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Reviews
I’ve never had a pleasant experience with the service
I’ve never had a pleasant experience with the service department—until now. Sarina Khachi completely changed that! She handled the issue quickly, professionally, and made the entire process smooth and stress-free. In the past, I dreaded dealing with the service department whenever my car had a problem, but now I know exactly who to ask for. Thank you, Sarina!
I’ve never had a pleasant experience with the service
I’ve never had a pleasant experience with the service department—until now. Sarina Khachi completely changed that! She handled the issue quickly, professionally, and made the entire process smooth and stress-free. In the past, I dreaded dealing with the service department whenever my car had a problem, but now I know exactly who to ask for. Thank you, Sarina!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're delighted to hear that Sarina made such a positive impact on your experience at BMW of Sterling. It's great knowing she turned things around for you! Thanks for sharing this feedback with us.
Julie was great to work with.
Julie was great to work with. She continued to communicate with throughout the service to make sure I knew the status of my car. I am happy with the service I received.
Julie was great to work with.
Julie was great to work with. She continued to communicate with throughout the service to make sure I knew the status of my car. I am happy with the service I received.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're delighted to hear that Julie provided excellent communication and service during your visit at BMW of Sterling. Thank you for sharing your positive experience with us!
Excellent job and described all available services are
Excellent job and described all available services are due. Will go there for service again
Excellent job and described all available services are
Excellent job and described all available services are due. Will go there for service again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad to hear you had a great service experience with our team at BMW of Sterling and we look forward to next time!
Sarina has a wonderful customer service.
Sarina has a wonderful customer service. It has been a pleasure working with her. I wish her all the best.
Sarina has a wonderful customer service.
Sarina has a wonderful customer service. It has been a pleasure working with her. I wish her all the best.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sales Person Jett has been amazing and reviewed my
Sales Person Jett has been amazing and reviewed my account and when challenging him with “find me a deal I cannot refute” he delivered 😂👍🙏
Sales Person Jett has been amazing and reviewed my
Sales Person Jett has been amazing and reviewed my account and when challenging him with “find me a deal I cannot refute” he delivered 😂👍🙏
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Susanna, we're delighted to hear that Jett delivered an unbeatable deal for you at BMW of Sterling! Thanks for sharing your experience with us.
Tasha was great as always.
Tasha was great as always. She was able to get me checked in and out quickly and into my loaner. The service was spot on.
Tasha was great as always.
Tasha was great as always. She was able to get me checked in and out quickly and into my loaner. The service was spot on.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Ken, we're delighted to hear that Tasha provided you with efficient and excellent service at BMW of Sterling. Thank you for sharing your experience!
The service costumer service representative Julie was
The service costumer service representative Julie was very helpful friendly and highly professional I’m was a pleasure working with her
The service costumer service representative Julie was
The service costumer service representative Julie was very helpful friendly and highly professional I’m was a pleasure working with her
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Ahmed, we're delighted to hear that Julie provided you with such helpful and professional service at BMW of Sterling. Thank you for sharing your experience!
The lady that worked with me was very helpful and nice.
The lady that worked with me was very helpful and nice. You have an excellent person working there. 👏😊
The lady that worked with me was very helpful and nice.
The lady that worked with me was very helpful and nice. You have an excellent person working there. 👏😊
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mark, we're delighted to hear that you had a positive experience with our team at BMW of Sterling. Thank you for the kind words and support!
Fantastic experience from BMW of Sterling.
Fantastic experience from BMW of Sterling. From purchasing my first ever BMW from them, to having it perfectly maintained and cared for by the lovely service advisors and technicians, to friendly lounge areas with free coffee (or hot chocolate), My experience with BMW of Sterling is amazing. Very accommodating and friendly people, and they will take care of you.
Fantastic experience from BMW of Sterling.
Fantastic experience from BMW of Sterling. From purchasing my first ever BMW from them, to having it perfectly maintained and cared for by the lovely service advisors and technicians, to friendly lounge areas with free coffee (or hot chocolate), My experience with BMW of Sterling is amazing. Very accommodating and friendly people, and they will take care of you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're delighted to hear about your fantastic experience with BMW of Sterling! It's great to know our team and amenities made such a positive impression. Enjoy every moment with your new BMW!
Awesome people and quick turnaround, I guess folks are
Awesome people and quick turnaround, I guess folks are little overwhelmed with the volume I guess little help there would help them
Awesome people and quick turnaround, I guess folks are
Awesome people and quick turnaround, I guess folks are little overwhelmed with the volume I guess little help there would help them
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Rajeev, thanks for the feedback! We're glad you had a positive experience with our team at BMW of Sterling. We appreciate your understanding and will work on improving where needed. Safe travels!