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BMW of Sterling

(1,363 reviews)
Visit BMW of Sterling
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:30am–5:00pm
Sunday 12:00pm–5:00pm Closed
New (866) 735-8484 (866) 735-8484
Used (866) 785-6110 (866) 785-6110
Service (866) 760-1524 (866) 760-1524

Inventory

See all 638 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since November 2020.
Our 70000-square-foot facility is housed on Auto World Circle and Pacific Drive in Sterling VA. We are one of the most prestigious dealerships in the area with over 450 new and pre-owned vehicles and the full complement of s
ervices that go along with owning a BMW.
Sales Department is OPEN the final 2 Sunday's of every month 12pm - 5pm.
Our Sales Dept is Open the Final 2 Sundays of every month. 12-5

Service center

Phone number (866) 760-1524

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:30am–5:00pm
Sunday
Closed

Reviews

(1,363 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I’ve never had a pleasant experience with the service

I’ve never had a pleasant experience with the service department—until now. Sarina Khachi completely changed that! She handled the issue quickly, professionally, and made the entire process smooth and stress-free. In the past, I dreaded dealing with the service department whenever my car had a problem, but now I know exactly who to ask for. Thank you, Sarina!

I’ve never had a pleasant experience with the service

I’ve never had a pleasant experience with the service department—until now. Sarina Khachi completely changed that! She handled the issue quickly, professionally, and made the entire process smooth and stress-free. In the past, I dreaded dealing with the service department whenever my car had a problem, but now I know exactly who to ask for. Thank you, Sarina!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're delighted to hear that Sarina made such a positive impact on your experience at BMW of Sterling. It's great knowing she turned things around for you! Thanks for sharing this feedback with us.

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Julie was great to work with.

Julie was great to work with. She continued to communicate with throughout the service to make sure I knew the status of my car. I am happy with the service I received.

Julie was great to work with.

Julie was great to work with. She continued to communicate with throughout the service to make sure I knew the status of my car. I am happy with the service I received.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're delighted to hear that Julie provided excellent communication and service during your visit at BMW of Sterling. Thank you for sharing your positive experience with us!

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Excellent job and described all available services are

Excellent job and described all available services are due. Will go there for service again

Excellent job and described all available services are

Excellent job and described all available services are due. Will go there for service again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're glad to hear you had a great service experience with our team at BMW of Sterling and we look forward to next time!

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Sarina has a wonderful customer service.

Sarina has a wonderful customer service. It has been a pleasure working with her. I wish her all the best.

Sarina has a wonderful customer service.

Sarina has a wonderful customer service. It has been a pleasure working with her. I wish her all the best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Sales Person Jett has been amazing and reviewed my

Sales Person Jett has been amazing and reviewed my account and when challenging him with “find me a deal I cannot refute” he delivered 😂👍🙏

Sales Person Jett has been amazing and reviewed my

Sales Person Jett has been amazing and reviewed my account and when challenging him with “find me a deal I cannot refute” he delivered 😂👍🙏

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Susanna, we're delighted to hear that Jett delivered an unbeatable deal for you at BMW of Sterling! Thanks for sharing your experience with us.

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Tasha was great as always.

Tasha was great as always. She was able to get me checked in and out quickly and into my loaner. The service was spot on.

Tasha was great as always.

Tasha was great as always. She was able to get me checked in and out quickly and into my loaner. The service was spot on.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Ken, we're delighted to hear that Tasha provided you with efficient and excellent service at BMW of Sterling. Thank you for sharing your experience!

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The service costumer service representative Julie was

The service costumer service representative Julie was very helpful friendly and highly professional I’m was a pleasure working with her

The service costumer service representative Julie was

The service costumer service representative Julie was very helpful friendly and highly professional I’m was a pleasure working with her

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Ahmed, we're delighted to hear that Julie provided you with such helpful and professional service at BMW of Sterling. Thank you for sharing your experience!

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The lady that worked with me was very helpful and nice.

The lady that worked with me was very helpful and nice. You have an excellent person working there. 👏😊

The lady that worked with me was very helpful and nice.

The lady that worked with me was very helpful and nice. You have an excellent person working there. 👏😊

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Mark, we're delighted to hear that you had a positive experience with our team at BMW of Sterling. Thank you for the kind words and support!

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Fantastic experience from BMW of Sterling.

Fantastic experience from BMW of Sterling. From purchasing my first ever BMW from them, to having it perfectly maintained and cared for by the lovely service advisors and technicians, to friendly lounge areas with free coffee (or hot chocolate), My experience with BMW of Sterling is amazing. Very accommodating and friendly people, and they will take care of you.

Fantastic experience from BMW of Sterling.

Fantastic experience from BMW of Sterling. From purchasing my first ever BMW from them, to having it perfectly maintained and cared for by the lovely service advisors and technicians, to friendly lounge areas with free coffee (or hot chocolate), My experience with BMW of Sterling is amazing. Very accommodating and friendly people, and they will take care of you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're delighted to hear about your fantastic experience with BMW of Sterling! It's great to know our team and amenities made such a positive impression. Enjoy every moment with your new BMW!

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Awesome people and quick turnaround, I guess folks are

Awesome people and quick turnaround, I guess folks are little overwhelmed with the volume I guess little help there would help them

Awesome people and quick turnaround, I guess folks are

Awesome people and quick turnaround, I guess folks are little overwhelmed with the volume I guess little help there would help them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Rajeev, thanks for the feedback! We're glad you had a positive experience with our team at BMW of Sterling. We appreciate your understanding and will work on improving where needed. Safe travels!

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