STG Auto Group of Bellflower

I was able to purchase a car within my budget and the associate Vincent was very thorough with the entire process. He was just trying to make a quick sale, he was very personable and answered all of my questions. He’s definitely the person to go to if you’re thinking of purchasing a car within them.

Initially I was given a price for the vehicle, when the paperwork was given to me by the salesman, the wiz writing the document inflated the agreed price by $8000.00, the salesman didn't know why, he then brought the manager and I was told it was due to accessories that were added by the dealer, at that point I was ready to walk. He then came back with another price, this time only inflated by $6000.00, as I got up to leave they decided to sell it to me for the agreed price, with a 9% interest rate, only reason I agreed was I've been looking for the color combination and I knew I could finance with my Credit Union as soon as I received the registration from DMV. Reason I did not finance with the Credit Union is they do not deal with Mom and Pops dealers, I can now see why, they have to be the crookest Mom & Pop around. when I finally was going to drive home, it wouldn't start and had a vibration in side the dash that the salesman said was due to the weak battery, I drove home and the next time I started the vehicle the vibration was still there, I attempted to contact the salesman and manager, I was ghosted. Eventually I had the issue resolved and I recommend staying away from them crooks. By the way, my credit rating is 755 and I found out the make their profits on high interest rates. Ridiculous and unethical is what they are.

Saw a post on line and reached out about the car. Next day got a message from Mina the "Sales Manager" telling me to come by and check it out. So I head over to the dealership and upon arrival it was dead, no visible customers around, and a gaggle of 5 sales people standing around on their phones, I was approached by a young woman, I showed her the posting and told her straight up its the only vehicle I want to see. She said ok I'll go grab it from the back. While waiting I was approached by another person asking what I was there to see.... When she came back out again she was in a completely different car and said the one i wanted to see was in their overflow lot an hour away in Montclair but that this one was similar so why not check it out. I said xxx, how long to get the one I'm ACTUALLY here to see on this site and she told me an hour or less. I was like ok fine. I test drove the one she brought out to kill time and it drove like xxxx. There was clearly mechanical issues, along with brakes that were bad, tires were bald, and the exterior and interior were filthy. 25-30 min go and I asked what the ETA was of the vehicle I wanted to see and she said "oh it will be about an hour till its get here from the other lot in Montclair. I was like seriously, I google the distance to see travel time and it was only 50min away. Meaning it should have only been another 20-30min at most for it to have been brought over. I told her I’d go grab some food and to txt me when it gets there. I leave and go get food and then come back an hour and half later, thinking xxxx that should be more then enough time for them to get it over from the other lot. Upon arriving back to the lot, yet different guy claiming to be the "Sales Manager" comes up and tells me it’s still 45 min away and I flat out told him I’m done. He was like you can’t stay? I told him no I have other xxxx to do. You guys wasted 3 hours of my time, continuing to yet again tell me oh another hour, another hour, I’m done. He acted all surprised like you can’t sick around really? I told him to call me when it arrive and maybe I’ll swing by later after I take care of other business. Or I’ll be back tomorrow, if they even get it here. And I walked away. They definitely dont respect your time. Another thing about the whole ordeal is that at least 5-6 times they had come up and asked me to come sit and discuss figures and numbers. How am I supposed to discuss anything without seeing the xxxx vehicle!! Unprofessional across the board. Fire the whole team and start fresh with people who actually understand proper communication, customer service, and that have respect.

Lorena helped me and was very kind and patient the entire time. I appreciated that she listened to my questions and accommodated every request I had. Unfortunately there was some miscommunication with offered rates. I ended up financing through a separate party and when asking for follow-up questions, STG was rude to my finance person and made it incredibly difficult for us to get any answers in a timely manner. Lorena was very sweet but deleted her texts to me and ghosted me when I asked questions too, which was weird. So overall just an average car-buying experience.

Great customer service! they found the best deal for me😃 super happy! Recommend to anyone

Do not waste your time accepting one of their offers to buy your car. They are bait and switch fraudsters who do not perform.

One of the worst dealerships I ever been to. Seen an add on Facebook marketplace for a corvette. When we arrived the car had some cosmetic damage. They purposely didn't post pictures or mention the damage on the add to lure us in. The manager was rude and didn't want to negotiate or drop the price down at all. AVOID THIS DEALERSHIP!!

Best car buying experience ever!!! Jimmy and Juan at STG Bellflower hooked me up. Everything went smoothly and was out of there in no time. Go see these guys and you’ll be in good hands. See y’all in a few years for my next ride 😎. Thanks guys!

The worst car buying experience I have ever had and I have bought MANY cars over the years. These amateur used car salesman really undermine and insult your intelligence. During Christmas holiday 2024, I merely inquired about a used BMW 530 series for sale at their Bellflower location. I was enthusiastic at first but when I arrived, things got weird. The original contact was Jorge, one of the sales managers who obnoxiously bombarded me with persistent emails However, when I arrived, I was greeted by Rafael, who had introduced himself as Jorge's manager. No problem. He escorted me to his office and I briefly chatted with Rafael for five minutes. He appears to be motivated to see me buy but then leaves me alone in the office for thirty minutes (very inconsiderate). Another salesperson shows up and introduced herself. She had no clue or communication from the other two culprits and knew nothing about BMWs. She said she owned one which I didn't believe. She leaves the office pretending she was going to speak with Jorge. She never came back. In total 2 hours I was left unattended. I tip toed out in a hurry. It was totally improper and unprofessional. They called 1 hour later and didn't even notice that I left. Jorge was an arrogant individual who brought no value or enthusiasm to the table. I have worked sales in the past for years and it behooves me how badly their location is operated. Stay far away from STG. The fact that I excellent credit didn't faze these idiots. Two weeks later, I visited a very high end dealers in South Orange county and left with a beautiful 2019 BMW 530e series with absolutely No Money Down!! The Reddit and Yelp negative reviews are all accurate complaints. No shame in their game.

No major problem .. except- un professional salesmanship .. two hours prior to arrival to dealership- I provided all pertinent information via emails with mansger.. Car NOT READY ..salesman totally un familiar with car..playing with cellphone while we talk to him ….etc