EchoPark Automotive Atlanta (Duluth)

Thank you for the fantastic review—what an amazing way to celebrate your 25th birthday! 🎉 We're thrilled Brendan was able to help you secure your dream car, the 2025 Mercedes-Benz CLA 250, and that you received the best trade-in offer compared to other places. Brendan’s commitment to making the experience smooth and rewarding really shines, and we’re so happy it all came together perfectly for you. Enjoy your new ride and thank you for recommending EchoPark!

Thank you so much for taking the time to share your experience. We’re truly sorry to hear that you encountered an issue with your vehicle, but we’re incredibly grateful for the opportunity to make things right. Your kind words about Bradley, Jeremy, and Talon mean the world to us—they are truly dedicated to providing honest, compassionate service, and it’s wonderful to hear how much of a difference they made for you. We know car buying is a big decision, and we’re honored that you trusted us not once, but twice. Thank you again for your recommendation—it means everything to our team. Wishing you many happy miles in your new vehicle!

We’re genuinely sorry that your recent visit left you feeling frustrated and disappointed. Waiting for an extended period only to be asked for more documentation can be incredibly aggravating, and we understand how it might seem like we were making the process harder than it needed to be. Our intention is always to provide prompt, courteous service, and we regret that this wasn’t your experience. We appreciate you pointing out the challenges around both our staffing levels and the paperwork required to complete a sale. We have to verify certain documents — including deductible details and, in some cases, additional information that our lending partners require — before a vehicle can be released. Sometimes insurance carriers or lenders take longer than they should to update that information, which, combined with being short‑handed, can create unacceptable delays. We’re reviewing our procedures so we can offer quicker, more compassionate support going forward.

Thank you so much for your wonderful review! We’re thrilled to hear that Jessica made your experience so positive while helping you find your son’s first car. Your kind words about her attentiveness and customer service truly mean a lot. We’ll be sure to share your feedback with the team—and we agree, the coffee is pretty great too! ☕🚗 We look forward to seeing you again for your next car! ¡Muchas gracias por su maravillosa reseña! Nos alegra saber que Jessica hizo que su experiencia fuera tan positiva mientras le ayudaba a encontrar el primer auto para su hijo. Sus amables palabras sobre su atención y servicio al cliente significan mucho para nosotros. ¡Nos aseguraremos de compartir sus comentarios con el equipo —y estamos de acuerdo, el café es muy rico también! ☕🚗 ¡Esperamos verlo nuevamente para su próxima compra!

Thank you for sharing your experience! We're so glad Derrick made the car-buying process smooth and stress-free. His professionalism and knowledge truly make a difference. We appreciate your recommendation and hope you enjoy every mile in your new vehicle!