INFINITI of Memphis

I will never buy another Infiniti as long as I live in Memphis, TN. I have had an absolute horrifying experience from trying to get my car repaired. To not doing what they said they were going to so - replace a chaining chain to getting an estimate of repair in 72 hours per them - actually took over 10 days to get an estimate from them which included an estimate to replace the engine which they gave me a price for an engine that they did not have and did not know when they could find one. Not telling me at all that there had been a recall on the timing chain on my vehicle. I had to find it out. To taking about 3 weeks to find out what they would give me for my vehicle to the guy who was supposed to be finding out a price to my vehicle and was like I can help you find another vehicle - never did even after I contact him several times to ………. The story goes on and on. And yes I have talked to Jerry - who was more helpful but his staff is extremely rude and I have caught them in many lies. I would recommend not touching them at all or dealing with Infiniti of Memphis.

Each time I bring my vehicle for service I am provided excellent customer service!!! The vehicle is also taken care the first time.

Jeff Scola in the Service Dept is reason enough to purchase from Infiniti Memphis- he’s knowledgeable, friendly, gracious and accommodating, He keeps his promise of “I’m gonna take care of you MY friend and get you in and out of here”

I am a 2X repeat customer with Infiniti of Memphis, and have never regretted purchasing the G35 nor the QX80. The service representatives, especially Jeff Scola, are always welcoming and helpful in explaining needed/required services.

Always a great experience! Professional and customer centric. Some of the best customer service we get on a regular basis when visiting Infiniti of Memphis. You are in good hands with Jeff!

Mike is the best! Very patient and his communication was great! Everything that he told me would happen did, and in a timely manner. I would definitely recommend this dealership to my family and friends!

Infiniti of Memphis is a great dealership. Customer service is always on point. I appreciate that.

Jeff Scola always makes my service appts as convenient and as easy as possible - complete with a loaner this time. You guys have a very clean, well organized dealership. Thanks for your service.

I always receive professional service at this dealership. Jody, my service consultant, always gets me taken care of in a timely manner.

This is the worst place ever to do business and I am surprised they are still around. First, I have had several things happen to my car and when I drive up, I have to wait 15 minutes in the car, before even getting acknowledged. Second, they act as if they are being interrupted and hate their job. Sir/Mam, I didn't ask you to sign up for this position. Not friendly at all and it's as if they hate to see me coming. One time I spent over $1,000 having repairs to my car (Robert: service person) and they didn't even do the job properly and even attempted to get more money out of me from their failure. Had to escalate the situation and complain to the manager Jerry. Eventually we came up with a solution after all of that. I even had an hourly worker talk to me in a degrading manner on one visit and told me to get out of the car and find someone myself. That was a slap in the face. Even this morning on 01/21/23, I visited to have them take away a tire notification in my car and was told that it would be $82 which I have had this done before several times for free (Kelly). In conclusion, it's all about nickeling and diming clients and they have horrible attitudes. I think everyone there needs a nice vacation. Maybe that would help. And in the future, you couldn't pay me to drive and deal with this company. I will be looking into BMW, Audi, or Mercedes. This place deserves 0 stars and I moved back from Tampa and those people at the dealership are much friendlier. Go figure.