Napleton Buick GMC

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4.6
(273 reviews)
Visit Napleton Buick GMC
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 9:00am–7:00pm
Tuesday 7:00am–6:00pm 9:00am–7:00pm
Wednesday 7:00am–6:00pm 9:00am–7:00pm
Thursday 7:00am–6:00pm 9:00am–7:00pm
Friday 7:00am–6:00pm 9:00am–7:00pm
Saturday 8:00am–4:00pm 9:00am–6:00pm
Sunday Closed Closed
New (815) 261-0312 (815) 261-0312
Used (815) 261-0848 (815) 261-0848
Service (815) 261-1809 (815) 261-1809

Inventory

See all 77 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2020.
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
Family owned and operated for over 80 years. Second to none since 1931!

Service center

Phone number (815) 261-1809

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

View all 9 employees View less employees

Reviews

4.6
(273 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Napleton Buick GMC from DealerRater.

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1.0

Dealer agreed to sell me the car then backed out because

Dealer agreed to sell me the car then backed out because he said they had another lead. Very unprofessional!!!

5.0

Great Dealership and service team .

Jim Sprandel sevice mgr. very nice man and also explains everything to you clearly.The rest of the staff was also very pleasant. I would give this dealership 10 stars if I could. My car was washed for me and I needed it considering it was a cold winter day.

5.0

New truck

Purchased my new truck from Napleton and it was a very smooth deal. Everyone from management to the service department where very helpful. Thanks to all

5.0

Great Service

Great Dealership, they care about your needs. Also purchased my truck here and was a pain less time. Enjoy coming back to see everyone. Thanks to all

4.0

Good service. Vehicle was ready when I arrived to rest...

Good service. Vehicle was ready when I arrived to rest drive and we were able to work out a deal

5.0

Great experience

From my sales person(Mike Bell) to finance. Very professional and accommodating. Mike was especially attentive and professional working very hard to get a deal done.

5.0

The only thing better than the service is the people that...

The only thing better than the service is the people that work there!! I will never go anywhere else again. Wasn't sure at first bringing my Cadillac there however the level of service I received should be a lesson to the other dealerships on how to treat customers.

5.0

Friendly, courteous, thorough in their job, decent...

Friendly, courteous, thorough in their job, decent waiting area with coffee, will buy there again.

5.0

Service writer Todd kept me up to date on all stages of...

Service writer Todd kept me up to date on all stages of the service to my vehicle. Very professional.

1.0

Very dishonest dealership and service department. Would...

Very dishonest dealership and service department. Would not go back!!! We purchased a GMC vehicle from a third party and it came with mft warranty. According to the paperwork, we still were covered. However, when the dealership ran the VIN it showed it expired in June 2021. To make the story short I received a quote for over $5000 to replace transmission or over $4000 to rebuild it. When I decided to get my vehicle out and take it to another shop all of the sudden they can lower the price to $600. All of the sudden the warranty department can help. Bunch of dishonest people.... why not give me that option from the start…. They should have looked into all options. How all of the sudden a job that would cost over $4000 can be completed for $600….plus I might have to pay for a gasket or two. Never again will I ever go to this dealership and their service department!!!!

Read all 273 reviews