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Toyota of Gladstone

(7,774 reviews)
2024 state dealer award
View 17 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

Reviews

(7,774 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Gladstone from DealerRater.

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Aaron Waxenfelter is the only salesman we will work with.

Since 2005 we have purchased multiple cars through Gladstone and Aaron Waxenfelter. We also are happy with the service department there. Aaron is always caring, helpful and easy to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for being such a loyal member of the Toyota of Gladstone family. We are so happy to have you and look forward to helping you again.

customer service

Kenny Khzam responded to my request to program my new phone in my Toyota Avalon. He went far beyond that and set me up for hands free phone use. He guided me through what I needed to do and then some. He is an example of patience and courteously. Thank you Kenny. Ralph Groener

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you so much for sharing this great story! We are so happy for you and appreciate you allowing us the opportunity to help. If you need anything at all please do not hesitate to reach out.

Comfortable buying experience

Initially we had not planned to purchase from Toyota of Gladstone. However in the end I am glad we did. Each step of the buying process was handled in a friendly and professional manner. I truly appreciated the time Eric spent with us. The only draw back was the length of time to finalize all the paperwork. Next time we will stop at Toyota of Gladstone first.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Eric L will be so happy to learn that you had such a wonderful experience with us. We are so proud to have earned your business. Welcome to the Toyota of Gladstone family.

Aaron rocks!

Aaron Waxenfelter was super great to work with. He broke down all the Tacoma models for me and knew all the differences between them. The whole process was delightful. I felt great leaving the dealership and still do now. Thanks for everything!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much Gabe! This is such a wonderful story and we are so happy for you. Congrats and welcome to the Toyota of Gladstone family.

Service and trust

I just bought my first car from Gladstone Toyota. It was a terrific experience and I was pleasantly surprised to see Kenny Kazaam, who has sold mee several others cars at a different dealership. Kenny has always been true to his word and I found Gladstone to embody the same principles. Eric Kalik was my sales rep and he did an excellent job. And for me, the important thing is that people stick to what they have said. And Erik did just that. It was a bit of a drive for me to get to Gladstone Toyota, but it was well worth the trip. Lindsey Horenblas

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you so much! What a wonderful story we are so happy that you took the drive to come and see us. Welcome to the Toyota of Gladstone family.

Aaron was excellent!

My mother had just moved to town and was considering a Prius. Aaron was great in showing us our options keeping our price range in mind. We never felt pressured. In the end, my mother scored a Prius V that she loves.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you Lisa! We are so thankful to you and your mother, we greatly appreciate you giving us the opportunity to help you. Congrats in the Prius V and welcome to the Toyota of Gladstone family.

Aaron was the best car salesman ever!

No pressure! Knowledgeable and kind. If we ever get another car we’ll wait till summertime so we can have him be our sales guy. Just like dealing with your neighbor...or the boy next door!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much Karen! We are so happy for you. Please let us know if you need anything at all and welcome to the Toyota of Gladstone family.

Aaron W. gentleman of sales

Purchased our first Toyota from Aaron in 2011 and have purchased again. Will wait to work with him again should we need another new or used Toyota. He has all the answers, creates a comfortable environment and backs his words.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

What a sweet title for Aaron. It really does exemplify who he is as a person. Thank you so much for the opportunity and welcome to the Toyota of Gladstone family.

Aaron makes the buying process smooth

We've purchased two cars with the help of Aaron Waxenfelter. He offered great choices, lots of info and he made the purchasing process super easy! Will happily see him out the next time. Thank you, Aaron!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you so much Teresa! We are so grateful for your loyalty. Congratulations and please let us know if you need anything at all.

Great Purchase Experience

Thank you Toyota of Gladstone sales team for making our purchase experience with you quick and painless. I worked through email with Aaron Waxenfelter, who helped me find the exact 4Runner I’d been looking for. He was very pleasant to work with and gave me no pressure at all. We showed up at the dealership without an appointment with Aaron, so he had Eric Lonergan work with us, who was also wonderful. He walked us through the sale with no pressure, then made Sure I fully understood all functions of my car such as Bluetooth, navigation and all other options on the car. We will be returning to Toyota of Gladstone in the future when it’s time to purchase our next car. Thanks Toyota of Gladstone! Tamba and Andy Heiman

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you Tamba and Andy! We are so happy that you gave us the opportunity to help you with your new 4Runner! We are grateful that Aaron and Eric provided you with such an exceptional experience. Welcome to the Toyota of Gladstone family.