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2020 consumer dealer award
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2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(338 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Keyes Lexus from DealerRater.

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Love it here!

Fast and friendly service! My service adviser was very knowledgeable and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Toya, we're so happy we were able to help you out! Thank you so much again for your feedback! We hope you have a great day!

mayablue06@gmail.com

After a rocky start, Keyes came through for us 100%. By far the best car buying experience we have ever had. They gave us a good price and were not pushy at all. They really were incredible, efficient, and got us out of there in a timely fashion. This experience could not have gone better!! Definitely will return for the next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Magdalena, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

30k service

My service provider provided awesome customer service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

feldmanblanca09@gmail.com

This is our 2nd Lexus purchase within 6 month period. Simon, Arman and Sam at Keyes Lexus Van Nuys are the best! These 3 gentlemen worked so hard to make the ?deal? happen. Love these guys. Will recommend to all my friends and family. We are so happy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Blanca, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

ISKIKIAN@HOTMAIL.COM

Reasonable wait time, clean and friendly waiting room. Good mannered workers.All good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Mary, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

Woooooo!!!!

I was in the market for a new car for the past 2 months and then just gave up because its a really weird market right now. I went to Keyes Lexus with my mom for her to get some maintenance done and was just browsing the cars, definitely had no idea I was going to purchase a car! Timothy G. was freaking awesome!! He got me what I wanted at a great deal and I couldn't be happier. Everyone around was really sweet too, introduced themselves and talked to me a bit. They also let me use one of their offices to feed my baby girl before they even knew I was looking at cars so that was definitely a plus!! All in All, 10/10 would recommend ! not stressful at all and willing to work with you to find what you're looking for!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Keyes Lexus

Friendly and efficient-actually look forward to visit

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Janna, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

Lexus

Was great I got my car thank u guys for helping us out

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Juan, we are very happy to have provided you with such a positive experience! Thank you so much for your feedback! We hope you have a great day!

Everything was awesome

Ali and the process was awesome! The wait didn't take long at all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Oshay, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

Keyes Lexus

Ali was great and got the service done in time quoted

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Robert, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Keyes Lexus