Reviews
Bought a van a year ago. First I contacted them about the...
Bought a van a year ago. First I contacted them about the vehicle on the phone & internet and got the price. But when I arrived they had "dealer extras" of $3k they did not tell me about! That wasn't right, clear coat and plastic door guards, crazy for a work van and for $3k?! They removed it and I bought the van. Then on the way home I got a flat and found that the jack was missing. One tire never held air, I had to put air in it every day, twice. I spoke to them in various ways and they never did anything, just kept putting me off. Its a year now, I got a tire on my own a long time ago and drive around with a floor jack if I get another flat tire. At one time I got a text from them that said they were under new management, blah, blah, blah. Still no real response. When I bought the van it took then 2 hours to clean it and still left stickers on it. I had to wait 2 hours for that. I won't deal with this dealer again, nor will anyone I know. BTW, love the van, just not this company.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Curt - I'm sorry that you had a disappointing experience with us. We expect more for our customers than what you've described and I apologize for the trouble you had connecting with our team to discuss your concerns further. I understand that we've lost your future business, but if there is anything that I can do to assist you, please don't hesitate to contact me directly. Thank you, Tyler Wafa - General Sales Manager - 909-325-8103
Great Service Great Selection Great People
Great experience and specially the treatment by Ali Khan and team. They made the car buying experience a pleasure. Nikesh and Zohayr were great too. This place is amazing and I will be recommending them to family and friends. Thank you Chino Hills Ford
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Syed, thank you for the review! We are grateful that we got the opportunity to assist you here at Chino Hills Ford, and we will certainly let Ali, Nikesh, and Zohayr know that you appreciate their help. It means a lot to know that you will recommend us to others, and we hope that you continue to enjoy your newly purchased vehicle!
The salesman that helped me and my wife was nice and...
The salesman that helped me and my wife was nice and cordial. When his manager came out, things went badly. This manager was argumentative and behaved like a bully. He was insulting and made accusations toward me. My wife and I left. We were called by another manager several minutes later and he was nice and made the deal that I asked for. We bought the car but I was prepared to never come back. I'm not sure if I would recommend this dealer to a friend not knowing who will be working with them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I'm very concerned to see this feedback, as this doesn't sound at all like the customer service I expect from our team. I'd appreciate the chance to learn more about your experience so I can address your feedback with the right people. Would you please give me a call when you have a moment? Thank you, Tyler Wafa - General Sales Manager - (909) 203-5700 ext 115
New f-150
Dealer incentives and Ford's incentives made shopping here a better choice. To get the deal I needed. Prices were a bit better than other dealers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're so proud to have earned your business! Thank you for choosing Chino Hills Ford, and congratulations on your new Ford F-150!