DARCARS Lexus of Mt. Kisco

From the moment we walked into the dealership, I was greeted with a warm and friendly welcome. The salesman, Johannis , immediately made me feel at ease with his approachable demeanor and genuine interest in helping me find the perfect car. He took the time to understand my needs, preferences, and budget. He asked insightful questions to narrow down the options and provided detailed information about each vehicle. His extensive knowledge about the cars on the lot, including their features, benefits, and potential drawbacks, was impressive and incredibly helpful. What really set Johannis apart was his commitment to transparency and honesty. He provided clear explanations about pricing, financing options, and even potential future costs. There was no pressure to make a quick decision; instead, he encouraged me to take my time, test drive several models, and think it over. This experience with Johannis was exceptional. His dedication to customer satisfaction, coupled with his expertise and honesty, made the car-buying process smooth and enjoyable. It’s clear that John genuinely cares about his customers and takes pride in his work.

I've been needing a car for quite some time but always felt overwhelmed with the process. My experience at DARCARS Lexus of Mt. Kisco wrote a completely different story as soon as I met Bruno. My heart told me I had made the right choice. Bruno stood out as being extremely personable and professional, putting in extra effort while keeping us at ease throughout the process. We never felt rushed into a decision but instead, Bruno made us feel comfortable through each step. I cannot recommend Bruno enough, especially if you're in the market for a car. When you have the right person in your corner, things aren't as scary as it seems! Bruno is going to be that person for you. He's invested in your happiness and wants to see you win. It's been a pleasure, Bruno! PS, I walked away with a beautiful Caviar 2022 Lexus UX and an experience I will never forget.

I purchased a Toyota vehicle from this dealer this time last year. I have to say that experience good. The salesperson was very helpful and there was an issue with my insurance and the sales manager helped me out and got me going. My issue has been with the service department. Now perhaps there was some communication issues with the sales department. When I purchased the care I got a nice warranty and service package as well. Additionally I purchased the Darcars assurance. They sold me on it, telling me all the benefits and perks etc. they even discounted it. I was told that I would be able to get a loaner car, which was important to me because I don’t live near the dealer. They also talked up this annual reconditioning plan as a great value……! So I let me guard down and went with it. Again the deal was good for the vehicle and they were really nice and helpful. Because it was such a good experience with the sale We were planning to purchase a Lexus later this year from them. My first issue was when I scheduled my first service and was told that I wasn’t eligible for a loaner because they changed their policy which was quite confusing since these were questions I asked and was assured of. So I canceled my appointment and stayed local to a Toyota dealer 4 min from my home. I mentioned that I was a little upset that I was promised something and wasn’t getting it but no big deal. Fast forward my annual detail was coming up and my oil change as well. I figured I would kill two birds with one stone. I made the appointment online which was a great process. But I wanted to ask about some additional services. So when I called and spoke to someone prior to my appointment to ask some questions, it was really a difficult conversation, almost like they didn’t want to help me. But I just said forgot it and had some additionally work done by my Own mechanic. When I brought the car in this morning. The service person wasn’t bad however I didn’t feel valued as a customer. I watched how the next service person greeted the gentleman behind me and again my rep wasn’t bad but not as welcoming. Maybe he wasn’t a morning person I don’t know. But I pushed on. Short conversation and I was out of there. They finished the car in a few hours and I came back up to pick it up. Now I have worked on cars my whole life as a stress reliever. Mechanically as well cosmetically but I’m not young anymore. My first impression of this detail was subpar at best. There were streaks on most of the glass, dash and kick panels. The seats had drip marks and there was lint on all the surfaces, probably my from the terry clothes used. This really reminded me of what I get at my local car wash. Again if it was just a wash it was ok guess but to sell this as a reconditioning or detail is ridiculous. Needless to say getting rides back and forth to take and pick up the car for a basic car wash makes absolutely no sense. I regret paying extra for this because to Me it is worthless. I probably will take it to a professional detailer this weekend because my wife and I had an anniversary trip planned so I wanted to the car basically like new. All this to say I’m disappointed and I would possibly still purchase a new car from Darcars Mt Kisco Lexus but would be reluctant to service it here especially when other dealers are closer and the value wasn’t there for me. This was my experience, others might have better experiences and that’s great but, professionally any negative experience is an opportunity to improve as first impressions are everything. My family I have been driving Acura’s for at least the last 25-30 years so my bar has been set with Acura of Westchester and I had high expectations for Mt Kisco Lexus however there were things that need to be addressed. I did appreciate the refreshments and a really clean and nice showroom and service area. The receptionist was great as well. Thank you for listening.

Yiannis was awesome ! DarCars of Mt.Kisco is the best ! I would definitely recommend family and friends to this dealership.

Bruno and his team were a pleasure to work with and made the car buying experience hassle-free. From the moment I stepped on the lot Bruno was attentive and helped me walk away with an awesome car that same day. He was very transparent throughout the whole negotiation process and worked with his managers Stanley Passoni & Igor Oddesky to help secure a deal I was extremely happy with.

I thought our sales person Bruno was excellent and the dealership made the buying experience painless.

Bruno was very helpful and clear about the price from the start. He has been helpful

We had the pleasure of working with Bruno Teixeira at Mt.Kisco Lexus on the purchase of a NX350 Lexus and I couldn't be happier with the service we received. He was so extremely helpful from the first moment I called to inquire over the phone. From the moment we walked into the dealership, Bruno's professionalism and knowledge was unmatched. He made us feel very comfortable and took the time to understand our needs. He made the entire car buying process hassle-free and easy. Throughout the negotiation process, Bruno was transparent and worked diligently to secure a great deal. If you're looking for a car salesman who goes above and beyond to provide outstanding service, we highly recommend working with Bruno at Lexus. You won't be disappointed. Thank you for making our car buying experience truly remarkable.

Bruno changed my opinion of car buying! He was highly knowledgeable and kind, helped me get my dream vehicle and continued to answer my questions after I bought the vehicle!

Car was as expected. Very helpful and guided me well through all the documents and paperwork since it was an out of state purchase. Highly recommended!