actual price was about 5k higher, and the sales agent made no mention of this in the time between agreeing to come on site, to actually coming on site (about 4 days). When I questioned this, I was met with "I just emailed you the spec sheet, we never agreed to a price." He further explained that hybrids have a premium and that this is the price. While I understand that dealerships are a business - it was challenging to trust anything else that was communicated and did not appreciate having my intelligence questioned when I asked a pretty straight forward question about pricing. To be clear, this was likely not his intent - but when a straightforward question is met with an indirect answer that avoids the true question - this is the outcome. When I pressed the question on why this wasn't shared earlier, the sales agent brought back my deposit slip and told me that there were other people who were interested and they didn't have to accept my offer. Experiences like this make it difficult to work with the dealership, and it was disheartening. These behaviors ultimately have a disproportionate impact individuals on who may not be as comfortable negotiating. Every person should be able to walk in and have the same experience. The Sales Director, Eric, was kind, and helpful in the discussions. Shawn from the Finance Department was top notch, and I would absolutely work with him again.

Hussein is an excellent guy and made sure we are better accomodated. Very hospitable. Place is accessible and service is great. Get a Lexus now.

I have always received outstanding service from Dan Phillips and I am always happy to see he is there when I bring the car in service. Keep up the good work.