Napleton Buick GMC

Contact seller

Select a Salesperson (optional)

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

3.4
(279 reviews)
Visit Napleton Buick GMC
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (779) 800-3998 (779) 800-3998
Used (779) 256-7526 (779) 256-7526
Service (779) 800-3917 (779) 800-3917

Inventory

See all 122 vehicles from this dealership.

Special offers

See all special offers

About our dealership

This seller has been on Cars.com since August 2023.
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
Family owned and operated for over 80 years. Second to none since 1931!

Service center

Phone number (779) 800-3917

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

View all 9 employees View less employees

Reviews

3.4
(279 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Buick GMC from DealerRater.

Want to share your experience with this dealership?

Write a review
5.0

I've taken my 2018 Traverse here for service several

I've taken my 2018 Traverse here for service several times and it's been a great experience every time. The service consultants are very courteous and the department has my car ready in a timely manner always. Todd has been my consultant the last couple of times and I can't speak more highly of him!

5.0

I've taken my 2018 Traverse here for service several

I've taken my 2018 Traverse here for service several times and it's been a great experience every time. The service consultants are very courteous and the department has my car ready in a timely manner always. Todd has been my consultant the last couple of times and I can't speak more highly of him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review
1.0

Beware this dealer.

Beware this dealer...went in to turn in a leased vehicle (not leased from them), wanted to get an appraisal before handing it over. dealer took my keys...checked out the car...porter comes back with my plates and finance manager came back with a lease end paper with him signing as the Lessee AND dealer without having my wife or myself look the info over to make sure it's correct or getting our approval of the turn in of the vehicle. They will forge your signature and not give you the option to even make a decision!

1.0

Beware this dealer.

Beware this dealer...went in to turn in a leased vehicle (not leased from them), wanted to get an appraisal before handing it over. dealer took my keys...checked out the car...porter comes back with my plates and finance manager came back with a lease end paper with him signing as the Lessee AND dealer without having my wife or myself look the info over to make sure it's correct or getting our approval of the turn in of the vehicle. They will forge your signature and not give you the option to even make a decision!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Show full review
1.0

Beware!

I came in with a pre approval letter from my bank to purchase a car, this dealer ran my credit 5 times and when I wanted to back out of the dealer they caved into the GM loan my credit is excellent, never had my permission to do the credit and added a lux package to the price again with out my permission. Shady dealer! Added 1295.00 to the cost of the car.Do not deal with Napleton of Crystal Lake Illinois

1.0

Beware!

I came in with a pre approval letter from my bank to purchase a car, this dealer ran my credit 5 times and when I wanted to back out of the dealer they caved into the GM loan my credit is excellent, never had my permission to do the credit and added a lux package to the price again with out my permission. Shady dealer! Added 1295.00 to the cost of the car.Do not deal with Napleton of Crystal Lake Illinois

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Show full review
1.0

Went good at first.

Went good at first. Then salesman came back with the paperwork and they apparently add a $1,298.00 charge to all cars for a Lux care protection program…. Beware! They seem to do this to advertise cars lower priced to drive traffic into the dealership. This is an 8 year old car with nearly 100k miles!!! It added more than the tax did, nearly 10% of the advertised price!!! Very scammy and the sort of practice that makes car dealers look bad.

1.0

Went good at first.

Went good at first. Then salesman came back with the paperwork and they apparently add a $1,298.00 charge to all cars for a Lux care protection program…. Beware! They seem to do this to advertise cars lower priced to drive traffic into the dealership. This is an 8 year old car with nearly 100k miles!!! It added more than the tax did, nearly 10% of the advertised price!!! Very scammy and the sort of practice that makes car dealers look bad.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Show full review
1.0

had to get my 2017 Yukon transmission replaced after only

had to get my 2017 Yukon transmission replaced after only 75K miles. No indications it was going bad, no warnings, no indicators of issues. Just stopped working ( well maintained as well ). Had to tow this vehicle in. Got an estimate, then when I went to pay and showed them from GMCs own parts website. parts.gmc.com that they were price gouging on parts they had in stock.. refused to take any off my bill. They priced gouged in parts in excess of $1K compared to other local GMC shops. Stay away from their service department, unethical and rude. Lost a customer for life.

1.0

had to get my 2017 Yukon transmission replaced after only

had to get my 2017 Yukon transmission replaced after only 75K miles. No indications it was going bad, no warnings, no indicators of issues. Just stopped working ( well maintained as well ). Had to tow this vehicle in. Got an estimate, then when I went to pay and showed them from GMCs own parts website. parts.gmc.com that they were price gouging on parts they had in stock.. refused to take any off my bill. They priced gouged in parts in excess of $1K compared to other local GMC shops. Stay away from their service department, unethical and rude. Lost a customer for life.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.
Show full review
1.0

Extremely Poor Service Department

Stay away from these people for service. They price gouge you on parts. Compared to other GMC certified shops and service dealers they will price gouge you. Refuse to even acknowledge the pricing on GMCs own parts site. took me for an extra $1K and change for replacing a transmission that should not have failed after only $75K miles.

1.0

Extremely Poor Service Department

Stay away from these people for service. They price gouge you on parts. Compared to other GMC certified shops and service dealers they will price gouge you. Refuse to even acknowledge the pricing on GMCs own parts site. took me for an extra $1K and change for replacing a transmission that should not have failed after only $75K miles.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Show full review
1.0

Dealer agreed to sell me the car then backed out because

Dealer agreed to sell me the car then backed out because he said they had another lead. Very unprofessional!!!

1.0

Dealer agreed to sell me the car then backed out because

Dealer agreed to sell me the car then backed out because he said they had another lead. Very unprofessional!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Show full review
5.0

Great Dealership and service team .

Jim Sprandel sevice mgr. very nice man and also explains everything to you clearly.The rest of the staff was also very pleasant. I would give this dealership 10 stars if I could. My car was washed for me and I needed it considering it was a cold winter day.

5.0

Great Dealership and service team .

Jim Sprandel sevice mgr. very nice man and also explains everything to you clearly.The rest of the staff was also very pleasant. I would give this dealership 10 stars if I could. My car was washed for me and I needed it considering it was a cold winter day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Show full review
5.0

New truck

Purchased my new truck from Napleton and it was a very smooth deal. Everyone from management to the service department where very helpful. Thanks to all

5.0

New truck

Purchased my new truck from Napleton and it was a very smooth deal. Everyone from management to the service department where very helpful. Thanks to all

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Show full review
5.0

Great Service

Great Dealership, they care about your needs. Also purchased my truck here and was a pain less time. Enjoy coming back to see everyone. Thanks to all

5.0

Great Service

Great Dealership, they care about your needs. Also purchased my truck here and was a pain less time. Enjoy coming back to see everyone. Thanks to all

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Show full review
See all 279 reviews