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LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

(6,341 reviews)
Sales hours: 9:00am to 3:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00am
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
2019 state dealer award
View 46 awards
2019 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2018 national dealer award 2018 national dealer award 2018 national dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2017 national dealer award 2017 national dealer award 2017 national dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2016 national dealer award 2016 national dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 national dealer award 2015 national dealer award 2015 national dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2014 national dealer award 2014 national dealer award 2014 national dealer award 2014 national dealer award 2013 national dealer award 2013 national dealer award 2013 national dealer award 2013 national dealer award 2013 national dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(6,341 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of LaFontaine Chrysler Dodge Jeep Ram of Walled Lake from DealerRater.

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wouldn't purchase from any other dealership because...

wouldn't purchase from any other dealership because of the the way they treat the people who come in for service or for new car purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Kevin was a great salesperson to work with. he made this...

Kevin was a great salesperson to work with. he made this a very easy and pleasurable experience. My credit isnt the greatest and he worked with DJ the finance manager to get me in my vehicle. I would definaltely recommend them to friends and family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Sarge was great to work with on this deal. Went thought...

Sarge was great to work with on this deal. Went thought everything about the suv, the paper work,everything. Drove 3.5 hours to see this suv. I would do it all again!!! Thank-You!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Went into the dealer only intending to test drive. I was...

Went into the dealer only intending to test drive. I was greeted promptly, and the sales staff was really friendly. Sarge was great to work with, and offered a no nonsense sales method, which I appreciated. I never intended to purchase a car that night, but they worked out a great deal on a great car, and I couldn't turn it down. Great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

James was our sales person. James was very helpful and...

James was our sales person. James was very helpful and answered all our questions. He offered the best price ever, he found the exact Town and Country we wanted, and in a very timely fashion. James was very friendly and offered my 2 little boys candies and a play area to keep them busy. In the end, he also made sure to return the personal toys my boys had left at the play area.We had an awesome experience and we have started to recommend James to our friends. Thanks James! We would definitely go to Shuman again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great response on my 2012 Durango quick and friendly...

Great response on my 2012 Durango quick and friendly service.. gary and Cory were respopnsive and friendly and great service, Iwould recomend to other consumers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Jeremy Cheaney the sales person we dealt with was very...

Jeremy Cheaney the sales person we dealt with was very friendly and efficient.After talking a while, he seemed to have an idea what type of vehicle we were looking for and which we would be most happy with. He showed us a jeep grand cherokee. We took it for a ride, he gave us an unbeatable price, and we were out the door. Thats the way we like it! Thank you, dennis and becky.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

While looking for a new Jeep Liberty my boyfriend and I...

While looking for a new Jeep Liberty my boyfriend and I visited and spoke to a couple car dealers. The first experience wasn't the best (at a different Jeep dealer) I was feeling a little discouraged when he mentioned someone he who worked at Shuman (Gary Cooper) who could help us find what I wanted at a good price. Not only did Gary offer the best price ever, he found the exact Jeep Liberty that I wanted, and in a very timely fashion. He set us up to close the deal with Justin Davis, another very helpful car dealer. Between meeting Justin for the first time to sign a purchase agreement and picking up the car (which was only Monday to Wednesday) I must have called him a dozen times with questions and he would always happily oblige or quickly return my call to help. And when it came to the day to pick up the new car we forgot something for our paper work and he was more than happy to help us and was totally patient as well. Overall I had an awesome experience (I didn't know that could happen at car dealers) and I look forward to telling all my friends where I got my new Jeep! Thanks to the guys at Shuman, I would definitely go there again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very helpful and knowledgeable. Great follow through and...

Very helpful and knowledgeable. Great follow through and listened to needs. Willing to work with me regarding terms...searched for exact vehicle I wanted and got it quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

excellent service and Sarge was very helpful the whole...

excellent service and Sarge was very helpful the whole time..the jeep looks great with nice wax for better look and new car smell was great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.