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BMW of Sterling

(1,363 reviews)
Visit BMW of Sterling
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:30am–5:00pm
Sunday 12:00pm–5:00pm Closed
New (866) 735-8484 (866) 735-8484
Used (866) 785-6110 (866) 785-6110
Service (866) 760-1524 (866) 760-1524

Reviews

(1,363 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Julie is great.

Julie is great. She is knowledgeable and takes the time to address my concerns. She was patient and answered all my questions. I highly recommend Julie an excellent service advisor.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Suzanne, we're delighted to hear that Julie provided you with such excellent service at BMW of Sterling. Thank you for recommending her and sharing your positive experience!

Latasha is an absolute pro and a pleasure to work with.

Latasha is an absolute pro and a pleasure to work with. I’d recommend her to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi David, thank you for your kind words and recommendation about Latasha at BMW of Sterling. We'll be sure to pass this along to her!

Car was making loud noises day after visiting the shop.

Car was making loud noises day after visiting the shop. Brought it right in and they quickly took a look, provided me with transportation back to work and all. Quickly diagnosed the issue (and turned out to be something not related to the previous work and probably not related to dealership at all, just inconvenient timing) but they still provided top notch service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're glad to hear that our team at BMW of Sterling was able to assist you promptly and provide excellent service despite the unexpected issue. Your satisfaction is important to us, and we're here whenever you need further assistance!

Great service.

Great service. Both sales ans delivery are good. Vance (sales dept) has been my client advisor since 2019. He is an amazing person and took care of us very well so far. Definitely recommend Vance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi Deb, we're delighted to hear that Vance has been providing you with excellent service at BMW of Sterling since 2019. Thank you for recommending him and sharing your positive experience!

The customer service is great.

The customer service is great. They are very professional and very knowledgeable. The my also provide the status of what is going on with your vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Ash, we're delighted to hear you had a positive experience with our team at BMW of Sterling. Thank you for highlighting their professionalism and knowledge!

Julie is the best.

Julie is the best. Great demeanor and very efficient. She is a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Eric, we're glad to hear you had the pleasure of working with Julie at BMW of Sterling. Thank you for your kind words!

Love the video walkthrough while in service.

Love the video walkthrough while in service. Appreciate being added to the golf raffle as well. Hope I win!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Lenin, we're delighted to hear you enjoyed the video walkthrough at BMW of Sterling! Best of luck with the golf raffle—fingers crossed for a win!

Always great service from Jeff Shade to keep my

Always great service from Jeff Shade to keep my BadBlackBmw™️ X5 in top working order.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the 5-star review! We're glad Jeff Shade provided you with a 5-star experience at BMW of Sterling. See you again soon!

Excellent service and Matt explained everything so well!

Excellent service and Matt explained everything so well! Would recommend to other people looking for an automobile.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi Louise, We're delighted to hear that Matt provided excellent service at BMW of Sterling. Thank you for recommending us and sharing your experience!

On time, excellent service from the service manager, kept

On time, excellent service from the service manager, kept me totally informed of any issues on my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Wiliam, We aim for professional and thorough service at all times. Therefore, we're delighted to hear that our service manager kept you informed and provided excellent service at BMW of Sterling. Thank you for sharing your experience!