Reviews
This dealership goes above and beyond for service!
This dealership goes above and beyond for service! I bought my cars here many a time. And they are the utmost professionals and go the extra mile to make sure I'm happy with the repairs.Devon Hess my service person is Amazingly Dedicated to his job, along with Ethan in car loaners and Blanca my technician..Go Girl Power!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Tina, your support means so much to us! It's great to hear that Devon, Ethan, and Blanca went above and beyond to make your experience a success. Thank you for trusting BMW of Sterling with your business!
Berk was great to work with, made the whole process easy
Berk was great to work with, made the whole process easy and flexible despite my own limited schedule and having to run around places. Not pushy at all, made sure to follow up on everything and answer all questions. Wonderful experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're pleased to hear that Berk made the process so smooth and accommodating at BMW of Sterling. We appreciate your feedback and hope to assist you again in the future. Safe travels!
We have been very satisfied with this dealership, from
We have been very satisfied with this dealership, from purchase through service. No complaints. And we love the car!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Diane, thank you for the excellent review of our Sales and Service Teams! It means a lot to hear you've been impressed with us from start to finish.
Abed was one the best salesperson that I have ever dealt
Abed was one the best salesperson that I have ever dealt with. Can’t thank him enough
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us a review. We're glad Abed provided you with a great experience and we look forward to serving you again soon!
I was very pleased with BMW of Sterling service
I was very pleased with BMW of Sterling service department. I got in ok and then I received a Lyft ride back home and was promptly notified later that day via text that my vehicle was ready. At which time they arranged for another Lyft ride to pick me up from home and take me back to the dealership to pick up my vehicle!! Please keep this service!!!! Very clean environment, courtesy and professional staff and great communications. Latasha Huffman was great as my service rep and I’m sure she is an asset to BMW of Sterling!! Keep up the great work!! Thanks, Anthony & Linda Ashby
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Anthony, thank you for sharing your 5-star feedback about BMW of Sterling and Latasha! Your support is truly valued by our team.
Got new tires and alignment for my M3.
Got new tires and alignment for my M3. Very simple and quick process. Handled everything easily.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Kevin, thank you for trusting our team at BMW of Sterling with your vehicle. Please reach out if there's anything we can do for you down the road!
Had a great experience with Rudy Pacheco.
Had a great experience with Rudy Pacheco. He was very professional and helpful, and was able to handle the payment on my car repair effectively. Very satisfied. Thank you Rudy!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Michelle, thank you for your business and your review! We are grateful to have you as a customer at BMW of Sterling and we hope to see you again down the road. Safe travels!
If you are in Loudoun County Virginia, it is convenient
If you are in Loudoun County Virginia, it is convenient location. I have done business with them over 15 years. Prior ownership was excellent. New one is pretty good. But I had situation with a recent lease where the dealership made error in the registration and license plates and has caused me a lot of problems with mistaken tickets I had realized that there was mistake and went to dealership to try to fix it. The dealerships finance office failed to return dozens of calls and when I went in person, I was told it was not their problem. I had to spend my time going to DMV and getting new plates. When I began to get the tickets for a plate I never actually had, the DMV and Alexandria police told me it should have been dealership’s responsibility to fix it. I am still dealing with one ticket, so not pleased. Apart from this, service department is great. And I really like my sales person, Sal Ufyani.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience. It's great to hear that you've had a positive history with us and appreciate our convenient location, but I'm sorry about the registration issue and level of communication from our finance office. This certainly doesn't reflect the service we aim to provide, and I apologize for any inconvenience caused by this oversight. If there's anything further we can do to assist, or if you'd like to discuss this matter more in-depth, please feel free to reach out directly. Thank you, Jessica Eller - Service Manager - jessica.eller@bmwofsterling.com
As always, great service and attention to detail!
As always, great service and attention to detail! Julie Wharton is a rockstar and best advisor!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Carlos, thank you for your review. We appreciate your kind words about Julie Wharton at BMW of Sterling and look forward to serving you down the road.
Thank you to Service Advisor, Tasha Huffman, for Great
Thank you to Service Advisor, Tasha Huffman, for Great Service on my BMW!!! I highly recommend this dealership! Best Regards, James and Joyce.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We truly appreciate your kind words, James and Joyce. Thank you for choosing BMW of Sterling and highlighting Tasha's great work!