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LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

(6,341 reviews)
Sales hours: 10:00am to 4:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00am
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
New (855) 863-2998 (855) 863-2998
Used (866) 418-2006 (866) 418-2006
Service (888) 877-9816 (888) 877-9816

Reviews

(6,341 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Once again Mike went out of his way to help us get the...

Once again Mike went out of his way to help us get the best fit for our family,,,we had just leased a new Jeep in September and our family had a surprise addition...so we were bursting at our Jeep doors! Shuman's & Mike worked hard to get us into a vehicle that better fit our family and made it as painless as possible! Thank you again for another great Shuman experience Mike!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your recent experience with us! We are glad that Mike was able to help you find a new car that was a better fit for your family in an easy and stress-free manner. We appreciate your business and look forward to seeing you again soon. Enjoy your new car and congratulations on the new addition!

I give Christine and Greg Jacobs a soild 5 star. They...

I give Christine and Greg Jacobs a soild 5 star. They both so hard on getting me a van that I wanted. They treated me like I was family. I have bought alot of cars in my life and I have to say Christine and Greg by far were the BEST . They took time to go over the van and show us how everything worked. I can't say enough good things about them . I am telling all my friends and family to go see Christine and Greg when they need a new car or truck. NOT one time did I think I was getting ripped off AND WOW what a great feeling that is

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We are very proud to know that Christine and Greg were able to help you find the perfect van and get you into it while providing a hassle-free and pleasant experience. Thank you for the kind words and recommending us to your friends and family. We look forward to seeing you soon - enjoy your new van!

Ryhan Edward was an great sales person to work with. He...

Ryhan Edward was an great sales person to work with. He took good care of me with no problem as well as getting me into a vechicle I chose with no issue. Also shuman dealer is where to go to get your next car, keep up the good work guy's see you next time.....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the excellent review! We are glad to hear that Ryan was able to help you find the perfect car for you in a hassle-free manner. Thank you for the recommendation, and we look forward to seeing you for your next vehicle purchase. Enjoy your new car!

Dave Stamm was extremely helpful and kind. He walked me...

Dave Stamm was extremely helpful and kind. He walked me step by step financing my first vehicle purchase, he also went over and beyond his duties to make sure I had a reliable vehicle for myself and my children. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your recent experience with us! We are glad to know that Dave was able to help you find the perfect car for you and your family in an enjoyable and hassle-free manner. We appreciate your business and look forward to serving you in the future!

Very Professional, no surprises .

Very professional.Work done in a timely manner.No surprises.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Very Professional ,no surprises the total cost was what...

Very Professional ,no surprises the total cost was what was discussed.Called me to inform me my rear brakes were still good had 20% pad left.Had them replaced and the pads have a Lifetime warranty.The Jeep was done ahead of schedule.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your recent experience with us! We are glad to know that your visit went as you had anticipated and was completed in a pleasant and stress-free manner. We appreciate your business and look forward to serving you in the future!

Shuman was 1 of 15 dealers I was considering for this...

Shuman was 1 of 15 dealers I was considering for this vehicle. 40 miles 1 way to visit this dealer. Cheryl went above and beyond the call of duty in a number of ways not because of any company Kool Aide but rather because of who she is. Credit Shuman for recognizing and supporting integrity when building a team. I am excited to be back with Chrysler and away from Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your recent experience with us! We are proud to know that Cheryl's excellent customer service was able to earn your business over a number of other dealerships you had considered. We appreciate you visiting our dealership for your recent purchase even though it was a bit of a drive. Thank you for your business and we look forward to serving you in the future..and welcome back to the Chrysler family!

Chad was so great to work with! He answered any questions...

Chad was so great to work with! He answered any questions I had and was very patient when I was trying to find the perfect Jeep that met my needs. He even went out of his way to drop things off to me at my job as well as came before he worked to let me sign all of the paperwork so that we could speed up the process! That really meant a lot to me and I will definitely be recommending him to everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your recent experience with Chad and the rest of the Shuman team with us! We are proud to know that he was able to help you out and get you into your new car in a quick and easy manner. We appreciate your business and look forward to serving you in the future! Enjoy your new Jeep!

Tim was a fantastic consultant for buying our first truck...

Tim was a fantastic consultant for buying our first truck and was extremely friendly, answering all of our questions. After he helped us identify the Ram Big Horn that met our needs, he walked us through all of the options with honest feedback, never trying to upsell us. The purchasing process was very low-stress and Tim went the extra mile not only by making sure we left with a truck within our budget and that we loved, but by making sure it was fully detailed at a very late hour so we could leave with it that night. I would highly recommend Tim to all of my friends and family. Best car buying experience I've been a part of! Thanks Tim and Shuman team! -Tommy B.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.
Dealer response

Thank you for sharing your recent experience with us, Tommy! We are glad to know that Tim was able to help make your visit with us as excellent as possible. We appreciate your business and recommendations, and we look forward to serving you in the future. Enjoy your new truck!

I purchased a 2014 Chrysler 200 from Tim Dalsasso. I was...

I purchased a 2014 Chrysler 200 from Tim Dalsasso. I was considering a Buick Regal but I am so pleased with the service I get from Tim and everybody else at Shuman I will continue to get all my vehicles there. Shuman is the best dealer I have ever had experience with. Thanks to Tim Dalsasso, Chris Brough and the whole Shuman team!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We are thrilled to hear that you have received such great service from us that you have continued to purchase cars from our dealership. We appreciate your continued business and look forward to serving you in the future!