Chino Hills Ford

I wish I could give Chino Hills Ford zero stars. My experience with this dealership was a complete nightmare from start to finish, and I feel compelled to warn others. I drove 2 hours from Simi Valley to Chino Hills after seeing a truck priced $4,000 below market value, only to be met with nothing but deception and incompetence. Aldo Chaname, the salesman, was clueless about the vehicle, dodging my questions with "I'll have to double-check" and then never following up. The real horror show began when we sat down to discuss the price. An unexpected $4,300 "security feature" was added to the cost, which Aldo insisted couldn't be removed. After tedious negotiations, he agreed to lower it to $3,300. I later found out he charged me the full $4,300 and lied about the feature being non-removable. Trading in my car was another uphill battle. Aldo low-balled me at $4,900 when my car was valued at $6,000 elsewhere. After exhausting negotiations, he agreed to the $6,000 trade-in value, but the entire process was unnecessarily painful. The final straw was the APR interest rate. Aldo promised to match my bank’s rate, but when I got to the finance department, Veronica presented me with a rate 4% higher. Despite my protests, she claimed it was unchangeable. Frustrated, I reluctantly signed, planning to refinance later. To top it all off, there was a crack in the rear passenger tail light, which Aldo ignored after I sent him proof. It took endless calls and unreturned messages before I finally reached someone competent, Sheryl Nguyen, who managed to resolve the issue by sending the part directly. This dealership is the epitome of dishonesty and poor customer service. Save yourself the headache and avoid Chino Hills Ford at all costs.

They use deceptive marketing. Classic bait and switch. Dont trust these people. They advertise a price online and when you want to purchase the vehicle, they add 10k to the price tag. Should be and maybe is illegal. Run away from this place

Terrible customer service! They literally sold a car we were in the process of buying. Highly DO NOT RECOMMEND!

I spent most of my weekend shopping for a new truck and found what I was looking for at Chino Hills Ford with Aldo’s help. Aldo was super helpful through the buying process and made sure to answer all my questions.

Exceptional service and experience. They do know how to make a deal and take care of the clients. They made me feel special and wanted to earn by business. Go see Raza Tirmazi and Ali Khan. You wont be disappointed.

I spend 4 or 5 hours trying to buy a new f350. The truck was priced great. I was willing be fly out and pick it up for the money I was saving. At the very end of our dealing we agreed on a price. I was waiting for the purchase agreement that never came. The salesman text me some information on paint protection, anti theft systems. In total it was 4 different pictures of his information. I decided it, them I was told 2 hours later that it was in the truck already. It was an additional 5300. Don't waste your time. The reviews are correct. How do these places stay in business.

I had the pleasure of working with Aldo and his manager Ricardo. They were both super nice and professional and really went above and beyond to make a deal with us that I was comfortable with. I will definitely come back and also recommend this place to anyone looking for great service. ASK FOR ALDO!

Purchased an Espcae Saturday, 1/11/2024, and the customer service was outstanding. Aldo was out salesman and he really did a great job. He was personable, not pushy, and concerned with getting us the right vehicle instead of making a sale. If you are looking for a vehicle, I recommend this dealership and I can't recommend Aldo enough.

Bad bad bad bait and switch dealer. Drove an hour to have the price increase $5000 over the confirmed and advertised price. When I offered to pet the advertised price they acted as if I was the crazy one. Put out a bad review and now the vehicle is not for sale. Look at the BBB they do this all the time.

My 75 year old mom shared with me a used vehicle listing posted by Chino Hills Ford (CHF) on TrueCar. I texted CHF’s advertised OTD price on TrueCar to sales representative Mike. I called Mike to arrange an appointment for my mom as she was excited about the OTD price. Mike also clarified that there were accessories already on the car. Mike did not provide me pricing on the accessories. Given that… - CHF’s website and their advertisement on TrueCar states that "all Pricing and Advertised Prices for any/all vehicles offered for sale does not include dealer installed accessories which can be purchased for an additional cost," and - the fine print clearly states that accessories “can be purchased” as opposed to “must be purchased,” and - CHF’s ad on TrueCar did not itemize any required accessories as part of the OTD price, and - other dealerships transparently itemize required accessories as part of their advertised OTD price on TrueCar, and - Mike did not state that accessories are required to be purchased, and - Mike assured me that they would honor CHF's advertised OTD price on TrueCar … I felt confident that my mom would be purchasing the car as per the advertised OTD price CHF posted on TrueCar. My mom then arranged to travel 60 miles to CHF. Upon arrival to CHF, Mike and sales manager Stephen "Steve" Whiteside insisted that my mom purchase all dealer installed accessories for an additional $2,000. My mom expressed that she did not want to purchase the accessories and reminded CHF of the advertised OTD price Mike agreed to honor. Steve continued to insist that the accessories are indeed required. It became clear that Mike’s verbal assurance that CHF would honor their advertised OTD price on TrueCar was being reneged. Steve’s claims that all accessories are required to be purchased contradicts their advertised price and fine print statements on CHF’s website and their advertisement on TrueCar. After discussion, CHF presented their final offer which was still $1,000 above the advertised OTD price. At that point, CHF lost our trust and my mom left CHF. I called Steve to ask why the accessories were mandatory given that their website and ad’s fine print clearly stated that accessories “can be purchased” as opposed to “must be purchased.” Steve could not offer a clear explanation. I further referenced California law SB 478, which requires dealerships to advertise the total vehicle price including all mandatory costs. Steve offered no explanation for the discrepancy and hung up the phone. I urge CHF customers to read all CHF reviews on Google, Yelp, and Dealer Rater. There is a pattern of customers reporting experiencing similar deceptive practices, especially concerning these accessory upcharges. My mom’s experience is unfortunately not unique. Although CHF’s customer relations managers routinely express their concern regarding constructive customer feedback, CHF’s ability to improve pricing transparency in response to customers’ concerns dating as far back as 4 years ago continues to be a challenge for CHF given recent reviews reporting concerns of pricing transparency irregularities. In fact, 4 years ago, Ali from CHF responded to a Google review with: “The internet price is the valid price and you are not required to purchase any additional items. Can you tell me who told you this information and when did you come? Who was the manager, so I may have a conversation with them,They are wrong .. I will be more then happy to honor the internet price, please provide me additional details on which car. As the dealership was recently sold, I am trying to correct some of the past issues.” I urge CHF to comply with CA law and provide accurate and transparent pricing information. I also invite the owners and General Manager to also clarify if dealer-installed accessories are indeed required or optional. Despite Stephen "Steve" Whiteside hanging up on me, Steve had the audacity to text me today to ask about the visit.