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LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

(6,341 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00am
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
2019 state dealer award
View 46 awards
2019 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2018 national dealer award 2018 national dealer award 2018 national dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2017 national dealer award 2017 national dealer award 2017 national dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2016 national dealer award 2016 national dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 national dealer award 2015 national dealer award 2015 national dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2014 national dealer award 2014 national dealer award 2014 national dealer award 2014 national dealer award 2013 national dealer award 2013 national dealer award 2013 national dealer award 2013 national dealer award 2013 national dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(6,341 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of LaFontaine Chrysler Dodge Jeep Ram of Walled Lake from DealerRater.

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I was happy with the experience because they kept working...

I was happy with the experience because they kept working with me until I was able to get the car I wanted for the price I wanted to pay. The dealership is clean and very professional looking and it is easy to inspect several different models

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We are glad that the Shuman team was able to deliver a great experience for you, and that your recent visit with the dealership was a pleasant and enjoyable one. We greatly appreciate your business and feedback and look forward to serving you in the future!

Shuman chrysler dodge and jeep helped me get the car i...

Shuman chrysler dodge and jeep helped me get the car i wanted fast and affordable and made it fun. Nicole thank you so much for helping and explaining everything to a new car owner. Keep up the great service!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review, Kyle! We are thrilled to know that Nicole was able to help you find the perfect vehicle in a stress and hassle free manner, and made your visit fun and enjoyable. We appreciate your business and look forward to serving you in the future!

Tim was great. My wife and I were interested in buying a...

Tim was great. My wife and I were interested in buying a new Jeep in January, but decided to wait for our taxes to add to the down payment. Tim was very understanding and helped us look at all options when the time came. I highly recommend Tim and the Shuman Team for your next Jeep/Chrysler/Dodge vehicle. Ryan and Sara 2014 Jeep Cherokee...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your recent experience with us, Ryan and Sara! We are very glad to know that Tim was able to help you find the perfect jeep when you were ready to purchase it. Thank you for choosing Shuman and we look forward to serving you in the future!

2014 Ram Purchase

I contacted several Ram dealers in my area (Macomb county) and I was not satisfied with the attention to detail or price. I went online and put in a request on the Shuman Jeep website and in less than an half an hour I received a call from Joe Nicles. I gave Joe the my list of must haves and in a few minutes I had 6 or more trucks to pick from. All equipped as requested. Then we went over the pricing, the other dealers weren't even close. Joe was a true professional from start to finish. I buy or lease a new car every 12-18 months on average. Shuman Jeep and Joe Nicles will get my first call. I could not be happier. Than You, John W. Szatkiewski

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I contacted several Ram dealers in my area (Macomb...

I contacted several Ram dealers in my area (Macomb county) and I was not satisfied with the attention to detail or price. I went online and put in a request on the Shuman Jeep website and in less than an half an hour I received a call from Joe Nicles. I gave Joe the my list of must haves and in a few minutes I had 6 or more trucks to pick from. All equipped as requested. Then we went over the pricing, the other dealers weren't even close. Joe was a true professional from start to finish. I buy or lease a new car every 12-18 months on average. Shuman Jeep and Joe Nicles will get my first call. I could not be happier. Than You, John W. Szatkiewski

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, John! We are glad to know that Joe and the rest of the Shuman team were able to help you find the perfect Ram in an easy and timely manner. We appreciate your business and look forward to seeing you for your next vehicle!

I had a great experience at shuman Chrysler working with...

I had a great experience at shuman Chrysler working with tim d. tim seemed very well experienced and was a great help with getting me into a new Chrysler 300

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We are glad that Tim helped you find the perfect car in a pleasant and helpful manner. We appreciate you choosing Shuman and look forward to serving you in the future. Enjoy your new 300!

Ryan was great and did all he could to deliver great...

Ryan was great and did all he could to deliver great customer service. I highly recommend this dealer and if you are looking for a used car ask for Ryan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great recommendation and review! We are glad that your recent experience with Ryan was so great you are will to direct your friends and family to our dealership. Thank you for your business and we hope to see you again soon!

This was my first experience with the Shuman Dealership,...

This was my first experience with the Shuman Dealership, my previous dealer was with Ford Moror for the past 33 years, which I feel is also a very good company, but my experience with Shuman, my vehicle and sales agent has been very enjoyable and convenient. HARRY WOLFE, very satisfied! March 6, 2014

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Harry! We are very proud that your first Chrysler experience with Shuman was successful and enjoyable. We appreciate your business and hope to see you again for another Chrysler. Enjoy your new car!

I was not very happy about having to get a new vehicle. ...

I was not very happy about having to get a new vehicle. My almost paid for van was totaled in an accident and for once the prospect of having to get something new was a bit daunting. Joe was very patient and helpful and got me through the entire process with a smile on his face. And yes by the time I left the parking lot today with my new van I was smiling too. Thank you Joe. Your help was greatly appreciated and the new van is beautiful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your recent experience with us! We are very sorry to hear about your van that was totaled in an accident, but glad that you chose Shuman to help you find the perfect replacement for it. We are glad to know that Jeo was able to help you out in a pleasant and hassle-free manner. We greatly appreiate your business and are glad you like your new van. We look forward to serving you in the future!

excellent care, would not stop till they gave me...

excellent care, would not stop till they gave me everything I asked for and for a reasonable price, will come back only if they are there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! It's great to know that your recent experience with us was a great one and exceeded your expectations. We appreciate your business, and look forward to seeing you in the future!