Park Place Volvo Cars

I’m reporting a terrible experience with this dealership on my attempted purchase of a used Lexus with only 13,574 miles. I had worked with their salesman John Bradford both on the phone and internet to purchase a vehicle in their inventory and posted on-line. John sent me pictures of some front end bumper damage that needed repair. He said he would take the car to their repair center and fix the bumper and let me know when car would be ready. They would fix the car at their expense, no problem. i made and offer on the vehicle at only $982 under the posted asking price and John said that was doable (said he would send paperwork for car loan and sales transaction. He asked me to email or text a copy of my driver’s license and insurance info to write up the paperwork. I sent it within just a few minutes. Since i lived over 250 miles away I planned to fly to Dallas to pick up the car when ready and paperwork completed. John said they would pick me up at Love Field Airport in Dallas. I followed up with John by text to check on status of the repairs and when I could schedule the pick up the vehicle and complete the sale. Next thing I got was a text saying: "I've got a deal killing problem". Another salesman had sold the vehicle he said. John did not even give me an apology, nor call me, nor have his boss call me as I had asked. I called the dealership G.M. Donnie Lembreck who could really offer me no more than an apology and said he could understand why I was so unhappy with their dealership. I would not recommend doing business with this dealership as my experience is an example of how they treat customers. I was shafted by them. They evidently don't believe in honesty and integrity.

Marietta was fantastic! I throughly enjoyed the car buying experience when I normally dread it. She helped me find exactly what I needed and kept me updated with options while keeping my request in mind. I definitely would refer Marietta to anyone looking for a Volvo!

I was delighted to work with Aaron. His patience and expertise made me feel very comfortable and confident with my purchase. His knowledge is superb.

Aaron was so helpful with the car buying process. I had so many questions and wasn't even sure I was going to make a purchase But he answered all my questions and guided me through all the decisions. He was very patient professional and accommodating. Since my purchase, I have had multiple questions on operating some of the new car features, he is quick to respond and always has the answer. I hope Aaron will be there for a long time!

Aaron was one of the main reasons for us to purchase the car we did. We had looked at two other cars and dealers but felt the most comfortable with him. He is very professional, understood the complete buying process, and his follow up was immediate and complete. He made the experience most enjoyable.

From the first moment we were greeted by Aaron as we approached the door, he was competent, professional and genuinely friendly. We ended up getting a new XC 90 for me and an XC 60 for my wife and the whole process was well organized and seamless. I definitely feel like I have someone at Park Place who is in my corner and I can call on if any issue, problem or question...and that is comforting!

Mariette is so easy to work with and the Park Place experience makes buying a car fast, smooth and seamless. I appreciate it and thank you!

Aaron Rosen made the car buying process seamless. He is knowledgable, personable, and courteous. I wasn't sure about making the drive from Fort Worth, but he made it worth the trip and then some. I was in and out (with my new ride) in record time. I will gladly recommend Aaron to friends and family!

Awesome service! Thank you Mariette Picca for helping with an fast, friendly, and easy transition with all documents. Come see Marietta for a professional experience.

Mariette was a joy to work with. She made the entire process easy and without stress. While we knew the car we wanted, she took the time to help us on the car inspection and helped us get a great price from the dealership. At closing, the process was extremely easy and her flexibility on timing helped us for our busy schedule. Thank you Mariette!