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Loyalty Toyota

(1,663 reviews)
2025 state dealer award
View 4 awards
2025 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award

Reviews

(1,663 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Loyalty Toyota from DealerRater.

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I am an old customer here.When i showed in the bay they...

I am an old customer here.When i showed in the bay they always treatment with respect good advise for my car and professional service

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with us! We are happy to hear that your service visits have been excellent! We appreciate your return business and look forward to working with you again.

The whole dealership has been wonderful to me and made...

The whole dealership has been wonderful to me and made car buying better than usual. Brittany Tench has been one of the nicest and most helpful of people to work with. She was pleasant and helpful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for your positive review! We are glad that Brittany made your visit outstanding, and we look forward to working with you again!

Michael Stith. sways pleasant and professionally helpful....

Michael Stith. sways pleasant and professionally helpful. He explained all the work needed and suggestions. . He provided me with options and patiently waited for my answers. When my vehicle was available he made sure I was pleased with the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We strive for excellence in service, and we are happy to hear that Michael provided you just that! Thank you for your business and fo sharing your positive review with us!

Michelle Watko was one of the best service people I've...

Michelle Watko was one of the best service people I've dealt with. She was very personable and did not pressure me in any way to do extra services. She brought things to my attention that I needed, but was perfectly fine with anything I declined. That is always important. I appreciated the honesty.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your 5-star review of your great service experience with Michelle! We are pleased to hear she was so helpful. We appreciate your business and hope to work with you again!

Awesome customer service from Phil Woods. He ensured...

Awesome customer service from Phil Woods. He ensured that my vehicle was attended to and found a service that was already completed that saved $200.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Lamont, Phil is a great asset to our dealership, and we're happy to hear that he provided you outstanding service! We appreciate your 5-star review, and we hope to work with you again!

Very satisfied. Excellent customer skills. He lis a very...

Very satisfied. Excellent customer skills. He lis a very polite person that cares about his customers and always welcome you with a smile and a Thank you when he finishes. I will recommend his to anybody

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Vickie, We are very pleased that you had a fantastic service experience with Michael! He will be happy to hear that you recommend him to others. Thank you for sharing your 5-star review, and we hope you will visit again!

S.K.. my salesman, was friendly, non-pressure,&...

S.K.. my salesman, was friendly, non-pressure,& supportive through the process of purchasing my used FJ Cruiser. Thank you S.K. for such a positive experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Andrea, Thank you for your positive review! We are so glad that S.K. made your car buying experience excellent. We appreciate your business and hope you will visit again for your future vehicle needs. Congratulations on your new FJ Cruiser!

Michael Stith did a great job taking care of my truck in...

Michael Stith did a great job taking care of my truck in the shop and the time it will take to finish the job.Thank you .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your 5-star review with us. We are happy to hear that Michael did a great job taking care of you and your truck! We hope you'll visit again for your future car needs.

I was very pleased with Micheal willing to go an extra...

I was very pleased with Micheal willing to go an extra mile. Wasn't sure the color was correct. He took the time and lighting to show me it was.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your 5-star experience with us. We are glad that Micheal made your service visit fantastic! We hope you will visit us again the next time your vehicle needs service!

Dana Reed and her team were very professional and...

Dana Reed and her team were very professional and friendly. Scheduling was easy and Dana kept me informed during the entire process. Thank you all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are glad to hear that you had an excellent service experience with Dana and the rest of our wonderful staff! Thank you for sharing your positive review with us, and we hope to be able to assist you again in the future.