DARCARS Greenwich Infiniti

This is the worst experience I have ever had at a car dealership in my life. I first called and said I wanted to test drive a Q70L and a Q60. The representative said "sure come on up", I get to the dealer and meet the salesman Craig.I tell him which cars I would like to test drive. He says we don't have any Q70L's available. I asked to test drive the Q60. Craig responds I think we have one in the back. We go to the back he shows me the car. He says this is someones car you can't drive it. I ask to drive a Q50. Craig responds with an attitude "You can't just want to test drive whatever you want." Craig tells me to wait here I will see if I can find one. I wait for 10 minutes, At this point the service manager Andy walks up and says can I help you. At this point I say no thank you and canI have my car which was valet parked. This was the worst sales experience I have ever encountered. I would not recommend This dealership and especially the salesman Craig.

I will start this review off by stating that I did not end up purchasing or leasing a vehicle. Usually, in my experience, that means leaving the dealership upset or disappointed. It also usually means you wasted a good deal of time either being led to believe there may be a deal to be struck within your parameters, or being pitched alternative, less appealing options. But my experience with Raffael was different. It started with his healthy sense of pride in the dealership, including the owner and his colleagues (some of which are family members). He even summarized their business model. This wasn't obnoxious - rather it was sincere and made me feel as though I was dealing with a good bunch. Our conversation during the test drive was informative and at the same time casual and unforced. Upon arriving back at the dealership, he gave us a few purchasing and finance scenarios. Though none of these options were right for me, I let him know where my comfort zone was and he ran a variety of different scenarios for me. I did not feel pressured to squeeze myself into a box that didn't fit my situation. He realized relatively quickly that for our situation, even the worst-case deal-maker scenarios for the dealership were not going to meet my needs. He was up front and honest about it. When I let him know "thanks but no thanks," his demeanor did not change. He remained friendly and continued to treat me as a customer. I did not sense disappointment in him, rather, appreciation for having made a new connection. He recommended a spot for me to grab lunch in the area (which served a mean chicken sandwich) and assured me he would continue to look out for deals that I might be interested in. As much as I wanted to purchase this specific vehicle, I did not leave feeling empty and disappointed. It was a breath of fresh air to have met as nice a representative as Raffael whose professional acuity is clearly benefited by his demeanor as a person. I suspect I will be back here in the future.

Great deal on a great car! So happy I made the hour long trip to Greenwich to work with Alex, Noelle, Ed and Eric @ Greenwich Infiniti. Will definitely be back again.

great service, wonderful staff, pleasure to work with. we got beautiful car for the great price and felt that we were treated like gold. would recommend this dealership to all our friends and family. every single person from sales rep Chaz and sales manager Edgar to business manager were just a pleasure to work with, professional, polite and knowledgeable. we will be back for another car soon.

This is one of the best car buying experience I have ever had. The team (Craig, Edward, Joseph, Luis) at Greenwich Infiniti is exceptional, they are very prompt, accommodating, friendly and pleasant. They took care of all the details and were not at all pushy with the sale of the used car. I would highly recommend working with them if you are looking to buy an Infiniti.

Fausto was a pleasure to work with. I knew I wanted the qx60 so he did not waste any time getting me a deal I was excited about. The whole process was very smooth. I spent less than an hour from entering the dealership to driving away in my new car.

From the moment you make your first appointment till the time you leave with your new car, everyone makes you feel like family. Incredible experience. I would highly recommend purchasing your next vehicle at Greenwich Infiniti. Thank you all for your services.

Fausto Calderón was outstanding. Throughout my whole Infinity sale process. His knowledge and ability to make you the customer feel at home is priceless. He should be the lead sales guru for the dealership. I highly recommend this great professional to assist you on your next purchase. I truly appreciate Fausto's integrity and service and because of that will definitely return to Greenwich Infiniti again and again. Thanks for being there Sir Fausto. " Superb".

Fausto Calderon gave me a great buying experience. Not only was he very helpful in making the decision to buy my vehicle but he showed great customer service and was very polite to me and my family. He helped me get a great deal and I am completely satisfied with my new purchase. I will definitely recommend him to any of my friends/family who are in the market for an infiniti. Thanks Fausto!

it's the second car that I've bought from them. The service is 6 stars and the sales guys are awesome. I highly recommend this dealer and Fausto Calderon as a sales person.