Napleton Buick GMC

(315 reviews)
6305 Northwest Highway Crystal Lake, IL 60014
Visit Napleton Buick GMC
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed

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New (779) 800-3998 (779) 800-3998
Used (779) 256-7526 (779) 256-7526
Service (779) 800-3917 (779) 800-3917

Inventory

See all 152 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since August 2023.
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
Family owned and operated for over 80 years. Second to none since 1931!

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Service center

Phone number (779) 800-3917

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Freddi Alvarado headshot
Freddi Alvarado
Sales Professional
(0 reviews)
Jen Collins headshot
Jen Collins
Service Advisor
(0 reviews)
Rodrigo Crespo headshot
Rodrigo Crespo
Sales
(0 reviews)
Nick Durband headshot
Nick Durband
Sales Professional
(0 reviews)
Ryan English headshot
Ryan English
Sales Professional
(0 reviews)
Steve Hardy headshot
Steve Hardy
Service Advisor
(0 reviews)
Eric Irigoyen headshot
Eric Irigoyen
Sales
(0 reviews)
Christian Leon headshot
Christian Leon
Used Car Sales Manager
(0 reviews)
Erick Orellana headshot
Erick Orellana
General Sales Manager
(0 reviews)
Santo Voiculescu headshot
Santo Voiculescu
Service Manager
(0 reviews)
Michael Zelko headshot
Michael Zelko
(0 reviews)

Reviews

(315 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Buick GMC from DealerRater.

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Our salesman Ryan English was amazing.

March 19, 2025
By Rich on DealerRater

Our salesman Ryan English was amazing. He met all our expectations in finding the right car for us. Did great job teaching us how to use all the new car features. What we did not like is how long it took to close the deal after we agreed to terms

Our salesman Ryan English was amazing.

March 19, 2025
By Rich on DealerRater

Our salesman Ryan English was amazing. He met all our expectations in finding the right car for us. Did great job teaching us how to use all the new car features. What we did not like is how long it took to close the deal after we agreed to terms

Rating breakdown (out of 5):
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  • Buying process —
  • Quality of repair —
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Rich, we're delighted to hear that Ryan met your expectations at Napleton Buick GMC Crystal Lake and helped you find the right car. We appreciate your feedback on the closing process and will work on improving it for future visits. Enjoy all those new features!

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Everything was handled to my satisfaction and the service

March 17, 2025
By markmatenaer on DealerRater

Everything was handled to my satisfaction and the service agent made the entire experience hassle free.

Everything was handled to my satisfaction and the service

March 17, 2025
By markmatenaer on DealerRater

Everything was handled to my satisfaction and the service agent made the entire experience hassle free.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Mark, we're delighted to hear that your experience was hassle-free at Napleton Buick GMC Crystal Lake. Thank you for sharing your satisfaction with us!

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I came and get my car I was in and out thanks to the

March 15, 2025
By Johnsonlatiffany on DealerRater

I came and get my car I was in and out thanks to the Nice Gentleman’s that helped me which was Christian Darien and Freddi

I came and get my car I was in and out thanks to the

March 15, 2025
By Johnsonlatiffany on DealerRater

I came and get my car I was in and out thanks to the Nice Gentleman’s that helped me which was Christian Darien and Freddi

Rating breakdown (out of 5):
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  • Buying process —
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Christian, Darien, and Freddi made your visit quick and efficient at Napleton Buick GMC Crystal Lake. Thank you for sharing your experience with us!

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I worked with Nick in sales and Erick the finance

March 12, 2025
By Fatima Issa on DealerRater

I worked with Nick in sales and Erick the finance manager. What an amazing, seamless and smooth experience I had purchasing my car. I will definitely be referring people to this dealership and specifically to both Nick and Erick. They are wonderful.

I worked with Nick in sales and Erick the finance

March 12, 2025
By Fatima Issa on DealerRater

I worked with Nick in sales and Erick the finance manager. What an amazing, seamless and smooth experience I had purchasing my car. I will definitely be referring people to this dealership and specifically to both Nick and Erick. They are wonderful.

Rating breakdown (out of 5):
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  • Quality of repair —
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Fatima, thank you for sharing your experience with Nick and Erick at Napleton Buick GMC Crystal Lake! We're delighted to hear that everything went smoothly. We appreciate the referrals and look forward to serving you again in the future!

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Great people.

March 9, 2025
By DR from Hinsdale, IL

Great people. Great service. Highly recommend Erick and team. They will give you a solid deal

Great people.

March 9, 2025
By DR from Hinsdale, IL

Great people. Great service. Highly recommend Erick and team. They will give you a solid deal

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

We're glad to hear you had a pleasant experience with our team. Thank you for the recommendation and support of Napleton Buick GMC Crystal Lake.

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I recently bought a car from Napelton in Crystal Lake.

January 18, 2025
By Nana on DealerRater

I recently bought a car from Napelton in Crystal Lake. I had a Great Experience Thanks to Ryan and team Napelton. I would definitely recommend them.

I recently bought a car from Napelton in Crystal Lake.

January 18, 2025
By Nana on DealerRater

I recently bought a car from Napelton in Crystal Lake. I had a Great Experience Thanks to Ryan and team Napelton. I would definitely recommend them.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
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Friendly, professional service that is very, very

January 4, 2025
By LaCrosseGuy on DealerRater

Friendly, professional service that is very, very reasonably priced. They also have a nice customer waiting area with popcorn, choice of coffee, comfortable couches and a TV.

Friendly, professional service that is very, very

January 4, 2025
By LaCrosseGuy on DealerRater

Friendly, professional service that is very, very reasonably priced. They also have a nice customer waiting area with popcorn, choice of coffee, comfortable couches and a TV.

Rating breakdown (out of 5):
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  • Buying process —
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Napleton was great and good to work with.

January 3, 2025
By Bfotre43 on DealerRater

Napleton was great and good to work with. Received a fair price and no pressure for anything else. Would buy again

Napleton was great and good to work with.

January 3, 2025
By Bfotre43 on DealerRater

Napleton was great and good to work with. Received a fair price and no pressure for anything else. Would buy again

Rating breakdown (out of 5):
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  • Buying process —
  • Quality of repair —
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Fantastic experience!

January 3, 2025
By Hsliebetrau on DealerRater

Fantastic experience!!! Michael Bell took such good care of me. He is the best ever!!!!!!

Fantastic experience!

January 3, 2025
By Hsliebetrau on DealerRater

Fantastic experience!!! Michael Bell took such good care of me. He is the best ever!!!!!!

Rating breakdown (out of 5):
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  • Buying process —
  • Quality of repair —
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Great people and easy to work with.

December 16, 2024
By Ted on DealerRater

Great people and easy to work with. Happy with purchase. I will buy from again

Great people and easy to work with.

December 16, 2024
By Ted on DealerRater

Great people and easy to work with. Happy with purchase. I will buy from again

Rating breakdown (out of 5):
  • Customer service —
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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