Skip to main content
2020 consumer dealer award
View 3 awards
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(332 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Keyes Lexus from DealerRater.

Want to share your experience with this dealership?

Write a review

Khalid was quick to attend to my concerns and gave us a

Khalid was quick to attend to my concerns and gave us a good deal within a day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Maylene, we're happy you found our staff to be so supportive during your experience here at Keyes Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

My service advisor went out of his way to make my

My service advisor went out of his way to make my appointment with the service department go smoothly. I really appreciate him. Excellent service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Armando, thank you for your kind review; we are happy to pass along your comments to the team here at Keyes Lexus! We are always more than happy to assist you if anything else comes up. Take care!

Service Advisor was professional, knowledgeable and

Service Advisor was professional, knowledgeable and friendly. Extremely helpful throughout my visit and maintenance of my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Esperanza, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

It was the smoothest and fastest new car purchase

It was the smoothest and fastest new car purchase experience I have ever had. Thank you Michael Cabrera and Keyes Lexus!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Keyes Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.

Client

Service Advisor Calvin Ellis did an amazing job on helping me out and did not have to wait in the dealer as usual to get my car serviced.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Keyes Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great Service

I?ve been a customer at Keyes Lexus for 15 years now. Have had nothing but a great experience in buying & in having my car in for service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Lorena, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

Lexus 350

Excellent service. My service advisor is good. I can recommend this shop to my friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Alicia, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

Happy Customer

over and above the line of Duty. wonderful to deal with . I would not go anywhere else for a Lexus but Keyes

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Stephen, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

Bill Horvat at Keyes Lexus always does a great job

Keyes Lexus and Bill H. have been taking care of me and my car for 12 years. From new tires, numerous oil changes and even through a whole engine rebuild, Bill and his team of mechanics have kept my car running in tip-top shape! If you need to visit a service pro for your Lexus, ask for Bill H., he?ll take care of you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Brett, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

Want a Great experience, go to Keyes, Lexus!

From the time my husband and I entered the lot until the time we sealed our deal, the experience was great. Mr. Fuel was our Lexus sales rep. and he was excellent! His customer service skills are amazing! What we appreciated most about him, aside from his sense of humor was, he just greeted us and simply told us to let him know if we needed help then he stepped away and gave us the space and comfort of browsing the lot on our own. He wasn't pushy or trying to stuff vehicle choice down our throats. The facility is clean and they also offered us beverages and gave us a great deal, making sure we went home with the vehicle of our choice! The finance rep. was transparent, to the point and answered all of our questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Keyes Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.