BMW of Sterling

We leased a new Mini at the beginning of July and we still have not received our permanent registration and license plates despite assurances from management... and sales that their documentation department was capable of completing the paperwork for all 50 states, and despite having paid in advance for sales taxes and an additional fee covering the processing of the new title and registration. I have been calling multiple times every week to resolve the issue and the manager, Tim Woods, has not even bothered to return a single one of my calls. While the sales associates have always been courteous and as helpful as they can be, the tag and title department and management team clearly do not care about their customers' experiences post-purchasing/leasing a car.

We bought a 2020 2 door hardtop from Julie Wharton and from start to finish our experience was awesome. She even delivered our car to us 2 hrs away. ... We highly recommend Sterling Mini and Julie Wharton. U Rock

My lady and I traveled from Cleveland, Ohio to Sterling, Virginia to purchase our new to us but used MINI Paceman from Sterling. Before our arrival Starlyn... Ceballos and Tim Woods took their time to get all of our paper in order to make our trip as smooth as possible. Once we showed up we were greeted with smiles and top notch customer service. The facility is anyone's dream dealership with the staff to back it up. I wish the MINI dealerships were was great as this place so I wouldn't have needed to travel 721 round trip to add another MINI to the fleet. Starlyn though new and young shows great potential. He was thorough and polite. He's is truly your ideal sales rep. Tim, Mr Woods is by all means the most generous sales manager I've ever encountered. If I lived closer and had the means at a later date to buy another car, I wouldn't hesitate in going right back to Sterling. I'm a customer for life as anyone else would be. Thanks again to the entire Sterling team in making this purchase well worth it all.

Abe Evans was wonderful helping us get our mini cooper. He was knowledgeable, patient and very helpful. Definitely recommend him! We handled the process... seemlessly --even before arriving to the dealership, he was very responsive by email. Highly recommend!

Omar was amazing! He was very patient while we were trying to make our decision. The entire team at Mini of Sterling was beyond professional and treated... you as if you were the only customer in the store. Do not hesitate to go to Mini of Sterling and please ask for Omar!

We had to purchase a new car (To us) out of the blue. We met Abraham on Friday and bought a deal loaner car Saturday. He was attentive and went out of... his way to make sure we had everything we needed, even AFTER purchasing the car. The dealership overall was excellent and I plan on purchasing another car from them in the future. It ha been a great experience!

I LOVE my new Mini Cooper bright orange convertible! It has so many cool features and it's amazing to drive. We even put the convertible down in winter... with the windows up and it's not even that cold! The heated seats and colored lights on the dashboard are so wonderful. Tim and Abe were the best sales team ever! They were very patient with me while I looked at EVERY single Mini on the lot! I finally spotted the one that fits me perfectly. It's the first brand new car that I have ever owned and I have always wanted a Mini Cooper. Dreams come true!!!

We bought our 2018 2dr hardtop from Mini of Sterling. Yad Ali went out of his way helping us through the buying process and even after we got the car.... I would recommend Yad to anyone considering buying a mini.

The sales team was very professional and Omar was probably the best salesman I've had the pleasure of working with.

The sales team was very professional and Omar was probably the best salesman I've had the pleasure of working with.