Reviews
Sold us a car without a title.
Sold us a car without a title. Took a month to finally get it. Did provide us with a rental, but didn't have AC and it was 100 degrees. Fritz was an xxx to my daughter and me. Rude, pushy, and unprofessional. I asked for someone else when i came in a second time since we had to do the paperwork twice due to us doing paperwork and then being told there was no title. Ended up with him again. Not quite the jerk he was before since my husband came along, but close. When i asked for the other finance guy i was told that they get a lot of those complaints about Fritz... Finally got the car after a month, the check engine light came on 3 days later. Will never again buy a car from there or recommend them.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Always have a great experience with service.
Always have a great experience with service. Zac is fantastic, always greets me so positive and thoroughly goes over everything with me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Zach delivered such a great experience!
The service was on time, courteous, friendly, and met my
The service was on time, courteous, friendly, and met my satisfaction. I had to travel quite a way to get to this dealership and it was worth it. The service was overall great, and I’m willing to make the drive to have my vehicle serviced by this dealership though a closer dealership is nearby. This was my first visit, it won’t be my last.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Pretty good and friendly service.
Pretty good and friendly service. Also a nice waiting room too with vending machines and a tv.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Holly, please let us know.
The crewmen there are very friendly and helpful.
The crewmen there are very friendly and helpful. Will explain in detail what is needed. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Nissan of Ames, we look forward to having you as one of our valued customers for many more years to come!
You screwed up the names on loans and title.
You screwed up the names on loans and title. Listed ci signer as primary. Booooooo
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Michelle, please reach out to us directly to let us know the best way to contact you and we will reach out.
Their customer service is the best I have ever dealt with
Their customer service is the best I have ever dealt with at a dealership! They have always been good to me and my wife!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Lithia Nissan of Ames. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Bought a 2-year old mini van.
Bought a 2-year old mini van. Asked if it had two keys, and were told yes, but when it was delivered it only had one. Also was missing a rear headrest, even though it was “certified preowned” and should have been checked for that. The vehicle appeared clean at first glance, but is totally gross - lots of food, garbage, and dirt- under the seats, so the “detailing” left a lot to be desired. We like the van itself, but would definitely purchase elsewhere if we could do over.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
The atention always is the best and all the time they
The atention always is the best and all the time they keep us informed about our car
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Lithia Nissan of Ames. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
I felt ripped off.
I felt ripped off. Charged twice for a simple service because they wouldn’t think outside the box and at the end Zack was rude.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.