DARCARS Lexus of Mt. Kisco

Unfortunately, this was the worst car-buying experience I’ve had so far. I expected it to be different when purchasing a luxury car, but it wasn’t. 1. The entire sales process felt extremely pushy. Once I agreed to get the car that day (which I hadn’t planned on), I ended up spending 5 and 1/2 hours completing the purchase. 2.I was promised a deal that I never received. I was repeatedly told about these deals and urged to get the car by the end of the month. When I asked either Aaron or Antonio about the specifics, I didn’t get a clear answer. As a result, I ended up with a car in my least favorite color. Any time I mentioned being interested in a different exterior color, Aaron brushed it aside, insisting this was the only one in stock. However, I didn’t need to take the car home that day. I figured settling for my least preferred color might be worth it if the promised discount had actually been honored—but it wasn’t. 3. Initially, we planned to finance the car but later decided to pay in full. I repeatedly asked Antonio for a payoff letter but was told we had to make at least one payment first. Additionally, Antonio promised us a check for something, but we still haven’t received it. He keeps telling us, it was processed and will check on it. 4. I was missing half the paperwork from the finance department. I also noticed that the bank listed on the binder was different from the one on my title. Despite repeatedly asking Antonio for clarification about how we ended up with a different bank, I haven’t received any answers. Just like with the check, he will find out and will get back to us. While I love the car, my next Lexus definitely won’t be from Mount Kisco.

Bruno was professional, friendly, patient and knowledgeable. Was great process from start to finish and answered ALL my questions. Thank you!

Yiannis was great and very helpful.He understood our needs from the moment we walked in.I recommend him and Darcars for your buying experience

It was a wonderful smooth process. We were able to walk away with the car we wanted and a great deal.

Great car excellent price great customer service salesman was easy to work with would buy from again

Bruno was very helpful Nice job Bruno.Thank you for your profesional and hard work and understand consumer needs.

Just completed my purchase today. Bruno worked hard to get me all I asked for. Excellent support from Kevin, Jessica and Stanley during the pickup. Bruno was on time at 9, Jessica got me through all the paperwork, Kewin was a patient teacher and Stanley resolved any issues. Thanks all.

Michael and Hamlet are always so good to me and take very good care of my car!

Yiannis was very patient and understanding. Very happy with my purchase today. Thank you very much!

Bruno at DARCARS was helpful in getting me the information I needed to make a decision on buying a car.