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LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

(6,341 reviews)
Sales hours: 9:00am to 3:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00am
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
2019 state dealer award
View 46 awards
2019 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2018 national dealer award 2018 national dealer award 2018 national dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2017 national dealer award 2017 national dealer award 2017 national dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2016 national dealer award 2016 national dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 national dealer award 2015 national dealer award 2015 national dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2014 national dealer award 2014 national dealer award 2014 national dealer award 2014 national dealer award 2013 national dealer award 2013 national dealer award 2013 national dealer award 2013 national dealer award 2013 national dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(6,341 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of LaFontaine Chrysler Dodge Jeep Ram of Walled Lake from DealerRater.

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The shuman dealership is a great place to purchase a new...

The shuman dealership is a great place to purchase a new car. My sales rep was very helpful and very freindly through the whole process

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear that Ryan was able to provide you with an excellent experience during your recent visit! We appreciate your business and please let us know if there is anything we can assist you with in the future.

Shuman Chrysler Dodge Jeep Ram will definitely be...

Shuman Chrysler Dodge Jeep Ram will definitely be recommended by myself to friends and family. I will also be back at the end of my lease to lease another vehicle or purchase from this dealer. My only hope is that Jeremy Cheaney will still be at this dealership. He was an amazing example of what a Sales & Leasing Consultant should be. I leased my jeep through the Costco auto buying program. I am also employed by Costco and understand what it means to give excellent member/customer service. Jeremy did just that! When first meeting Jeremy we sat down and just went over what I was thinking. Throughout the interaction I never once felt pressured into making any decisions and he was very helpful with giving his thoughts and honest opinions. He even offered me half of his sandwich his wife brought him for lunch! After reaching an agreement Jeremy spent about 3 days on the phone trying to locate the Jeep that I wanted and was in direct contact with me everyday until he was able to get a hold of a model that meet my needs. Shuman Chrysler Dodge Jeep Ram is a friendly, fun, and inviting dealership that has great staff and will definitely get my business again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your recent experience with Shuman CDJR and Jeremy! We are proud to hear that from start to finish Jeremy was able to provide you with a first class car buying experience. We are glad you were able to take advantage of the Costco auto buying program and Jeremy was able to assist you in finding and finalizing the perfect vehicle for you. We appreciate your kind words and recommendation of Jeremy and look forward to assisting you when it is time to lease another vehicle. Enjoy your new Jeep!

Mike Weinstein did an excellent job of helping me with my...

Mike Weinstein did an excellent job of helping me with my recent service on the transmission and radiator of my jeep. I feel he explained what needed to be done and got the job completed in a timely basis. He also explained that I may need additional work but he did not pressure me into having it done immediately. I have dealt with too many service people in the past at other facilities that have always tried to sell me additional services that I really did not need. I definitely feel I can trust Mike and his team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very happy to hear that Mike was able to provide you with an excellent service experience during your recent visit! Thank you for the kind words and recommendation of Mike and the Shuman CDJR Service Department and please let us know if there is anything we can assist you with in the future.

Great buying experience

First time buyers from Shuman and will be back. One of the better buying experiences I have had. Needed to turn in a lease and trade-in a purchased vehicle and we were considering a number of options for the new cars. Jeremy Cheaney went over and above to assist including showing me all of the vehicles and pricing out various options. He even needed to go as far as emailing interior photos in order to make the final selections. Some salespeople clearly go through the motion but Jeremy works hard and really seems to enjoy what he is doing. This is how I do business and why we will be back. Regarding pricing, we know what payments to expect and I did not need to haggle or negotiate, the prices came in where we expected and the dealership provided a very fair trade-in value.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Vehicle purchase

Jeremy Cheaney was excellent. It was a great experience purchasing the 300S and he went above and beyond looking for the vehicle I was interested in. I live in New Baltimore MI and Shuman chrysler is over an hour drive from my home but it was well worth the drive. I passed on dozens of dealerships to do business with Jeremy between my house and Shuman Chrysler and will definitely recommend him to my friends and family looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Dealership!

This was my second vehicle purchased from Shuman, and my sales rep Jeremy, was awesome. Jeremy was very attentive to my needs, and was able to get me the perfect vehicle. Jeremy found me a nice car, that was well within my price range, he never once pressured me into buying a vehicle, and made sure that I was 100% satisfied with my purchase. He also communicated with me very well during the buying process, and still follows up to make sure that I am enjoying my vehicle. He was very patient with teaching me all the features of my car, and was very thorough in his explanations. I would definitely recommend Jeremy to anybody!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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It was my first time buying a vehicle, i thought the...

It was my first time buying a vehicle, i thought the dealers would be rude and just get money out of me, but the dealers were amazing and worked with me every step of the way. they were very nice and patient. I am glad i went to shumans dealership for my new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It makes a very happy to hear that we were able to exceed your expectations and provide you with a first class car buying experience! We appreciate your business and let us know if there is anything we can help you with in the future.

Jeremy was excellent. It was a great experience...

Jeremy was excellent. It was a great experience purchasing the 300S and he went above and beyond looking for the vehicle I was interested in. I live in New Baltimore MI and Shuman chrysler is over an hour drive from my home but it was well worth the drive. I passed on dozens of dealerships to do business with Jeremy between my house and Shuman Chrysler and will definitely recommend him to my friends and family looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your recent experience with us! We appreciate you going out of your way to visit and are very happy Jeremy was able to provide you with an excellent car buying experience. We appreciate your recommendation of Jeremy and please let us know if there is anything we can assist you with in the future. Enjoy your new 300S!

This was my second vehicle purchased from Shuman, and my...

This was my second vehicle purchased from Shuman, and my sales rep Jeremy, was awesome. Jeremy was very attentive to my needs, and was able to get me the perfect vehicle. Jeremy found me a nice car, that was well within my price range, he never once pressured me into buying a vehicle, and made sure that I was 100% satisfied with my purchase. He also communicated with me very well during the buying process, and still follows up to make sure that I am enjoying my vehicle. He was very patient with teaching me all the features of my car, and was very thorough in his explanations. I would definitely recommend Jeremy to anybody!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It makes us happy to hear that from start to finish Jeremy was able to provide you with an excellent experience during your second car purchase from him! We are glad you were able to find the perfect vehicle for you in a professional and timely manner. Thank you for your continued business and recommendation and we look forward to serving you in the future.

First time buyers from Shuman and will be back. One of...

First time buyers from Shuman and will be back. One of the better buying experiences I have had. Needed to turn in a lease and trade-in a purchased vehicle and we were considering a number of options for the new cars. Jeremy went over and above to assist including showing me all of the vehicles and pricing out various options. He even needed to go as far as emailing interior photos in order to make the final selections. Some salespeople clearly go through the motion but Jeremy works hard and really seems to enjoy what he is doing. This is how I do business and why we will be back. Regarding pricing, we know what payments to expect and I did not need to haggle or negotiate, the prices came in where we expected and the dealership provided a very fair trade-in value.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your first time experience with Jeremy and Shuman CDJR! We are very proud to hear that Jeremy was able to provide you with one of the best car buying experiences you have ever had. We are glad you were able to find the perfect vehicle for you at an excellent price. We appreciate your business and please let us know if there is anything we can assist you with in the future.