Reviews
Great service!
Great service! Would recommend to anyone looking to buy or service a lexus. Great service! Would recommend to anyone looking to buy or service a lexus
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Steven, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
The sales person was nice, but was not real patient.
The sales person was nice, but was not real patient. The sales manager would not except the price that autotrader was showing because that price was $2,000. cheaper than what they were trying to sell the vehicle to us for. I did file a complaint with autotrader because the sales manager said it was autotrader to blame. Then the sales manager was showing us all these add-ons that supposedly they did to the vehicle and wanted to charge $990. per add-on. so that took the vehicle price close to $3000 more than where we started. so in all, I would not recommend this dealer because the sales manager was not real helpful. so in general if you do go to this dealership, just "BUYER BEWARE" and have your guard up with them.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Pete, we're disappointed to hear of the negative experience you had at our location. Please reach out to Ramin Hakakian our General Manager at ramin@keyeslexus.com or 818-574-5281 when you can so we can address this situation directly. Thank you and have a great day.
Fast, friendly .
Fast, friendly .. alejo was very helpful in answering all my questions .. i highly recomend him. Everyone was very nice and welcoming. Best Lexus location in the Valley.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Maria, we're happy you found our staff to be so supportive during your experience here at Keyes Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!
I would like to say that I am satisfied with the service
I would like to say that I am satisfied with the service that was rendered by service advisor Ali. He is very attentive. Great job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Armando, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
Ahmad is a very nice guy, it was great to work with him.
Ahmad is a very nice guy, it was great to work with him. He was very patient and understanding to what I exactly wanted. I will be coming back in the future. Thank you Ahmad for your great service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Asma, thank you for your kind review; we are happy to pass along your comments to the team here at Keyes Lexus! We are always more than happy to assist you if anything else comes up. Take care!
Too pissed off to explain.
Too pissed off to explain. Never again will I go there. Was lied too, and ended up paying way more than what I was told.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Erika, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at 818-574-5281 at your earliest convenience to discuss how we can turn your experience into a positive one. Ramin Hakakian General Manager ramin@keyeslexus.com 818-574-5281
I had some routine servicing needed and a software
I had some routine servicing needed and a software update, and working with Elda, she was able to answer my questions, kept me updated on progress of the work. She was really nice to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Colleen, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Bill always makes my experience pleasant easy going
Bill always makes my experience pleasant easy going without any problems always very attentive to all issues . Glad to have Bill as my guy great person
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Gerald, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Every time only the best experience, customer service
Every time only the best experience, customer service work great, managers and service consultants are very friendly and ready to answer all your questions.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day!
Andre Aguirre was very responsive to my requests and my
Andre Aguirre was very responsive to my requests and my car battery was replaced within 48 hours. This was longer than I expected, but Keyes is always trustworthy and fair. I have been a customer here at this location for 25 years and appreciate the service department.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jaimie, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!