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LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

(6,341 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00am
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
2019 state dealer award
View 46 awards
2019 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2018 national dealer award 2018 national dealer award 2018 national dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2017 national dealer award 2017 national dealer award 2017 national dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2016 national dealer award 2016 national dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 national dealer award 2015 national dealer award 2015 national dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2014 national dealer award 2014 national dealer award 2014 national dealer award 2014 national dealer award 2013 national dealer award 2013 national dealer award 2013 national dealer award 2013 national dealer award 2013 national dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(6,341 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of LaFontaine Chrysler Dodge Jeep Ram of Walled Lake from DealerRater.

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James was extremely helpful explaining the line of...

James was extremely helpful explaining the line of Chrysler/Dodge products - James listened and explained all available vehicle options in a step by step logical way. James helped us narrow our vehicle search to one that best suited our needs without any sales pressure (no sales pressure at Shuman period). Throughout the whole evening James was extremely courteous, patient in listening & completely answering our questions satisfactorily and arranging no hassle test drives. We highly recommend James Cunningham and the Shuman dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Great experience buying the Jeep. Joe found the car I...

Great experience buying the Jeep. Joe found the car I wanted and ended up finding the color too and in my price range. Looking forward to driving a Jeep again!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

By far the best car buying experience. From the minute we...

By far the best car buying experience. From the minute we walked in the door to the time we left with the keys to our Nitro we felt welcome. These guys make you feel like you're family and talk with you like you've known each other forever. They do what they say they are going to do and make sure you are happy when you leave. I would refer my friends and family to Shuman not only for the vehicles but the outstanding customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Great salesperson! Great dealership!

My end of lease was coming up in April, and I had received a call to come in and see if Shuman's could put me in another vehicle for the same lease amount or less. When I entered the dealership, Jeremy took notice of me right away and asked what I needed. I told him that I was interested in ending my lease early if I could get a good deal-I got an amazing deal! Jeremy was professional and kind the entire time it took to end my current lease and get me in a new van. Not only did he get me a van at an awesome price, he got me in the vehicle that night. He took a lot of care with my choices and decisions and even when the dealership was closing, sat in the van with me and made sure I was comfortable driving off. I always recommend Shuman's to my friends, and I will most definitely encourage my friends to work with Jeremy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great sale, No pressure and willing to bear with me in...

Great sale, No pressure and willing to bear with me in the cold weather! Scott knew the cars and all their options! He was very patient while I looked over the all of the cars that interested me. When it came to the decision on what to buy and what I could afford Scott helped me out with a fair deal for a great car! OK, I just finished doing this for a used car. After I finished it brought me right back to here? I thought my above experience was very nice, Short, Sweet and too the point? So what more can I say? SORRY Guys!! I didn't do the correct user name!!! OOOPS!!! Well maybe this sight should actually display that on the screen rather than making you scrool down! OH well!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

About a year ago I was getting a price for a new SUV...

About a year ago I was getting a price for a new SUV unfortunately Shuman could not beat the price of another dealer. But I clearly remembered how hard Joe Nicles worked on that deal for me. So now I was in the market for a new car "2013 Chrysler 300" so I called Joe knowing that if he matched the deal from the other dealer I was going with him due to the outstanding treatment I got from the last time working with him. He did not only beat the price on the car I was looking at but upgraded the options and gave a lower price. He even drove the new car out to my home. I am a small business owner in the area and love to see others like Joe go above and beyond for his customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

I was very happy with the great deal I got. James was...

I was very happy with the great deal I got. James was very friendly and worked hard to get me the best deal possible. My car was delivered on time. I highly recommend this dealer and sales person.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My end of lease was coming up in April, and I had...

My end of lease was coming up in April, and I had received a call to come in and see if Shuman's could put me in another vehicle for the same lease amount or less. When I entered the dealership, Jeremy took notice of me right away and asked what I needed. I told him that I was interested in ending my lease early if I could get a good deal-I got an amazing deal! Jeremy was professional and kind the entire time it took to end my current lease and get me in a new van. Not only did he get me a van at an awesome price, he got me in the vehicle that night. He took a lot of care with my choices and decisions and even when the dealership was closing, sat in the van with me and made sure I was comfortable driving off. I always recommend Shuman's to my friends, and I will most definitely encourage my friends to work with Jeremy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jeremy was very easy to work with and was patient with me...

Jeremy was very easy to work with and was patient with me throughout this process. I would definitely buy another car from him and from shumanjeep when the time comes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Hello, I just recently purchased a used vehicle for the...

Hello, I just recently purchased a used vehicle for the new driver in the family. ( yicks) I was pleasantly surprised at the overwhelming information I was informed with from the knowledgeable salesman, Scott McHale. He helped me picked the right size, and cost efficient make to fit my needs. I would recommend him to all my friends and family for any car purchase they may need. Thank you, Satisfied customer....again :-)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.