Reviews
The Representative, Jose Irrizzary was very welcoming,
The Representative, Jose Irrizzary was very welcoming, informative, and kept me in the loop regarding all concerns of my vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Harley was outstanding!
Harley was outstanding! Great customer service, exceeded expectations! She was very positive and professional, answered all questions, and delivered as promised!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
BMW Wesley Chapel is the best dealership I have ever been
BMW Wesley Chapel is the best dealership I have ever been to-sales,service and everyone I have dealt with exceptional!! Patrick especially helpful and knowledgeable. Thank you!!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Needed two front tires replaced and had great experience
Needed two front tires replaced and had great experience with my advisor Patrick Eversull at BMW Wesley Chapel!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service from the time you arrive until your car is
Great service from the time you arrive until your car is returned. Car was serviced quickly and explained
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Terrible service.
Terrible service. BMW Wesley Chapel just lost us as returning customers. We took our vehicle in for a nail in the tire. We luckily purchased the tire protection program when we bought the vehicle. We arrived at service at 10:30 and proceeded to wait 3 1/2 hours in the waiting room only to find out they were still waiting on “approval” from tire warranty. Nothing had been done to the car yet! We demanded a loaner car at this point. Once we got home, one would expect to get a call stating that they had received approval….but no! No communication whatsoever! We called the next day for an update and was completely ghosted by the general manager, service manager, and our service adviser. No one would take our call or call us back. Wasn’t till 4:00 the next day that we received a text msg that the car was done. Still no call from any human at the dealership! They even had the nerve to charge us to put gas in the loaner. Pathetic.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
All of the staff of this dealership and service center
All of the staff of this dealership and service center are friendly, helpful, efficient, and professional!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My BMW430i convertible was serviced and completed in a
My BMW430i convertible was serviced and completed in a timely manner. Great service and great advisors!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service was excellent.
Service was excellent. Compared to Porsche this place is light years better. Very good job
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Friendly service provider, took care of all my needs was
Friendly service provider, took care of all my needs was transparent and communicated well service was exceptional
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair