Jim Coleman Nissan

I brought my Nissan JUKE for service at Jim Coleman Nissan Bethesda for the first time (until then, it was serviced in a location less convenient). Professional service, from scheduling, through check in for service, to check out. Destiny Montague, my service consultant, was wonderful and kept me in the loop during the service. Thank you. Nava.

Ernesto has been a huge help with getting my car issue fixed in a timely manner. Excellent communication and was very patient in this difficult time. I would recommend him to any future customers.

I recently had an unfortunate experience with JIM COLEMAN NISSAN OF BETHESDA regarding a canceled extended warranty. Despite canceling the warranty within the stipulated timeframe, the dealership has failed to process my refund. I've made multiple attempts to resolve this issue through phone calls and emails, but each time I'm met with delays and vague responses. This lack of transparency and customer service is disappointing. I expected better from a dealership of this reputation. If you're considering purchasing an extended warranty, be aware that canceling and obtaining a refund may not be as straightforward as it should be. I hope this review prompts better handling of such issues in the future.

I recently had an unfortunate experience with JIM COLEMAN NISSAN OF BETHESDA regarding a canceled extended warranty. Despite canceling the warranty within the stipulated timeframe, the dealership has failed to process my refund. I’ve made multiple attempts to resolve this issue through phone calls and emails, but each time I’m met with delays and vague responses. This lack of transparency and customer service is disappointing. I expected better from a dealership of this reputation. If you’re considering purchasing an extended warranty, be aware that canceling and obtaining a refund may not be as straightforward as it should be. I hope this review prompts better handling of such issues in the future.

Mr. Malick Ndiaye at Jim Coleman Nissan dealership took very good care of us in our car trade of. Thank you.

Sam is the best! With her help I purchased my first EV and babyyy I am in love with it. I searched for a week and did plenty of research. But when I called to check for the vehicle at this location Sam was able to call back and assure me that I was in good hands. She’s such a sweetheart. If you are thinking of an EV or a new purchase go holla at my girl, she will take care of you. Thanks Sam for all of your support.

Rian is my Service Advisor at Jim Coleman Bethesda. He always give outstanding service very personal, professional and courtesy to his customers. He is truly an Ambassador for the organization. Rated 5 stars hands down. Thank you, Jim Coleman I bought my 2021 Rogue from this dealership and recommended this dealership to anyone in the market for a new or used vehicle... Don

2nd auto I got here after my dealership of 30 years closed. I should have come here sooner. Could not have asked for more in a dealership

Noah is a superhero and his superpowers are kindness and patience. He also knows the inventory. He kindly, thoroughly explained features of the car I was unfamiliar with. Everyone was so nice, friendly. Danelle was all about the business, very professional, but also kind. It was a seamless, virtually effortless process to drive away with a beautiful car.

Front to back professional and knowledgeable staff. Jim was so nice following up. Thanks team