Bell Road Toyota

This dealership is a scam. See my Google review. To long to repost. Buyer beware of this dealership they will scam you. See Google reviews.

I had the worst experience trying to get my car serviced at Bell Road Toyota and would never trust them with a vehicle of mine again, my service advisor was Tim Zarbock. They had my vehicle all day didn’t do the work I took my car to have and no one could tell me anything about my cars status and I couldn’t get ahold of anyone at the service department, I had to show up in person to be helped. I showed up at 7:30am didn’t get helped till 8am and only got helped because I got out of my vehicle and went to Tim’s office. It was pretty busy so I didn’t think much about it. Once I was helped it seemed to go pretty well, I needed a simple diagnostic to tell me what was wrong with my car. I dropped off my vehicle and by noon or 1pm I had not heard anything so I called and it went to voicemail (again not a big deal I just wanted an update), about thirty minutes later I got an update - my car wasn’t done and he would call me soon with an update. That update never came. About 4:30pm I started calling trying to get a second update - no answer. About 5pm rolled around and I don’t care who I get on the phone I need my car or at least an update but I cannot get ahold of anyone. No managers were answering their phones and no one in service is answering their phones. I continue to call and have someone drive me to the dealership so I can get there before they close at 6pm, I don’t get a person on the phone that could help me till I am pulling into the dealership at 5:45pm. When I get there only a few service advisors are in their offices all the others went home including Tim and my car and not been seen by a mechanic. Bell Road Toyota had my car from open to close, I had a morning appointment and my car sat in their parking lot and did not have anything done to it and the dealership did not communicate anything with me. When I got their the only thing they could tell me was I could rent a car so I have a car to drive but could not tell me what was wrong with my car, why it didn’t get looked at and it didn’t seem like they cared at all. My plan was to buy a car from bell road Toyota depending what was wrong with my car however I will never bring them my service again and I recommend you choose another dealership as well.

This dealership practices deceptively and fraudulently. I purchased an extended warranty out-of-pocket and did not finance the warranty with my car. I financed my car through Toyota financial and paid for my warranty out-of-pocket. Six months after I bought a brand new car, I went to the dealership to cancel my warranty because they could not execute on any of my service appointments. I got the runaround nonstop. Turns out that Mo, who did the finance paperwork for my loan, checked the box on my paperwork for my loan stating that I financed my warranty with Toyota financial, which is faults. I have all the paperwork and receipts that show that I paid for my warranty out-of-pocket and is not part of my loan. I have been fighting with the dealership now about getting a refund and they refused to refund me directly and told me that the credit for my warranty cancellation will go against the lien/loan for my car. Toyota financial is unable to do anything about this because the paperwork that they show states that I financed my warranty. This is fraud and this is deceptive business practice. Mo, the finance manager, must have gotten some sort of kick back on commission to have to set it up this way. I busted him when I went to cancel my warranty, and this is what I found out. I am now filing claims with everyone that I can get my hands on and have escalated this to the owner of the company who operates this dealership, the Better Business Bureau, I have posted complaints on Google, yelp, and my next step is contacting an attorney and news outlets on Monday to share my story to see who will assist me in getting my $2000 plus refund back from the dealership since I paid out-of-pocket for my warranty. I have never dealt with the business like this is such shady customer service. Do not do business with this dealership. Read every review you can find esp BBB who has a 1.3/5 star rating with open investigations taking place. I am frustrated and appalled that they think they can get away with this. I will be escalating this elsewhere and am now selling my car because of my experience and will NEVER do business with Toyota again.

Liked the free car wash, which seems to be a rare perk offered by dealerships.

Nestor Diaz promised me a price for a truck. Of course when I get there the price goes up. I left. he texts me and gives me a great deal. I tell him I have to make it quick cuz I have my child's play I have to attend tonight.He promises me it won't be a problem. I get there and wait for about 20 minutes and he says that I won't be seeing the finance guy in the timeframe I needed. since he had already lied to me twice, I was pretty sure the numbers he gave me we're gonna be a lie too. so I left. he calls me as soon as I left and tells me I'm a piece of sh!! I'm a big baby, and he doesn't wanna sell me a car anyway. I called and spoke with an alleged manager about this. I don't expect anything to come of this. I was hoping this place would be different then all the other dealerships, but I was wrong. if you wanna get lied to and treated like crap, definitely go here.

Found a car we liked. Salesman Corey told us it would be there the next day and to call him when we showed up. Called 3 times and he never answered his phone and had no voice mail box. The new salesman Anthony went to get the car. Brought it out and said it was sold. Wanted us to look at other cars. We walked away from this scam. BTW, car is still listed through Costco used cars as for sale.

William McCarthy at Bell Toyota is truly excellent! He assisted us through the process with outstanding professionalism, care, and honesty. We can’t thank you enough.

We purchased our new 2024 Prius XLE online with the assistance of Dean Uddin, the Internet Sales Manager. We have never purchased a vehicle this way but it was very easy and seamless. Dean got us the exact vehicle we wanted at a mutually agreed upon price. We went into the dealership, test drove the car, got some assistance registering for the Toyota phone app, signed the documents and drove off with our new Prius. Thank you Dean and all of the Bell Road Toyota staff!

I was really dreading going through the whole car buying process again after just doing it in July at another dealer but Mickey made my experience great! I absolutely loved her personality and attitude. I’m not saying it was a fast process but it was definitely one of the best car buying experiences I have ever had. Definitely ask for Mickey when coming here.

Upon negotiating for new truck on 01/06/2024, both with sales manager and myself agreeing on final sales price , prior to signing contract , noticed he ( assume sales mgr.) had changed agreed price by deleting equipment. They responded with a ridiculous " You can't expect the dealership to lose money can you ? ) Not a way to conduct business with the public. Zero ( 0 ) integrity Insult to intelligence personified Will never return !