Reviews
Friendly employees and welcoming atmosphere!
Friendly employees and welcoming atmosphere! Willing to compromise with great cars and great deals on their manager specials!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Knowing that our welcoming atmosphere and manager specials met your expectations is rewarding. We’re pleased Freddi could help you find a great deal on your new Buick Enclave.
Sales went well despite my differences with one of the
Sales went well despite my differences with one of the charges but it worked out just fine. One issue was when I picked up the car and my wife drove it home about seven miles away I pulled it into the garage and noticed we had only eight miles to empty on the gas gauge. So they sold me a 27K car with an empty tank!
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- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback. We're glad the sales process ultimately worked out, but we apologize for the disappointment of discovering your vehicle had very little fuel at delivery. Your comments are appreciated, and we'll use them to improve our delivery process to ensure a better experience for future customers.
Freddi and Derek made our car buying process easy and
Freddi and Derek made our car buying process easy and seamless !!!!!!! We will definitely come back for our next purchase.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Knowing the purchase of your new Buick Envista felt seamless means a lot to us. Freddi is delighted she could help make your car buying process easy, and our team looks forward to assisting you with your next purchase.
Freddi Alvarado was an amazing salesman for my partner
Freddi Alvarado was an amazing salesman for my partner and I. He was extremely patient and attentive to our needs. He helped he find our dream car!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Knowing that Freddi’s attentiveness and patience helped you find your dream Camry means a great deal to our team. We’re grateful you and your partner chose our dealership and wish you many miles of enjoyment in your Camry.
I had a great experience buying my 2022 BMW X5 from
I had a great experience buying my 2022 BMW X5 from Freddi Alvarado. He was very helpful, professional, and made the whole process easy and comfortable. We got a really good deal on the X5, and I’m very happy with our purchase. I would definitely recommend Freddi to anyone looking for a car!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Open communication is at the heart of how our sales team operates. Hearing that Freddi made the purchase process easy and comfortable and that you’re happy with the deal on your BMW X5 means a lot to us. Your recommendation of Freddi is greatly appreciated.
Freddie was very helpful and answered all the questions I
Freddie was very helpful and answered all the questions I had. Derek was very straight forward as well.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Bob, thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Freddi and our team, and we look forward to working with you again.
This was probably the best car buying experiences I have
This was probably the best car buying experiences I have had, and I have been through significantly more than the average person. I found them through GM’s website. The car was as advertised and the pricing was accurate for the new car and my trade in. Freddi, Amber and Derek were extremely efficient, professional and transparent. This was a great experience and wish I could give a higher rating.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re delighted you enjoyed such a smooth purchase of your new GMC 1500 and that our online listing and pricing met your expectations. It’s great to hear Freddi and Derek provided efficient, professional, and transparent service throughout. Thank you for sharing your experience and for the five-star rating.
Everyone was super to deal with.
Everyone was super to deal with. I would highly recommend them to anyone . And would deal with them again
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you very much for your kind words! We pride ourselves on a hassle free, no games, car buying experience. We appreciate you trusting us here at Napleton Buick GMC in Crystal Lake!
Freddie made it as smooth as possible purchasing a car
Freddie made it as smooth as possible purchasing a car here. We will be back for sure.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s wonderful that Freddi made purchasing your used Buick Verano so smooth. We look forward to helping you again soon.
Christian and Dan were amazing and Derrik too!
Christian and Dan were amazing and Derrik too! I appreciated their Communication, patience and availability.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re glad Christian, Daniel, and Derek provided clear communication and were so patient and available during your purchase. Thank you for choosing Buick for your new ride. Enjoy every moment behind the wheel.