LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

0 star for customer service from sales person, finance and general manager. Took over 3 hours to purchase vehicle due to lack of communication and getting the paperwork correct. Vehicle was not ready the next day so we had to wait another hour. Car wasn’t detailed properly, 2nd key fob was missing & no mats. After voicing my opinion I was promised the GM would get in touch to fix the problems. General manager supposedly scheduled for me to get it detailed again but when I arrived they knew nothing about it. Still weeks later and I don’t have the mats like they promised. Every person I talked to there didn’t do what they said they were going to do. I’m in sales and this was the worst customer experience. Do yourself a favor and don’t use this establishment unless you want a big headache.

My experience with LaFontaine Walled Lake has been a nightmare from the start. I purchased my vehicle end of June 2023. I had an amazing saleswoman and salesman, Tim and Rayna, who picked out a wonderful vehicle for me. They made the process easy and went above and beyond with assisting me. Two weeks into owning this vehicle, driving on the freeway, my tire came off. I pulled into a Belle Tire and the associate told me that my lug nuts were not tightened properly when the dealership replaced my brakes and they had eroded Into my tire. The sales manager, Bryce, refused to return and or answer my phone calls and they left me stranded playing phone tag for 5 hours until I had the car towed myself to the dealership to be looked at myself. When I arrived Ryan, a very nice service associate, assisted me and personally took me to the GM, Jon. Jon was unaware of my situation which made me extremely disappointed because it showed Bryce didn’t even care to ask about my situation. Jon is great at his job and within 10 minutes he had looked at my vehicle, ordered the parts, and got me in a rental. The dealership covered a $3000 repair, as they should, since it was a result of their negligence. Fast forward to now, November 2023, I take my vehicle in for its complimentary oil change. It takes over 2 hours, I get a 19 second video of my transmission having an oil leak which was never addressed on my paper work or verbally, and once I drove it off the lot, my hood popped up because it wasn’t even closed all the way. This was on a Friday. The following weekend, my vehicle starts acting up and my car is having trouble turning left and is making a terrible rubbing/ squeaking sound. I call the following Monday, I make an appointment for the next day, and I drop it off at my appointment time, 7:45am. It has now been a whole day, they are almost closed, and I have not received one phone call or update on the status of vehicle. I have called and been sent to voicemail, have only reached a real person once, and I think it’s very disrespectful that I can’t even get a hold of the establishment to just get confirmation that they plan to keep it longer. Obviously it is an inconvenience to be without a vehicle but it’s very frustrating that I can’t even get a curtesy phone call to let me know if they even looked at my vehicle so I can at least make arrangements in the meantime as this is my only form of transportation and I do not live near any family or friends to assist me so I am relying on Ubers. I have consistently had issues with communication and the service of my vehicle, never the car itself. When they say you are apart of the family, it’s almost like a slap in the face because I had been ignored, disrespected, and they have shown that they do not care about you or your experience, just doing a half xxx job in serving your vehicle and pushing you out the door. Never take your vehicle to get serviced at this location unless you want to be ghosted and have to wait a days worth of time to even hear about what’s going on or what’s going to happen next. Oh, and having to bring it back after having it serviced because there’s more issues than you had before and we’re not made aware of.

Lindsay Garland, in the used car sales office, was excellent! And the combination of the LaFontaine dealership family helped us find the perfect car. Thanks!

I've purchased 2 Ram 1500's from this dealership and have had more than a decade's experience with their service department. Recently, I had an oil change and later discovered that the oil had been overfilled. I immediately contacted their Service Manager, Dave Jankovich. Though they were quite busy and admittedly a bit short-staffed that day and what's more I had no appointment that day, Dave was quick to assess the potential damage this condition could cause and immediately took the vehicle back in and performed a complete "redo" oil change along with expressing both his own personal regret and contrition for the matter. Consequently I found Dave to have been exceedingly professional and extraordinarily congenial throughout our dealings. Having met other Service Managers there throughout the years, Dave strikes me as a real "standout" professional and so I salute Dave and for that matter dealership stakeholders in selecting him to headman their service department!

Will be driving 20 minutes rather than 5 to get service because they just don't care. Not my first bad experience there but kept going back and now I am done. Made an appointment, when I arrived they told me the person should have told me my car would not even get looked at until Tuesday or Wednesday and it was a Friday. Asked if I could just come back then instead of leaving it now and said no. Not helpful, seemed bothered I was even there and had a concern with my car. When I called another dealer they were very helpful, would also be a couple days but said they will make sure I have a ride or rental and will not be without a car.

Buyer beware! Their team did a great job making the transaction easy as most of the transaction was done via phone/online. Lindsey Garland made the process so easy. But now wont return a phone call requesting service records. Fast fwd 8 months - Transmission went. Supposed to be covered by warranty (that I paid thousands for) - EXCEPT .. The maintenance schedule was not followed prior to my ownership, therefore my warranty claim was denied! The warranty I paid thousands of dollars for is not worth the paper it is written on! What makes it worse, is NOBODY will return a phone call. Buyer beware!!!

Buyer beware! Lindsey Garland made the process easy. But now wont return a phone call requesting service records. NOBODY will return a phone call for a simple request Fast fwd 8 months - Transmission went. Supposed to be covered by warranty (that I paid thousands for) - EXCEPT .. The maintenance schedule was not followed prior to my ownership, therefore my warranty claim was denied! The warranty I paid thousands of dollars for is not worth the paper it is written on! What makes it worse, is NOBODY will return a phone call. Buyer beware!!!

Terrible service dept, takes forever and offers no help just run around...Im so frutrated by them...

This is the worse dealership I’ve ever dealt with I got a 46,000 dollar jeep brand new off the lot from them and I got flat tire and dealer forgot to give me my tire and wheel lock I had to tow my car at 2 in morning Beth from outta pocket for 580 dollars and the dealership was notify next day and didn’t even care they ignore the fact I lost all that money all they try to do was sell me a new car instead of giving me my wheel lock

LaFontaine is the worst dealership I have ever dealt with; ever! I purchased my 2020 Nissan Armada on January 28 2023 prox and I do not have all the closing documents promised. The vehicle has several defects that were not disclosed. The should lose their dealers license.