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Reviews
Julie and the rest of the crew treated me great and took
Julie and the rest of the crew treated me great and took care of me like true professionals! Every effort was made to ensure I was happy, taken care to f and satisfied! Extremely happy customer!
Julie and the rest of the crew treated me great and took
Julie and the rest of the crew treated me great and took care of me like true professionals! Every effort was made to ensure I was happy, taken care to f and satisfied! Extremely happy customer!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're delighted to hear that Julie and the team at BMW of Sterling provided you with such a professional experience! Your satisfaction is our top priority, and we're thrilled you're extremely happy. Thanks for choosing us!
Service Manager Julie was wonderful.
Service Manager Julie was wonderful. She was very thorough and was sure to contact me exactly as requested.
Service Manager Julie was wonderful.
Service Manager Julie was wonderful. She was very thorough and was sure to contact me exactly as requested.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Alton, we're delighted to hear that Julie provided you with thorough and attentive service at BMW of Sterling. Thank you for sharing your experience!
Our salesman Mr Bingham is very knowledgeable and an
Our salesman Mr Bingham is very knowledgeable and an outstanding individual. He made the whole process enjoyable, when usually it is anything but.
Our salesman Mr Bingham is very knowledgeable and an
Our salesman Mr Bingham is very knowledgeable and an outstanding individual. He made the whole process enjoyable, when usually it is anything but.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Mr. Bingham made your experience enjoyable at BMW of Sterling! Our team is dedicated to providing knowledgeable and outstanding service, so it's great to know we hit the mark. Thank you for sharing this feedback!
Julie is always extremely helpful with accurate reliable
Julie is always extremely helpful with accurate reliable information, timing, and pricing. The service loaner desk is a real time saver for extended services.
Julie is always extremely helpful with accurate reliable
Julie is always extremely helpful with accurate reliable information, timing, and pricing. The service loaner desk is a real time saver for extended services.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jason, we're delighted to hear that Julie and the service loaner desk have made your experience at BMW of Sterling so convenient. Thank you for sharing this positive feedback!
Superior service with Julie!
Superior service with Julie!!! I also had a great experience with the car loaner folks. They called me promptly to let me know I left something in the trunk and held it for me until I could return for it.
Superior service with Julie!
Superior service with Julie!!! I also had a great experience with the car loaner folks. They called me promptly to let me know I left something in the trunk and held it for me until I could return for it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Anastasia, we're delighted to hear that Julie and the team at BMW of Sterling provided you with superior service. It's great to know they went above and beyond by promptly assisting with your forgotten item. Thank you for sharing your experience!
Our service manager was awesome.
Our service manager was awesome. She kept us informed the entire time and listened to what we wanted done and what we did not want done
Our service manager was awesome.
Our service manager was awesome. She kept us informed the entire time and listened to what we wanted done and what we did not want done
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Tim, we're delighted to hear that your service manager provided such attentive care at BMW of Sterling. Thank you for sharing your positive experience with us!
You get the highest score only because of Latasha
You get the highest score only because of Latasha Huffman. She is very attentive and listens to the customer. She took great care of me and my daughter. She goes above the norm. Great asset. Ya’ll’s customer service went down hill. I came when they had hot chocolate cookies and really cared. Don’t know what happened to y’all. Look at Acura Honda in Chantilly if you care to know what great customer service is. And treasure workers like Latasha
You get the highest score only because of Latasha
You get the highest score only because of Latasha Huffman. She is very attentive and listens to the customer. She took great care of me and my daughter. She goes above the norm. Great asset. Ya’ll’s customer service went down hill. I came when they had hot chocolate cookies and really cared. Don’t know what happened to y’all. Look at Acura Honda in Chantilly if you care to know what great customer service is. And treasure workers like Latasha
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Marla, thank you for highlighting Latasha's exceptional service at BMW of Sterling. We're grateful to have her on our team and appreciate your feedback about the overall experience. We'll certainly take it into consideration as we strive to improve!
Tasha, service rap kept me informed of the status of my
Tasha, service rap kept me informed of the status of my car. She was professional and answered all of my questions in a timely manner.
Tasha, service rap kept me informed of the status of my
Tasha, service rap kept me informed of the status of my car. She was professional and answered all of my questions in a timely manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Don, we're delighted to hear that Tasha provided you with professional and timely service at BMW of Sterling. Thank you for sharing your experience!
Always enjoy my service at sterling Bmw I can always get
Always enjoy my service at sterling Bmw I can always get in and out without delay
Always enjoy my service at sterling Bmw I can always get
Always enjoy my service at sterling Bmw I can always get in and out without delay
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Norman, thank you for your review. We're here if there's anything you need down the road at BMW of Sterling!
Julie Wharton is a first class service advisor whom I
Julie Wharton is a first class service advisor whom I would return to anytime. She is prompt, professional and very clear, also does not try to sell unnecessary products, services or add-ons.
Julie Wharton is a first class service advisor whom I
Julie Wharton is a first class service advisor whom I would return to anytime. She is prompt, professional and very clear, also does not try to sell unnecessary products, services or add-ons.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Peter, thank you for recognizing Julie's exceptional service! We're glad to hear she provided a positive experience! If there's anything else we can assist with, feel free to reach out.