Napleton Buick GMC

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(277 reviews)
Visit Napleton Buick GMC
Sales hours:
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Service Sales
Monday 7:00am–6:00pm 9:00am–7:00pm
Tuesday 7:00am–6:00pm 9:00am–7:00pm
Wednesday 7:00am–6:00pm 9:00am–7:00pm
Thursday 7:00am–6:00pm 9:00am–7:00pm
Friday 7:00am–6:00pm 9:00am–7:00pm
Saturday 8:00am–4:00pm 9:00am–6:00pm
Sunday Closed Closed
New (815) 261-0312 (815) 261-0312
Used (815) 261-0848 (815) 261-0848
Service (815) 261-1809 (815) 261-1809


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About our dealership

This seller has been on since June 2020.
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
Family owned and operated for over 80 years. Second to none since 1931!

Service center

Phone number (815) 261-1809

Service hours


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(277 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Buick GMC from DealerRater.

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I came in with a pre approval letter from my bank to purchase a car, this dealer ran my credit 5 times and when I wanted to back out of the dealer they caved into the GM loan my credit is excellent, never had my permission to do the credit and added a lux package to the price again with out my permission. Shady dealer! Added 1295.00 to the cost of the car.Do not deal with Napleton of Crystal Lake Illinois


Went good at first.

Went good at first. Then salesman came back with the paperwork and they apparently add a $1,298.00 charge to all cars for a Lux care protection program…. Beware! They seem to do this to advertise cars lower priced to drive traffic into the dealership. This is an 8 year old car with nearly 100k miles!!! It added more than the tax did, nearly 10% of the advertised price!!! Very scammy and the sort of practice that makes car dealers look bad.


had to get my 2017 Yukon transmission replaced after only

had to get my 2017 Yukon transmission replaced after only 75K miles. No indications it was going bad, no warnings, no indicators of issues. Just stopped working ( well maintained as well ). Had to tow this vehicle in. Got an estimate, then when I went to pay and showed them from GMCs own parts website. that they were price gouging on parts they had in stock.. refused to take any off my bill. They priced gouged in parts in excess of $1K compared to other local GMC shops. Stay away from their service department, unethical and rude. Lost a customer for life.


Extremely Poor Service Department

Stay away from these people for service. They price gouge you on parts. Compared to other GMC certified shops and service dealers they will price gouge you. Refuse to even acknowledge the pricing on GMCs own parts site. took me for an extra $1K and change for replacing a transmission that should not have failed after only $75K miles.


Dealer agreed to sell me the car then backed out because

Dealer agreed to sell me the car then backed out because he said they had another lead. Very unprofessional!!!


Great Dealership and service team .

Jim Sprandel sevice mgr. very nice man and also explains everything to you clearly.The rest of the staff was also very pleasant. I would give this dealership 10 stars if I could. My car was washed for me and I needed it considering it was a cold winter day.


New truck

Purchased my new truck from Napleton and it was a very smooth deal. Everyone from management to the service department where very helpful. Thanks to all


Great Service

Great Dealership, they care about your needs. Also purchased my truck here and was a pain less time. Enjoy coming back to see everyone. Thanks to all


Good service. Vehicle was ready when I arrived to rest...

Good service. Vehicle was ready when I arrived to rest drive and we were able to work out a deal


Great experience

From my sales person(Mike Bell) to finance. Very professional and accommodating. Mike was especially attentive and professional working very hard to get a deal done.

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