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Napleton Buick GMC

(355 reviews)
Visit Napleton Buick GMC
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed

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New (888) 257-0240 (888) 257-0240
Used (866) 868-3138 (866) 868-3138
Service (866) 945-2515 (866) 945-2515

Inventory

See all 124 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since August 2023.
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
Family owned and operated for over 80 years. Second to none since 1931!

Service center

Phone number (866) 945-2515

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(355 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Buick GMC from DealerRater.

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Ryan was great he had great knowlege of the car.

Ryan was great he had great knowlege of the car. He was great and kind.

Ryan was great he had great knowlege of the car.

Ryan was great he had great knowlege of the car. He was great and kind.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Napleton Buick GMC Crystal Lake and sharing your praise for Ryan! We're glad you can count on us to deliver a 5-star experience.

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I had an appointment with Ryan and it was a great buying

I had an appointment with Ryan and it was a great buying experience! He was very prompt and professional and helped me with my trade-in and purchase of a new vehicle.

I had an appointment with Ryan and it was a great buying

I had an appointment with Ryan and it was a great buying experience! He was very prompt and professional and helped me with my trade-in and purchase of a new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! Thank you for choosing Napleton Buick GMC Crystal Lake and for highlighting Ryan's great work.

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good service dept, not pushy or upselling , quick,

good service dept, not pushy or upselling , quick, thorough and responsive. I will continue.to patronize !

good service dept, not pushy or upselling , quick,

good service dept, not pushy or upselling , quick, thorough and responsive. I will continue.to patronize !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled that our team is so helpful and attentive. Thank you for choosing Napleton Buick GMC Crystal Lake and for sharing your support!

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Everything went smooth that day.

Everything went smooth that day. Time to complete was right on time and communication by text worked to let me know.

Everything went smooth that day.

Everything went smooth that day. Time to complete was right on time and communication by text worked to let me know.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're glad your experience at Napleton Buick GMC Crystal Lake was smooth and timely. Thanks for choosing us—safe travels ahead!

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We had a great car buying experience at Napleton Buick

We had a great car buying experience at Napleton Buick GMC. Nick was a great guy to deal with and very knowledgeable about the car. Alex was very helpful in explaining our finance and warranty option. They made it worth the trip from Naperville to Crystal Lake.

We had a great car buying experience at Napleton Buick

We had a great car buying experience at Napleton Buick GMC. Nick was a great guy to deal with and very knowledgeable about the car. Alex was very helpful in explaining our finance and warranty option. They made it worth the trip from Naperville to Crystal Lake.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Keith, thank you for trusting the Napleton Buick GMC Crystal Lake team with your business! We are happy to hear that Nick and Alex went above and beyond to make your visit a success and we hope to see you again down the road.

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Great service, friendly, timely, transparent and great

Great service, friendly, timely, transparent and great communication. Would reccomend them for service! Appreciate the service level!

Great service, friendly, timely, transparent and great

Great service, friendly, timely, transparent and great communication. Would reccomend them for service! Appreciate the service level!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic feedback! We're happy to hear that our team at Napleton Buick GMC Crystal Lake provided great service and communication. We appreciate your recommendation!

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Went in right away they were very professional took car

Went in right away they were very professional took car of the recall and first oil change Very happy with the whole process

Went in right away they were very professional took car

Went in right away they were very professional took car of the recall and first oil change Very happy with the whole process

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the positive feedback! We're glad you had a smooth experience during your recall and oil change at Napleton Buick GMC Crystal Lake.

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The entire experience was so easy.

The entire experience was so easy. From the time I made the appointment to the time I was able to pick my car. Steve & Santo were very professional. There were no surprises, just excellent customer service.

The entire experience was so easy.

The entire experience was so easy. From the time I made the appointment to the time I was able to pick my car. Steve & Santo were very professional. There were no surprises, just excellent customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear that Steve and Santo provided you with such a seamless experience at Napleton Buick GMC Crystal Lake. Thank you for recognizing their professionalism and our commitment to excellent customer service!

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This dealership is so awesome and fast and works very

This dealership is so awesome and fast and works very well for me and my family.

This dealership is so awesome and fast and works very

This dealership is so awesome and fast and works very well for me and my family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for choosing Napleton Buick GMC Crystal Lake!

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Great buying experience, Alessandro was easy to work with

Great buying experience, Alessandro was easy to work with got us in and out in a reasonable amount of time, as a retired auto tech at another Napleton dealership they are making car buying easy again.

Great buying experience, Alessandro was easy to work with

Great buying experience, Alessandro was easy to work with got us in and out in a reasonable amount of time, as a retired auto tech at another Napleton dealership they are making car buying easy again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Alessandro made your experience at Napleton Buick GMC Crystal Lake smooth and efficient. Thank you for choosing us and sharing your positive feedback!

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See all 355 reviews