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Ed Morse Mitsubishi

(106 reviews)

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(106 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ed Morse Mitsubishi from DealerRater.

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After having a horrible experience at another dealership, I can honestly say that I came to the right place with Ed Morse Mitsubishi. Sal Batista is one of the best salespeople I’ve ever worked with, and his manager, Avy, was also amazing. They were willing to work with us and truly listened to our needs. There were no pressure tactics, and they never pulled my credit without my authorization. Everyone was respectful, professional, and communicated clearly throughout the entire process. Sal Batista went above and beyond to meet our needs and make sure we felt comfortable with our decision. I truly appreciate the time, patience, and effort he and Avy put into helping us. If you’re looking for a dealership where you feel respected and valued, I highly recommend Ed Morse Mitsubishi and especially Sal Batista and Avy! 😊

After having a horrible experience at another dealership, I can honestly say that I came to the right place with Ed Morse Mitsubishi. Sal Batista is one of the best salespeople I’ve ever worked with, and his manager, Avy, was also amazing. They were willing to work with us and truly listened to our needs. There were no pressure tactics, and they never pulled my credit without my authorization. Everyone was respectful, professional, and communicated clearly throughout the entire process. Sal Batista went above and beyond to meet our needs and make sure we felt comfortable with our decision. I truly appreciate the time, patience, and effort he and Avy put into helping us. If you’re looking for a dealership where you feel respected and valued, I highly recommend Ed Morse Mitsubishi and especially Sal Batista and Avy! 😊

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Yary, thank you for sharing your experience! We’re so glad Sal and Avy made you feel heard, respected, and comfortable throughout the process. We truly appreciate your recommendation and are happy you chose Ed Morse Mitsubishi! Ed Morse Corporate Offices.

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This was hands-down the best service experience I’ve ever had. Huge thanks to Duane (Service Advisor) and Sean (Technician) for their incredible work. Sean diagnosed and fixed a complex issue that two other shops couldn't solve, while Duane kept me constantly updated and handled everything seamlessly. I expected high dealership prices but the bill was surprisingly reasonable. Even though I live an hour away, this is now my go-to shop. Highly recommended!

This was hands-down the best service experience I’ve ever had. Huge thanks to Duane (Service Advisor) and Sean (Technician) for their incredible work. Sean diagnosed and fixed a complex issue that two other shops couldn't solve, while Duane kept me constantly updated and handled everything seamlessly. I expected high dealership prices but the bill was surprisingly reasonable. Even though I live an hour away, this is now my go-to shop. Highly recommended!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Dale, thank you for sharing your experience with Ed Morse Mitsubishi! We’re glad to hear Duane and Sean provided such outstanding service and kept you informed every step of the way. We appreciate your kind words and your trust in our team. Ed Morse Corporate Offices.

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Chris Diaz always takes good care of my car. It is always nice to see everyone because they are always polite. Thank you for your great service

Chris Diaz always takes good care of my car. It is always nice to see everyone because they are always polite. Thank you for your great service

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much for your kind words! We’re thrilled to hear that Chris and the team continue to provide great service at Ed Morse Mitsubishi. We appreciate your loyalty and look forward to seeing you again soon! Ed Morse Corporate Offices

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My Mitsubishi Outlander was the best purchase I've ever made. The car is fantastic. It rides well and I get compliments on it all the time. When it needs service done, I always take it to Ed Morse Mitsubishi and they always provide excellent service there. The service advisor Chris Diaz never disappoints.

My Mitsubishi Outlander was the best purchase I've ever made. The car is fantastic. It rides well and I get compliments on it all the time. When it needs service done, I always take it to Ed Morse Mitsubishi and they always provide excellent service there. The service advisor Chris Diaz never disappoints.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing! We’re so glad you’re loving your Outlander and that Chris and our team continue to provide excellent service. Please visit Ed Morse Mitsubishi again soon. Ed Morse Corporate Offices

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Well run dealership. Very helpful, that the service department spoke Spanish. All concerns taken care of.parts on order and waiting on follow up Definitely recommend Ed Morse dealership.

Well run dealership. Very helpful, that the service department spoke Spanish. All concerns taken care of.parts on order and waiting on follow up Definitely recommend Ed Morse dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your kind words and recommendation at Ed Morse Mitsubishi! We’re glad to hear our team provided helpful service and that you felt supported throughout the process. We look forward to seeing you again once your parts arrive and assisting with your follow-up. Ed Morse Corporate Offices

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They matched my energy and realism. No high pressure. I appreciated that. Nick was great.

They matched my energy and realism. No high pressure. I appreciated that. Nick was great.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback about Ed Morse Mitsubishi! We're glad our team created a comfortable, no-pressure experience and matched your energy and expectations — we appreciate the opportunity to work with you! Ed Morse Corporate Offices

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Terrible experience taking my car in for service. Really a nightmare. I will never go there again.

Terrible experience taking my car in for service. Really a nightmare. I will never go there again.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We apologize for any negative experience you had regarding the service of your vehicle. We always strive to provide excellent service and regret that we did not meet your expectations. Your feedback is very important to us, and we will use it to improve our processes. Should you wish to discuss further, please do not hesitate to reach out to our Service Manager, David Vega, via email at [email protected]. Ed Morse Corporate Offices

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Patient and explained the car and very nice did not push and let me think showed me the difference between the cars I was looking at

Patient and explained the car and very nice did not push and let me think showed me the difference between the cars I was looking at

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience at Ed Morse Mitsubishi! We're so glad to hear you felt supported and never pressured during your visit. We appreciate your trust and hope you’re loving your new vehicle! Ed Morse Corporate Offices

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Nick Salesperson did not push helpful patient would recommend him to all short sweet and to the point

Nick Salesperson did not push helpful patient would recommend him to all short sweet and to the point

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the great review! We're glad Nick provided helpful and patient service at Ed Morse Mitsubishi. We appreciate your recommendation! Ed Morse Corporate Offices.

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I recently purchased a Mitsubishi from Ed Morse Mitsubishi Tampa, and while the buying process was fine, my experience with their customer service afterward has been terrible. I kept receiving multiple requests for reviews, so I called the dealership to kindly ask them to stop. Unfortunately, when I spoke with Christian, he was extremely rude and dismissive. Instead of addressing my concern professionally, he abruptly hung up the phone on me. This kind of behavior is completely unacceptable from a business that should value its customers. If this is how they treat people after making a purchase, I can’t imagine how they handle real issues. I would think twice before dealing with them again.

I recently purchased a Mitsubishi from Ed Morse Mitsubishi Tampa, and while the buying process was fine, my experience with their customer service afterward has been terrible. I kept receiving multiple requests for reviews, so I called the dealership to kindly ask them to stop. Unfortunately, when I spoke with Christian, he was extremely rude and dismissive. Instead of addressing my concern professionally, he abruptly hung up the phone on me. This kind of behavior is completely unacceptable from a business that should value its customers. If this is how they treat people after making a purchase, I can’t imagine how they handle real issues. I would think twice before dealing with them again.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Dealer response

We apologize for the frustration you've experienced. We aim to provide the best customer service possible, and we’re sorry to hear that your experience fell short. Please know that we take concerns like this seriously and would like the opportunity to address it. Please reach out to our New Car Sales Manager, Gary Poulin , via email at [email protected] to discuss further. Ed Morse Corporate Offices

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