Ed Morse Mitsubishi

Jacob was one of the easiest salesperson I have ever worked with. The experience was very pleasant.

Jacob Dickson is the man! He made the experience great. I brought my brother and father with me and he treated all of us with respect and kindness. 10/10 would buy a car from him again.

I purchase a 2014 dodge ram from this place. Scott was the sales agent. The truck ran fine and a 3 days later the valves went bad and the truck started to make a horrible noise. This dealership sells cars and trucks with engine problems. I hope this dealer review changes the way this people do business. Had to spend another 2k right I bought the truck since this people don't want to fix it. I hope karma one day gets them like they got me. If u purchase from this dealership all I can say is take it to mechanic because these people sell car with engine problems!!

Jacob was the best .. Help with everything and surprised me with all the extra that he did just because he’s a great car Sales man. He needs a promotion and I recommend him to anyone looking to buy a vehicle. , just honest and just there to help you get your dream car. I’m a happy camper now with my nice ride.. Thanks Jacob and the whole team at ED Morse Mitsubishi

Good service. The sales associate Manny was very professional, helpful, polite and responsive to my questions making the experience quite comfortable.

Excellent service and knowledge. Jacob was very helpful and he answered all my questions without issue.

Jacob was exceptional since the first contact. Very professional during negotiations and understood and answered all my questions. Wish I could give him 6 stars by his dedication on the delivery process! He went above and beyond helping the guys on final detailing on my car! Amazing experience! Would recommend 100 times!!!

The dealership was a great experience every one was super kind and helpful. Willing to work with out of state banks as well.

We recently had the pleasure of purchasing a 2024 Mitsubishi Outlander Sport and were fortunate enough to have Valentino Gonan as our sales consultant. From the moment we stepped onto the dealership floor, Valentino was the epitome of professionalism and dedication. His polite and attentive approach made us feel truly valued and respected as customers. Valentino's in-depth knowledge of the vehicles was impressive. He patiently walked us through the features of six different cars, ensuring we had all the information needed to make an informed decision. His explanations were clear and comprehensive, reflecting his expertise and passion for his work. What stood out most was Valentino's commitment to ensuring we were completely satisfied. He spent seven hours working with us, exploring numerous purchase options and configurations to suit our needs. His focus was not just on making a sale, but on creating a win-win situation that left us thrilled with our new car. His dedication to excellence was evident in his meticulous attention to detail. He ensured that all our questions were answered and that we were comfortable with every aspect of our purchase. Valentino’s approach to customer service is exemplary; he truly goes above and beyond to deliver an outstanding experience. We left the dealership not just as happy customers, but as fans of Valentino's exceptional service. His commitment, professionalism, and genuine care for his clients are remarkable. We highly recommend Valentino Gonan to anyone looking for a seamless and enjoyable car-buying experience. His outstanding service has not only earned our trust and appreciation but has also made us loyal customers for future. While our overall experience at the dealership was exceptionally positive, we did encounter a notable delay during the paperwork phase of our purchase. We understand that buying a car involves significant documentation and financial verification, but we found ourselves waiting for an extended period, specifically 1.5 hours, before finalizing our transaction with the financial manager. We appreciate that the financial manager worked tirelessly and was thorough in handling our paperwork, ensuring accuracy and clarity in every detail. However, the lengthy wait time could potentially be minimized to enhance the customer experience further. Suggestion for Improvement: Streamlining Processes: Reviewing and possibly streamlining the paperwork process could significantly reduce wait times. Implementing more efficient, perhaps digitally enhanced workflows might expedite the overall procedure without compromising the quality of service or attention to detail. Increased Staffing: Consider increasing the staffing levels during peak hours or when high customer volumes are anticipated. Having additional financial managers available could alleviate long wait times and distribute the workload more evenly, ensuring that customers are attended to promptly and efficiently. Transparent Communication: Keeping customers informed about the expected wait times and the reasons for any delays can also significantly enhance the customer experience. Transparency in communication helps in managing expectations and alleviates any potential frustration associated with waiting. We believe that addressing these areas could greatly enhance the efficiency of the paperwork process and improve the overall customer experience. We are grateful for the dedication and hard work of the financial manager and the entire team; however, optimizing the final stages of the car buying process could leave customers feeling even more satisfied and valued.

Good service. Helpful with questions and concerns. Helpful with costumers, trying different options for the deal.